MS

MICHAEL A SARIEGO

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(214 reviews)
83

LH
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Lee H.
Carthage, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
A pleasant experiance.
A very courteous staff with the training to get the job done. The dealership is always clean and welcoming.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/18/2018 06:44 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

CG
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Chris G.
Carthage, MO
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
In and Out
My vehicle was taken in quickly and I was out quickly.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/18/2018 06:41 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

Verified Customer
Neosho, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic Quality Car Service
Fantastic customer care. Always so polite and professional. They always listen to my concerns no matter how small they are. I trust them not to take me on!
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/18/2018 06:40 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

SD
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Stacy D.
Baxter Springs, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service and people
Enjoy the people that work at Fletcher, very nice to talk to!
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/18/2018 06:40 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

DV
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David V.
Grove, OK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
helpful employees
Michael contacted me to set-up service
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/18/2018 06:39 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

AC
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Amanda C.
Webb City, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and knowledge
The service department was able to get me in quick and listened to all my concerns. They were able to answer all my questions and offer recommendations.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/18/2018 06:38 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

MR
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Max R.
Rocky Comfort, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is punctual and friendly and makes sure they handle things in a business like manner!
Just totally pleased with the three Hyundai's we've owned, two of which were purchased through Fletcher. Thanks for all the effort to provide an excellent product and service.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/11/2018 06:52 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

DN
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Daniel N.
Miami, OK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Service very fast in and out great job
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/11/2018 06:51 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

KM
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Kaleb M.
Springfield, MO
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
They are quick and friendly!
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/11/2018 06:50 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

TL
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Tressa L.
Carthage, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Frindly and helpful
Was friendly and let us know what are car needed and did a geat job and didnt have a long wait
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/11/2018 06:44 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

CH
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Charles H.
Galena, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change and tire rotation
It was fast and no problems.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/11/2018 06:43 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

Verified Customer
Carthage, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Beware
They lie
Not Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/05/2018 05:37 AM

SERVICE MANAGER LISTED BELOW WILL BE IN CONTACT IN REGARDS TO YOUR LOW SCORE SURVEY RESPONSE.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

TRENT M., Service Manager from Fletcher Hyundai responded on 10/18/2018 02:08 PM

I HAVE TRIED TO CONTACT CUSTOMER AWAITING RETURN CALL FROM CUSTOMER. WE AIM TO ACHIEVE EXCELLENCE HERE AT OUR FACILITY THANK YOU FOR THE OPPORTUNITY TO CORRECT THE CONCERNS.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

CD
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Christina D.
Carthage, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai service team
The Hyundai service team has been very helpful. They are always polite and curteous.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/08/2018 07:02 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

Verified Customer
Independence, KS
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Tune up
Everything was great and there was a question about the battery. It didn’t seem as though the battery terminals were cleaned.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/08/2018 06:58 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

CW
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Craig W.
Joplin, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Advisor
My Service Advisor, Michael consistently makes my experience an excellent one. His professionalism will make Fletcher my first stop when the time comes to replace my Hyundai.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/08/2018 06:58 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

HS
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Harold S.
Joplin, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2018
verified customerVerified Customer
Category: Service
Rescore
The manager addressed my concerns. I will continue to use them.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2018
Service Type: Maintenance
Category: Service
P***ed off customer
The tire rotations requested and paid for have not been being performed causing the tires to wear out prematurely.
Not Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/01/2018 08:34 AM

SERVICE MANAGER LISTED BELOW WILL BE IN CONTACT WITH YOU IN REGARDS TO YOUR LOW SCORE RESPONSE.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

TRENT M., Service Manager from Fletcher Hyundai responded on 10/05/2018 05:39 AM

I HAVE SPOKEN WITH CUSTOMER TO CORRECT CUSTOMERS CONCERN. I HAVE SENT A RE-SCORE THANK YOU FOR THE OPPORTUNITY TO CORRECT THE CONCERN.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

TRENT M., Service Manager from Fletcher Hyundai responded on 10/08/2018 07:05 AM

THANK YOU FOR YOUR RE-SCORE. THANK YOU FOR THE OPPORTUNITY TO KEEP YOUR BUSINESS

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

CL
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Catherine L.
Pierce City, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Courtesy and Efficient Are 2 virtues There
A virtue is a habit of doing good! We were there for recall and team couid not have been more helpful. There was a need for shuttle as we travel 75 miles and we had another appointment while they corrected car recall part. Shuttle was very helpful. Team even treated us to fresh Kerig coffee while we did paperwork.

Good job!
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 10/01/2018 06:38 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

Verified Customer
Joplin, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Time Saver
Appointment was on schedule
Not Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 09/26/2018 06:09 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

DM
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Dawn M.
Independence, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Near Mom
You take good care of my car!
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 09/26/2018 06:07 AM

THANK YOU FOR YOUR SERVICE VISIT.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with

Verified Customer
Aurora, MO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fair service
I am usually in and out in a reasonable amount of time for service. Never had to wait an hour and a half for oil change.
Recommended
TRENT M., Service Manager from Fletcher Hyundai responded on 09/22/2018 09:17 PM

Service manager listed below will be in contact in regards to your low score response. Thank you for your service visit. 

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098

Employees worked with
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