NATHAN A KLEIN

Thank you for taking the time to provide us with feedback. I'm sorry that your experience with us was not up to par. If there is anything we can do to make up for your experience please don't hesitate to let me know. 

   Thank you for taking the time to talk to me on the phone yesterday. If there were any other concerns you had that we didn't address let me know. As I said on the phone I don't like leaving my customers issues unresolved. If you have further questions don't hesitate to stop by or contact me. 

mr. johnson,

 i was out of the store for a week and was unaware of the situation. please contact me as soon as possible so that i may get a better understanding of the experience youve have and may rectify the situation.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com

   we deeply apologize for any unprofessionalism that may have occured during your visit. please call us at your earlies convenience so may gather more information. (360)738-8000

Deborah,

  it can take up to a week and a half for part orders to arrive but i will look into it and make sure as soon as it is here you recieve a call. 

sincerely,

Matthew,

   Im very sorry our service was not to your satisfaction. i did attempt to make the oil change mistake right by offering you the service for free but this is no excuse. the part for your antenna did not show up on time as expected but is here. i left you a message on your voicemail to inform you. if you would still like us to perform the repairs please give us a call so that we may schedule a time that works best for you.

sincerely,

Jason,

 thanks for taking the time to give us some feedback. If there is anything we can do in the future to make this a more pleasurable experience please dont hesitate to let me know.

sincerely,

Debra,

  Thanks for taking the time to give us some feedback. we may not provide detailing services here at the dealership for every service but you should recieve a voucher for a free car was at sunset car wash after every service. if one was not provided please stop in and i will correct the mistake.

sincerely,

Larry,

 thanks for the positive feedback. dont hesitate to let us know if we can ever be of assistance.

sincerely,

thank you for taking the time to provide us with some feedback. we will work on trying to shorten the wait time for oil changes, it is already one of our focal points but thank you for pointing it out.

sincerely,

Krista,

  I am very sorry that your experience with us was less then satisfactory. Mike is does not usually work at this store and was filling in for me while i was ill. still that is no excuse for making a customer feel unwelcome. i will pass this information on to my manager immediately. please call me at your earliest convenience and give me the opportunity to hopefully try and resolve this issue. (360)738-8000.

sincerely,

Mr. Kelstrup,

 Thanks for taking the time to fill out our survey.  Hopefully we can continue to provide you with a positive service experience in the future.

sincerely,

Anastashia,

  Thanks for taking the time to provide us with some feedback. I understand that you live closer to another hyundai dealership but if there is ever anything i can do for you please dont hesitate to give us a call.

sincerely,

Mr. Madden,

  Thank you so much for the positive feedback. I take pride in my work and the level of satisfaction form my customers. Please don't hesitate to let me know if there is anything you need.

sincerely,

Deborah,

   Like i said when you were here, this is incredibly embarrassing for us to have provided such a low quality of service and once again i apologize sincerely. I would like an opportunity to try and make this right so please contact me at your earliest convenience so we can talk about options for doing just that.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com

Susan,

  Thank you for taking the time to provide us with some positive feedback. its always a pleasure servicing your vehicle and talking with you. please let me know if i can help in any way in the future

Walter,

   Thanks for taking the time to fill out our survey. im working on getting a cash register over here to better the customer experience. hopefully by your next visit we will have this figured out.

sincerely,

Howard,

 Thanks for the great review! hopefully we can continue to provide top notch quick service for you and your santa fe at future visits.

sincerely,

Wendy,

 Thank you for taking the time to provide us with some feedback. hopefully we can continue to provide A+ service in the future.

sincerely,

Pamela,

  Thanks for the positive feedback. hopefully we can continue to provide top notch service for you in the future. please let me know if there is anythign you need.

sincerely,