MARIO MACIAS

Thank you for taking the time to talk to Mario, we apprciate it.

Good afternoon.  Thank you for taking time to speak with Mario.  I understand your concern over a couple repairs early into your ownership but please know that Hyundai is a great company with the best warranty in the market.  It's a good chance you won't have any concerns anytime soon but if you do please know that we are here for you.  Please do not hesitate to reach out to me at anytime if you need my assistance.  Thank you again and have a great day.  

Good afternoon.  Thank you for taking time to speak with Mario.  We truly appreciate it.  I apologize for any inconvenience with scheduling.  We service approximately 100 plus cars a day.  When a car has to go into the main shop we have to diagnose what is needed to repair so we generally do not know how long it will take.  This makes it difficult to know exactly when a technician will be available for his next customer.  However, we do our best to give extra priority to quick recalls/campaigns or customers returning for special order parts.  Mario was likely quoting high on his promise time so that we can exceed expectations.  I apologize if that came off wrong but always know we want to give you best service possible.  Please feel free to contact me at any time if I can be of assistance.  Thank you and have a great weekend.

Good morning.  I apologize for any inconvenience.  We never want to let you down.  I understand we attempted to grab the car this morning to change the oil and return it quickly but there was some confusion.  I will work with the staff for us to be clearer on our communication.  I think its human nature that we know what we are thinking but we leave out key details.  I believe the other day Mario asked what number can I call you when it is done assuming that was saying you need to leave it.  We should have confirmed that the car was being dropped off.  Today it sounds like we were trying to correct the concern but we didn't discuss the plan in detail.  We were going to grab the car, run it straight here, put it in the shop immediately, and return right afterwards.  I believe you were expecting a loaner and we were not prepared for it.  I do hope that we can resolve this issue for you.  Please feel free to reach out to me if you have any questions or would like to talk.  Thank you and have a wonderful day.

Good morning.  I apologize for any inconvenience.  I have left you a message on your voice mail and would love to speak with you.  I am not sure of all the facts so it's difficult for me to resolve the situation without speaking with you.  In regards to the wiper fluid, I have been running into issues because we are not washing cars.  The techs had been spraying the nozzles to test them but that would spray the car and the windshield.  This would cause some customers to complain that now we left water marks on the vehicle.  For that reason, I told them to just visually inspect the wiper blade and top off the fluid.  I don't know if this is related to your concern but I am definitely curious.  These are tough times and to try to satisfy everyone is becoming more and more difficult but we are trying.  I look forward to speaking with you.  Have a great day.  

Good morning.  I apologize that we did not meet your expectations.  This is very unusual coming from Zach and Mario.  Mario or myself will call you on Monday so that we can correct the situation.  Please reflect back on all of your prior visits and understand this is not normally us.  We are human and make mistakes from time to time.  It is important in how we respond.  We will talk to you tomorrow.  Have a nice Sunday.

Good afternoon.  I apologize for not meeting your expectations.  I left you a voicemail.  Can you give me a call at your convenience so we can resolve your concern.  At the least, we should have called you earlier that morning to address the time issue.  I look forward to speaking with you so we can get this taken care of.  Have a great evening.

Thank you for taking the time to call me.  As we discussed, you call me when you are ready to bring the vehicle in for us to diagnose the air conditioning.  I will perform the diagnosis at no charge to you and I will personally set up the time to bring it in.  I appreciate your willingness to rescore Mario and I look forward to seeing you soon.  Have a great weekend.  

Good afternoon.  I apologize that we did not meet your expectation.  I left you a voice mail in a moment ago.  Please give me a call or reply so we can address your concern.  Thank you and have a great day.  

Good morning.  Thank you for returning my call.  I confirmed the appointment for the 12th and I am sending out a voucher for a free oil change for the inconvenience.  It is possible there may be an issue with the socket or possibly just a bad bulb.  Either way, the repair should be under warranty for you.  I appreciate your willingness to rescore Mario.  We will see you soon.  Have a great day.  

Good afternoon.  I apologize for the confusion.  With as many visits as you have with us, I hope you know that is not how we do business here.  The way the technician filled out the inspection broke the two belts apart and so it displayed to you as two seperate repairs.  We would have never charged you $500 to replace two belts.  The default price for belts is $250 to cover a broad range of vehicles.  The replacement would have actually cost $191.43 out the door.  Please return my call so we can resolve this concern.  We do not want to lose you as a loyal San Tan Hyundai customer.  Have a good day.  

Thank you for taking my call.  As we discussed I will put a $100 credit in the system for you to use here in the service department.  I do appreciate you willing to rescore us.  Thanks again and have a wonderful weekend.  

Good afternoon.  I apologize that we did not meet your expectations.  I left you a voicemail a few moments ago.  We have never reported to Car Fax.  I have asked a few times on how they obtain their information and it always seem to be a secret.  We own two body shops and they are not even able to tell me.  However, I have today gone on to the Car Fax website into the support section and asked how.  The case number is 08757050.  In addition, I explained that you are inquiring.  I provided your VIN and a copy of the invoice. When they respond I will reach out to you.  In regards to the survey, this is Mario's personal report card and I hate to see him punished for something that is out of his control.  I also hope that you can see that we are a company that is willing to address your needs whether I get the right answer or not.  With all that being said, I am sending you a link in hopes that you would consider rescoring Mario based on his service and not that San Tan Hyundai is not linked to Car Fax.  I will reach out to you as soon as I receive a response from Car Fax.  Thank you and have a great day.  

Good morning.  I have heard back from CarFax and I am unable to report a single visit to them.  I have provided my contact information to a CarFax account representative.  It appears to be a complicated process that would involve our legal department to make a decision.  If it is something that I can coordinate I will do my best to do so.  I am going to send you a rescore in hopes that you may rescore Mario due to this is completely out of his control.  I left you a voicemail if you would like to call me or you can reply to this email.  Thank you and have a wonderful day.  

Good afternoon.  I apologize that we did not meet your expectations.  I have spoken with Mario regarding your request and how we should handle similar request going forward.  I left you a voicemail earlier and would love to talk with you if you have time.  Thank you and have a great day.  

Good morning.  We appreciate you responding to our survey.  Did you mean to give us a 3 star?  Based off of your comments, it sounds like you were very pleased.  This is his personal report card and this would indicate a failure.  I'll give you a call later today so we can talk.  I hope you have a good day and stay dry.  

Good afternoon.  I apologize that we did not acknowledge you in a timely manner.  It looks like you have been a longtime customer with more than 25 visits here at the dealership.  I hope with this kind of relationship built between us that you know this is not how we operate. We never mean to let you down.  Please give me a call so we can resolve your concern.  I left you a voicemail a few moments ago.  Thank you and have a nice evening.  

Good morning.  I apologize for the inconvenience.  I have been out of the office.  I will give you a call today.  I will need to see the vehicle in person before I can make any decisions.  Thank you and have a great day.  

Thank you for stopping by to see me.  I'm glad we are able to get your problem resolved.  Thank you and have a great weekend.

Good afternoon.  I left you a voice mail a few moments ago.  This is the first that I have been made aware of any issues.  I will be glad to look at the vehicle with you.  Please give me a call at your convenience.  Have a great 4th of July.  

Good morning.  Thank you so much for taking the time to speak with me.  Our goal is always your satisfaction.  We will continue to work at it and we look forward to seeing you next time.  Have a great weekend.  

Good morning.  Thank you so much for the great comments. Please do not hesitate to ask for me in the future or just stop by to say hello when you're in the store.  Have a great weekend.

Jacquelyn,
Thank you for your business and your review.  We appreciate you coming in to see us and choosing us as your Hyundai dealership.

I am very sorry to hear you were not called back.  I will look into it to see why to prevent it in the future and I will also make sure you get a call today.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Thank you for taking the time to come back down and look at your vehicle together.  We are happy we could help and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Elizabeth,
Thank you for your review. I'm very glad to hear you had a good experience. We are here if you need anything. Have a great day!

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Alice,
Thank you for your review. I'm very glad to hear you had a good experience. We are here if you need anything. Have a great day!

Best regards,
Cara

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

Del,
Thank you for your feedback. We apologize for your recent experience. We would like to speak with you further to resolve any issues. We look forward to speaking with you shortly. 

Best regards,
Cara

 

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237