PAUL LOUIS NIEMIEC

Thank you very much for taking the time to complete our survey. We apologize for not earning a 5 star review. Your thoughts and comments are very important to us as we identify area's of improvement. From our family to yours, have a wonderful holiday season.
Sincerely,
John Atashian

Thank you very much for taking a moment of your time to complete our survey. We apologize for falling short on a 5 star review. Your comments and thoughts are always important to us as they identify area's of improvement. From our family to yours, have a wonderful holiday season.
Sincerely,
John Atashian

Thank you very much for taking a moment to complete our survey. We apologize for falling short on a 5 star review. Your notes, comments and suggestions are always important as they help us identify area's of improvement. From our family to yours, have a wonderful holiday season.
Sincerely,
John Atashian

Thank you very much for taking a moment from your day to complete our survey. We appreciate your notes and comments as this helps us target area's of improvement for all of our guests. From our family to yours, have a wonderful holiday season.
Sincerely,
John Atashian

...

Thank you very much for your business and for taking the time to fill out the review.  Certainly your time is valuable and I will pass along your comments to the sales dept.

Is the tire pressure light still on?  I would be glad to address that it if so.  Just let me know when you are able.

Regards,

I apologize for the long wait.  We are always looking for ways to improve and certainly will be looking to improve our customers wait time. 

We do provide a thorough inspection when you are in for service.  If we find any issues, we let you know.  We provide this at no charge to our customers.  It is not intended to cause alarm but rather to insure that our customers are safe on the road.  I hope this helps.

Regards,

I am sorry you did not have a pleasant experience here.  We will be making changes to improve our service.

Regards,

Thank you for taking the time to complete the review and for your candid input.  I certainly apologize for the experience that you had here.  It is not how we want to do business.  Please contact me at your convenience and I would be glad to set up a time that we can take care of your alignment at no cost!

Thank You,

Thank you for taking the time to speak with me.  We will see you Friday!

Regards,

I apologize for the experience that you had here.  It is not the norm.  We are still getting back on our feet after the storm and I promise it will get better.  I am glad to answer any questions you may have.  Please feel free to contact me anytime.

Regards,

I apoligize and am embarrassed to hear this.  We do not wish to deceive anyone and I am sorry that you experienced that.  I spoke with Mrs. Bennet this morning and I understand one of the tires is losing air.  We will be glad to take care of it this afternoon ASAP.  In the meantime, if you have any questions or if I can be of further assistance, please feel free to contact me anytime.

Regards,

I sincerely apoligize for the service experience that you had here.  It certainly is not how we normally do business and I agree it is unacceptable.  We obviously have some things we need to correct and we will.

For your inconvenience, I would like to offer you your next oil change on us.  Just print this email and bring it in with you at your next visit and I will personally make sure that you are taken care of promptly.  

In the meantime, please feel free to contact me anytime if you have any more questions or concerns.

Sincerely.

Thank you for taking the time to fill out the review and for the candor.  Certainly, communication is key.  I apologize we did not respect your time as we should have.  It certainly is not the norm and there is not excuse for it.  It is not the way that we like to do business and we certainly will be discussing it in our next meeting.

When you are ready for your next service, please contact me directly and I will make sure your visit goes smoothly. 

Regards,

Thank you for taking the time to speak with us today.  We certainly apologize for the inconvenience.

Regards,

Thank you for your business and for taking the time to fill out the review.  Obviously, communication is a big part of our job and we failed here.  Certainly an oil change should not take 2 hours.  The additional recalls took time and you should have been informed up front how long the recalls would take and then been given the option of having them done at the same time or scheduling them for a later date.

Thank you for for bringing this to our attention.  There is alway room for improvement.  If I can be of further assistance, please feel free to contact me anytime.

Regards,

Thank you for your business.  I am glad we were able to get you back on the road.

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I am sorry to hear that you are not happy with the car.  We will do what we can to help.

I just wanted to take this opportunity to once again offer our apologies.  I agree every customer deserves respect and deserves to be heard and I have conveyed that to Paul.  Just to clarify, the seat switch memory was lost when the battery was disconnected.  I hope this helps.  Let me know if I can be of further assistance.

Regards