Business Solutions

NM

NICOLE MAND

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(10 reviews)
59
Send a Message to NICOLE

MC
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Michael C.
Lomira, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The Tech's are great at what they do. Followed by a personal and appreciative Service Department
Great Team all around!
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/07/2022

Hi, Michael!

Wow! What wonderful feedback! Our sincerest thanks for taking the time to return our survey and for the kind words! It really means a lot to all of us here at Van Horn Hyundai Service! We are so happy to see you had another 5 Star visit when you were recently in for service with your 2012 Hyundai Sonata Elantra! We truly do care about you, your Hyundai, and every experience you have here!

As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

TG
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Theresa G.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Always very accommodating and helpful.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 11/30/2021

Hi, Theresa!

It was our absolute pleasure to help get your tire concern fixed quickly! We are always here to help! We truly do care about you, your Hyundai, and every experience you have here! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

NM
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Nancy M.
Mayville, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick and friendly
Van Horn staff were very friendly and had my car in the garage in no time at all. It didn't take long for my car to be completed
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 11/11/2021

Hi, Nancy!

It was our pleasure to get you in and out quickly for your appointment! We know just how valuable your time is! We are so happy to hear you had another great visit when you were recently here for service with your 2017 Hyundai Elantra! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We truly strive for an exceptional experience every time you are here!

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

ED
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Erika D.
Eldorado, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Van Horn- THE place to go for exceptional service!
I cannot say enough great things about this business. They treat you well, have a professional demeanor, provide efficient. Streamlined service, and you can trust that they will be honest and ethical in their practices. Best place to go for vehicle purchase and/or service repair!
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/30/2021

Hi, Erika! 

We cannot thank you enough for the fantastic feedback! It truly means the world to all of us here at Van Horn Hyundai of Fond du Lac! We are always working to provide the best possible experience every time you are here! Thank you so much for taking the time to return our survey with a perfect score! We were so happy to see you for service with your 2019 Hyundai Santa Fe! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

DH
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Donald H.
Mayville, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Service Department 5 stars.
Service Department staff and was excellent as usual and the work was completed in a timely manner. Bonus was a coupon for a free car wash at Jet Stream in lieu of the usual free car wash onsite.

Customer Lounge could use an upgrade.
Sales Department was a disappointment due to the fact there were no current models on the sales floor and the sales staff appeared to be huddling in the corner and trying to avoid eye contact.
The outdoor sales lot was like a ghost town.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/26/2021

Hi, Donald!

As always it was a pleasure to see you and your 2014 Hyundai Santa Fe Sport! It was my pleasure to work with you! We are so happy to see you had a great visit when you were recently in for service and are more than happy to offer that complimentary wash at Jet Stream in lieu of an in house wash! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We too are waiting for the lot to fill back up, stay tuned!

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

Verified Customer
West Bend, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great!!
Joe always goes above and beyond! I wouldn’t let anyone else work on my car!!!
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/25/2021

Hello!

Thank you for the kind feedback! I will pass along your kind words to your technician, Joe! We are very lucky to have him here on our service team! We are so happy to see he once again took great care of your vehicle! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We will pass along your feedback regarding our call center as well, we are always looking to improve your experience here! 

As always, thank you for choosing us and we look forward to seeing you next time! 

Kind regards, 
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac 
niki@fdlhyundai.com . (920) 322-6500

Employees worked with

Verified Customer
Montello, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
verified customer Verified Customer
9
Category: Service
Hyundai Santa Fe
What started out as choppy waters has resulted in a much smoother sail. Thanks for making right on things.
Employees worked with

Verified Customer
Montello, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
verified customer Verified Customer
9
Category: Service
Hyundai Santa Fe
What started out as choppy waters has resulted in a much smoother sail. Thanks for making right on things.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2021
Service Type: Maintenance
5
Category: Service
Not happy
The only thing that made this experience upsetting is that the vehicle was not put back together properly and caused damage after having vehicle returned.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/05/2021

Hello, 

Thank you for taking the time to leave us your honest and valued feedback. Without it, we are unable to remedy concerns you may have and improve your experience in the future. We truly strive for an exceptional experience every time you visit our service center and are sorry to have failed you.

We would like to thank you for speaking with our Service Manager, Ben, and discussing your recent visit. We are very happy we were able to come to a positive solution moving forward. Please know we are always working to improve your experience here and look forward to providing a 5 star experience at your next visit! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

Verified Customer
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Professional
Work done when I wanted it to be done. They were courteous on the phone. Overall was a great experience. They called to provide updates or provided update when we called, we called they said wouldn’t be looked at until next morning even after got appointment in the morning but then called half hour later and said vehicle done ready to be picked up. Glad to have done when it was done.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 09/13/2021

Hello!

It was our absolute pleasure to help get you back safely on the road just as fast as we were able! We know just how important communication and updates are for our guests, and it is our pleasure to keep you in the loop! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We truly care about you, your Hyundai, and keeping you safely on the road for years to come! Your experience here is of utmost importance to us here and we are so elated to see you had another wonderful visit here! 

As always, thank you for your valued business and we will look forward to seeing you next time! 

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937 (920) 322-6500 . niki@fdlhyundai.com
Employees worked with

JW
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Jane W.
Cascade, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quality, friendly service.
I enjoy the friendly, quality, professional service my car and I receive. I like my Tuscon.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 09/13/2021

Hi, Jane! 

It was my absolute pleasure to work with you and your 2016 Hyundai Tucson! It is always a pleasure to see you! I can't thank you enough for the kind feedback, it means the world to me and all of us here at Van Horn Hyundai of Fond du Lac! We truly care about you, your Hyundai, and keeping you safely on the road for years to come! Your experience here is of utmost importance to us here and we are so elated to see you had another wonderful visit here! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards, 

Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Employees worked with

SO
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Steven O.
Allenton, WI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/10/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
OK Customer Service
The service area did a good job of servicing my car. When I picked it up, service did not communicate with the person I was picking it up from and did not give that person the key or paperwork. After about 40 minutes they found my key and I had to call the next day to have the paperwork emailed to me.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 08/13/2021

Dear Steven,

Thank you for taking the time to speak with our Service Manager, Ben, today. Please accept our sincerest apologies regarding the miscommunication about your after hours pick up. We are very sorry it did not go smoothly or as planned. You are completely correct in saying all of this should have been in place for you before you arrived and we are very sorry that is was not. 

We were very happy to assist in getting you a new engine through Hyundai and your Tucson back safely on the road! Please let us know if there is anything we can do to help remedy your disappointment regarding the pick up of your Hyundai. We truly do care about all aspects of your service visit and would love to make this right for you!

Kind regards,

Niki Mand

Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
(920) 322-6500 . niki@fdlhyundai.com
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with
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