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MM

MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Reviews of MARIO MACIAS

CS
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Carmen S.
Gilbert, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It close to my house.
My service adviser was Marcus. He is the best, got my car out in no time. He check with you and answers my question.
Recommended
Cara M. from San Tan Hyundai responded on 01/10/2020 01:44 PM

Carmen,
Thank you for your response. We appreciate you and your  business. We look forward to helping you again in the future.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Chandler, AZ
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
San Tan Hyundai Service Department is great!
First time I’ve had to drop a star for this review. They didn’t wash my car and forgot to change out the old sticker which says when to come back next time. I had to go back to get the new one.
Recommended
Cara M. from San Tan Hyundai responded on 01/03/2020 11:34 AM

Thank you for your response. We appreciate you and your  business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JP
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John P.
Sun Lakes, AZ
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The good and the bad.
I am very happy with the service and repair on my last visit. The vist before was not as good.
Recommended
Cara M. from San Tan Hyundai responded on 11/22/2019 01:51 PM

John,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JJ
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Judy J.
Chandler, AZ
2014 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mario is still the best!!
Mario is great!! I never ever have any complaints but this time I have one. I know that the service guys dont have to wash our cars during an oil change and believe me they always do a superb job but this last time I am not sure what they did but something was smeared all over my hood,windows, sides of the car.It took a lot of rubbing to get this off.Almost like they used an oily rag. So I hope this doesn't happen again.Never have any problems and like I said I know they dont have to wash my car but please be careful what u wipe on my car.Thank you.
Recommended
Cara M. from San Tan Hyundai responded on 09/20/2019 03:35 PM

Judy,
Thank you for your response. We apologize for your last visit. We will make sure we clean every inch of your vehicle before you pick it up! We appreciate you also taking the time to recognize Mario. We are here if you need anything.

Best regards,
Cara
 

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
WL
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William L.
Queen Creek, AZ
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service I can rely on
Good service, as usual. Only odd thing, this time I noticed my temp gage did not work. Read 82 for 45 minutes. Called it in for next week. Seems better now but keeping appointment to see if sensor is ok.
Recommended
Cara M. from San Tan Hyundai responded on 09/06/2019 10:45 AM

William,
Thank you for your response. We appreciate you and your business. We look forward to helping you again.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service
Service was done on time and instructions were followed
Recommended
Cara M. from San Tan Hyundai responded on 08/13/2019 04:09 PM

Thank you for your response. We appreciate you and your business. We are here if you need anything. Have a great day.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
FY
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Frank Y.
Gilbert, AZ
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
God Service
Very pleased by how I was treated at San Tan Hyundai
Recommended
Cara M. from San Tan Hyundai responded on 08/01/2019 01:41 PM

Frank,
Thank you for your response. We appreciate you and your business. We look forward to helping you again at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
GD
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Giovanni D.
Chandler, AZ
2017 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2019
verified customerVerified Customer
Category: Service
Re-score
Original issue corrected, made every effort to ensure satisfaction
Recommended
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Chandler, AZ
2016 Hyundai Accent
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/10/2019
verified customerVerified Customer
Category: Service
Communication appreciated
I had a concern and several people reached out to try to address it - I appreciate their communication!
Recommended
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
LR
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Lykke R.
Gilbert, AZ
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Nice waiting room
Recommended
Cara M. from San Tan Hyundai responded on 05/16/2019 04:20 PM

Lykke,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara 

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
SA
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Susan A.
Chandler, AZ
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
My car
Great sales people! I bought my Santa Fe at San Tan. Their service dept guys in my past two visits tell me it will be 20 min and it’s an hour! No communication etc. I take my car to Christian Bros in Chandler for all my car services
Not Recommended
Cara M. from San Tan Hyundai responded on 04/30/2019 07:47 PM

Susan,
Thank you for your response. I'm very glad to hear you had a good experience with our  sales department. I apologize we did not meet your expectations. We are here if you need anything. Have a great day! 

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
DB
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Diana B.
Queen Creek, AZ
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Mario
Mario did a great job. However my warranty paint coverage that I went in for is already showing the next day chips... this I am disappointed in but Mario did an awesome job in terms of customer service and communication.
Recommended
Cara M. from San Tan Hyundai responded on 04/26/2019 02:14 PM

Diana,
Thank you for your response. I am so sorry to hear about the chips. We would like to take a look at them at your earliest convenience. Thank you for recognizing Mario. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Florence, AZ
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service
Took vehicle in for a recall (software update) and we were made to feel as welcome as if we were spending money. However, a car wash was mentioned more than once but was not done. Was not a big deal as we were not 'a paying customer' on that day but since it was promised, we felt a little let down. Do not think our service agent knew it had not been done.
Recommended
Cara M. from San Tan Hyundai responded on 04/22/2019 03:23 PM

Thank you for your response. We apologize for not completing your car wash. We would love to get that done for you. Please bring your car in at your early convience. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
AO
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Andrew O.
Queen Creek, AZ
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Department
I purchased my car at this dealership and only take it to this dealership for service. I have had nothing but great experiences thus far.
Recommended
Cara M. from San Tan Hyundai responded on 04/02/2019 02:10 PM

Andrew,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
TR
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Thomas R.
Chandler, AZ
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
Easy accessibility
Recommended
Cara M. from San Tan Hyundai responded on 03/29/2019 04:06 PM

Thomas,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
Cara M. from San Tan Hyundai responded on 03/21/2019 10:31 AM

Thank you for your response. We appreciate you and your business. We look forward to helping you again in the future.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
GM
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George M.
Queen Creek, AZ
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Appointment was easy to get. Everyone was easy to talk to and very professional.
Mario my service manager was very good. He saw to it that I was comfortable in the waiting area and kept me informed on how the work was proceeding and when I could except it to be done. I like the car coming back to me with the body clean and shiny.
Gary M.
Recommended
Cara M. from San Tan Hyundai responded on 03/20/2019 04:04 PM

George,
Thank you for your response. We appreciate you and your business. We appreciate you taking the time to recognize Mario. We are here if you need anything in the future.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CB
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Cristie B.
Chandler, AZ
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Adequate service friendly crew
Adequate service friendly crew. Didn’t meet with advisor after, just cashier. We had to ask for a copy of inspection and then the advisor printed it for us.
Recommended
Cara M. from San Tan Hyundai responded on 03/14/2019 03:56 PM

Cristie,
Thank you for your response. We apologize that your advisor did not meet with you after. We appreciate you and look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Stanfield, AZ
2018 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best times ever
This is a great place for everything.
Recommended
Cara M. from San Tan Hyundai responded on 02/19/2019 12:14 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JF
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Jacqueline F.
Gilbert, AZ
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire repair
I had a oil change and from leaving
their garage I had a bolt in my tire. After we discussed the problem, I have had the tire replaced which cost me $81 (half the price of the tire).
Recommended
Cara M. from San Tan Hyundai responded on 02/08/2019 03:49 PM

Jacqueline,
Thank you for your response. We appreciate you and your business. We are here if you need anything.

Have a great weekend,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
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