MARIO MACIAS

Good afternoon.  I hate to hear that you feel that way.  We should make it known of our relationship up to this point.  The dealership has replaced a missing trim item and repaired an unexplainable bend to your trunk lid at 3,000 miles, no expense to you.  The dealership replaced the inner tail lights for you at 5,000 miles for a reason I'm not sure of, again at no expense to you.  We warranted a drivers headlamp for you at 11,000 miles.  At that time, I explained that I have to get approval from Hyundai before replacement.  I did not say it was bird droppings but we would need to ensure that the manufacturer was in agreement.  At 13,000 miles, I warranted the passenger headlight.  The damage to your right front fender in my opinion is a rock chip.  I offered and you accepted to have it touched up, again at no expense to you.  When I heard you still had a concern, I offered to have you, me and the general manager inspect it together and you declined.  At this time, this dealership and the service department has been very accommodating to you as a customer.  There comes a point where we have to draw the line and we have reached it.  I do ask that when you are telling the story please include all the things that San Tan Hyundai has done for you as well.  We do wish you the best.  Have a great day.  

Good afternoon.  I apologize that we did not acknowledge you in a timely manner.  It looks like you have been a longtime customer with more than 25 visits here at the dealership.  I hope with this kind of relationship built between us that you know this is not how we operate. We never mean to let you down.  Please give me a call so we can resolve your concern.  I left you a voicemail a few moments ago.  Thank you and have a nice evening.  

Good morning.  I apologize for the inconvenience.  I have been out of the office.  I will give you a call today.  I will need to see the vehicle in person before I can make any decisions.  Thank you and have a great day.  

Thank you for stopping by to see me.  I'm glad we are able to get your problem resolved.  Thank you and have a great weekend.

Good afternoon.  I apologize for the situation.  I left you a voice mail a moment ago.  Please give me a call so we can address your concern.  I look forward to speaking with you.  

Good afternoon.  I just left you a voicemail.  I apologize that you feel that way.  We do not lie to our customers.  We make a mistake from time to time but we will not mislead you ever.  I would like to test your battery again.  I don't want to see it fail on you in a tough situation.  You don't have to buy the battery from me but I would like the opportunity to recheck my recommendation.  On a side note, if your battery was tested at Autozone after you had driven the vehicle to them it normally will test good because the alternator charges the battery.  Again, I would love the opportunity to recheck the battery.  I hope to hear from you.  

Teresa,
Thank you for your business and your feedback.  I am sorry to hear about your frustration during your last service.  That is unusual for us. we always try to recognize everyone and help everyone in an orderly fashion.  We will look into it to see what happened and be able to learn from it.  I am assuming it was an honest mistake, but we want to prevent it moving forward.

I hope everything else with your visit went well.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Jared,
Thank you for your business and your review.  We are sorry to hear you feel we recommended something you disagree with and or don't feel you need.  We only make recommendations and let you decide what you feel you want to do to maintain your vehicle.

Thank you,
Dave
 

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Joseph,
Thank you for your business and your feedback.  We appreciate you being a loyal customer of ours over the years and we look forward to helping you again.

We understand your frustration and value your opinion. 

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

James,
Thank you for your business and your feedback.  We are sorry to hear you feel we are overpriced.  We try to make sure we are competitively priced for the parts and services included in the service.  Our standard oil change service includes a factory oil filter, synthetic blend oil, performed by a factory trained technician, along with a multi point inspection, and complimentary car wash.

We appreciate your feedback and we will look continue to look at our pricing strategy.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Jacquelyn,
Thank you for your business and your review.  We appreciate you coming in to see us and choosing us as your Hyundai dealership.

I am very sorry to hear you were not called back.  I will look into it to see why to prevent it in the future and I will also make sure you get a call today.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Thank you for taking the time to come back down and look at your vehicle together.  We are happy we could help and we look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Robert and Lorelei,
Thank you for your business and for taking the time to share your feedback.  We are happy to hear your service was great and your vehicle service was great.  We are sorry to hear you dissagree with our cash policy.  It is a policy we have in place for several reasons including safety of our employees.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Del,
Thank you for your feedback. We apologize for your recent experience. We would like to speak with you further to resolve any issues. We look forward to speaking with you shortly. 

Best regards,
Cara

 

CARA MCEUEN
SAN TAN HYUNDAI
DIRECT LINE ||480.517.5237

My apoligies.   I will contact you today to get these issues taken care of.

Grant Lord

I am sorry to hear about your concern. please dont hesitate to contact me directly to discusss.

Grant Lord
Service director
480-517-5230

Good morning.  I apologize for any inconvenience.  We never want to let you down.  I understand we attempted to grab the car this morning to change the oil and return it quickly but there was some confusion.  I will work with the staff for us to be clearer on our communication.  I think its human nature that we know what we are thinking but we leave out key details.  I believe the other day Mario asked what number can I call you when it is done assuming that was saying you need to leave it.  We should have confirmed that the car was being dropped off.  Today it sounds like we were trying to correct the concern but we didn't discuss the plan in detail.  We were going to grab the car, run it straight here, put it in the shop immediately, and return right afterwards.  I believe you were expecting a loaner and we were not prepared for it.  I do hope that we can resolve this issue for you.  Please feel free to reach out to me if you have any questions or would like to talk.  Thank you and have a wonderful day.

Good morning.  I apologize that we did not meet your expectations.  This is very unusual coming from Zach and Mario.  Mario or myself will call you on Monday so that we can correct the situation.  Please reflect back on all of your prior visits and understand this is not normally us.  We are human and make mistakes from time to time.  It is important in how we respond.  We will talk to you tomorrow.  Have a nice Sunday.

Good afternoon.  I apologize for the confusion.  With as many visits as you have with us, I hope you know that is not how we do business here.  The way the technician filled out the inspection broke the two belts apart and so it displayed to you as two seperate repairs.  We would have never charged you $500 to replace two belts.  The default price for belts is $250 to cover a broad range of vehicles.  The replacement would have actually cost $191.43 out the door.  Please return my call so we can resolve this concern.  We do not want to lose you as a loyal San Tan Hyundai customer.  Have a good day.  

Thank you for taking my call.  As we discussed I will put a $100 credit in the system for you to use here in the service department.  I do appreciate you willing to rescore us.  Thanks again and have a wonderful weekend.  

Good morning.  Thank you so much for taking the time to speak with me.  Our goal is always your satisfaction.  We will continue to work at it and we look forward to seeing you next time.  Have a great weekend.  

Good morning.  Thank you so much for the great comments. Please do not hesitate to ask for me in the future or just stop by to say hello when you're in the store.  Have a great weekend.

Eric,
Thank you for your continued business and your feedback.  We are very sorry for the frustration and problems with your vehicle.  It was definitely an error on our part, which we have corrected now.  We have done a couple of things for you to help make it up and we hope we have done so.

We look forward to helping you again.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230

Connie,
Thank you for your business and your feedback.  I am sorry to hear your log book has not been filled out, especially being you have specifically requested it.  It is not standard for us to fill it out, but if you request it, we should be doing it.

We will make sure we notate your file for future visits to make sure your log book gets filled out.

Regards,
Dave

Dave McHone
Parts and Service Director
San Tan Hyundai
480-517-5230