MM

MARIO MACIAS

#1 IN THE NATION
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

AH
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Annette H.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Mario was great.
Recommended
Cara M. from San Tan Hyundai responded on 11/19/2020 07:52 AM

Annette,
Thank you for your response. We appreciate you taking the time to recognize Mario. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Sun Lakes, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
San Tan Hyundai
Scheduled work completed on time, as per usual!!
Recommended
Cara M. from San Tan Hyundai responded on 11/19/2020 07:43 AM

Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

PG
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Patricia G.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is great
I always receive quality care and service. Thank you.
Recommended
Cara M. from San Tan Hyundai responded on 11/17/2020 07:35 AM

Patricia,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car
na
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 11/16/2020 11:45 AM

Good afternoon.  I apologize that we did not meet your expectations.  Can you share with me what we could do better so that we can improve our process?  I did leave you a voicemail a few moments ago and I hope to speak with you soon.  Thank you and have a great day.  

Robert Bullard
Parts and Service Director
(480) 517-5230

TB
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Tracy B.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Where I purchased my Santa Fe
Nice lobby
Recommended
Cara M. from San Tan Hyundai responded on 11/16/2020 01:52 PM

Tracy,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

DH
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Diane H.
Gilbert, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
verified customer Verified Customer
Category: Service
Readdress issue
Respect the ability of staff to address, accept critique, and resolve issues through common conversation and comprehension.
Recommended

GM
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George M.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I already made a review
look at the comments I have already made.
Recommended
Cara M. from San Tan Hyundai responded on 11/13/2020 11:42 AM

George,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

PT
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Paul T.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Mario is the Best.
Mario continues to do a great job. He's efficient and reliable to work with. Answers all my questions and gets my car serviced in a timely manner.
Recommended
Cara M. from San Tan Hyundai responded on 11/12/2020 01:08 PM

Paul,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

DH
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Diane H.
Gilbert, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
verified customer Verified Customer
Category: Service
Readdress issue
Respect the ability of staff to address, accept critique, and resolve issues through common conversation and comprehension.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/12/2020
Service Type: Maintenance
Category: Service
Service critique
Questions on professionalism of general inspection
Not Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 11/13/2020 07:38 AM

Good morning.  I apologize for any inconvenience.  I have left you a message on your voice mail and would love to speak with you.  I am not sure of all the facts so it's difficult for me to resolve the situation without speaking with you.  In regards to the wiper fluid, I have been running into issues because we are not washing cars.  The techs had been spraying the nozzles to test them but that would spray the car and the windshield.  This would cause some customers to complain that now we left water marks on the vehicle.  For that reason, I told them to just visually inspect the wiper blade and top off the fluid.  I don't know if this is related to your concern but I am definitely curious.  These are tough times and to try to satisfy everyone is becoming more and more difficult but we are trying.  I look forward to speaking with you.  Have a great day.  

Robert Bullard
Parts and Service Director
(480) 517-5230

JG
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John G.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Jojhn Gilbertson
im totally satisfied with the service department at San Tan Hyundai
Recommended
Cara M. from San Tan Hyundai responded on 11/12/2020 07:49 AM

John,
Thank you for your response. We appreciate you and your continued business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

CY
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Cristin Y.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service!
San Tan Hyundai always comes through with great service, assistance and follow through. I'm on my third Hyundai from San Tan and I'll be back for more as my family grows.
Recommended
Cara M. from San Tan Hyundai responded on 11/11/2020 01:24 PM

Cristin,
Thank you so much for your wonderful feedback! We appreciate you and your continued loyalty. We look forward to helping you again at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

KD
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Kay D.
Sun Lakes, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
K
Nice, modern, clean, polite staff. Too bad I couldn't get a car wash- The repairman said it was because of the virus. Next time-car wash.
Recommended
Cara M. from San Tan Hyundai responded on 11/11/2020 08:02 AM

Kay,
Thank you for your response. We are here if you need anything. Have a great day.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

AS
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Anissa S.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional Customer Care
Mario was great! His communication was excellent!
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 11/08/2020 04:56 AM

Good morning.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great weekend.

Robert Bullard
Parts and Service Director
(480) 517-5230

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Provided a fast and easy service with excellent quality. They had a deal on tires and was able to fix an issue I was having with my rear door.
Recommended
Cara M. from San Tan Hyundai responded on 11/06/2020 12:20 PM

Thank you for your response. We appreciate you and your business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

TS
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Thomas S.
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
2017 Sonata Hybrid
Arrangements completed with overnight drop off and service done early.
Recommended
Cara M. from San Tan Hyundai responded on 11/06/2020 11:55 AM

Thomas,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

Verified Customer
Gilbert, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Thank you Mario Macias for Always taking good care of me!
Recommended
Cara M. from San Tan Hyundai responded on 11/05/2020 12:52 PM

Thank you for your response and for taking the time to recognize Mario. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

SK
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Stephen K.
Chandler, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great People
Professional, personable and experienced staff.
Recommended
Cara M. from San Tan Hyundai responded on 11/04/2020 10:20 AM

Stephen,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

JS
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Joy S.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A great place to go to have your car serviced
A great place to go to have my car serviced.
Not only do I have a great Santa Fe Hyundai, but the dealership is extraordinary. I feel very confident that they give the best service possible to me and my car
Recommended
Cara M. from San Tan Hyundai responded on 10/30/2020 02:18 PM

Joy,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

CD
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Craig D.
Queen Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Quick reliable service
Recommended
Cara M. from San Tan Hyundai responded on 10/30/2020 02:17 PM

Craig,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237

CM
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Cara M.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best place
San Tan Hyundai really is the Unicorn of all dealerships! Thanks guys for taking such good care of my car every time!
Recommended
Cara M. from San Tan Hyundai responded on 10/30/2020 11:31 AM

Thank you for your response!

Cara 
Customer Service Specialist
San Tan Hyundai
480-517-5237
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