I would like to apologize for you negative experience at our dealership. The condition the vehicle was returned to you is inexcusable. I want to make things right and earn back your confidence. If you wouldn’t mind giving us a call (717) 630-8000 at you earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Franz PichardoI would like to apologize for you negative experience at our dealership that made give us a 3 star. Your greeting experience was unacceptable. I want to make things right and earn back your confidence. Your opinion will be used to improve our processes. If you wouldn’t mind giving us a call (717) 630-8000 x1544 at you earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Franz PichardoI would like to apologize for you negative experience at our dealership. I want to make things right and earn back your confidence. If you wouldn’t mind giving us a call (717) 630-8000 x1544 at you earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Franz PichardoSorry is not a big enough to express my heartfelt apology for how everything went down that day.
Brenda, was helping us out in the service department due to staffing shortages. We failed to stamp and document on the repair order that you were waiting, then it just continued to go downhill from there. Please email me at rmitchell@giamblvo.com so I can send you a email certificate for a free detail to make up for the lack of service you received.
Thanks,
Rick Mitchell
Holly, Please rescore my survey to 5 star since I got Hyundai to cover the transmission.
This score AFFECTS me and not Ernie or the store it self.
Thanks,
Rick
I want apologize about your most recent service experience. As you know the life-line of any good company is it's communication with it's customers. I would like to know more about your experience. I look forward to speaking with you about your experience soon. Your input will help our team improve our processes and provide a better client experience in the future.
Franz PichardoPlease re-consider re-scoring your service writer with 5 STARS, the STARS affect is scores, not what transpired for scheduling and getting the car done in time. So, If he did an Exceptional Job, please change the rating to 5 STARS.
Thanks again,
GHH Service Team
I would like to apologize for you negative experience at our dealership. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call (717) 630-8000 x1544 at you earliest convenience, it would be greatly appreciated. I will attempt to reach you within the next few days. We look forward to speaking with you and working towards earning back your business.
Franz PichardoI would like to apologize for you negative experience at our dealership. When I spoke with you following your visit I made sure to refund you immediately. If you look at your card statement you will see it credited back. Once again, I apologize for the misunderstanding. I will attempt to reach you within the next few days. We look forward to speaking with you and working towards keeping your business.
Franz PichardoI would like to apologize for you negative experience at our dealership. I want to make things right and earn back your confidence. We have built a strong relationship with you over the years that I do not want to see you go away. I truly value your input and will be in touch with you as you requested.
Franz PichardoHeather, Will you please re-score me 5 STARS - the STARS effect me and no the General Manager.
I did order the tape for all the doors and will call once they are in and will provide a free rental car while we have a professional detailer install the tape pieces.
Thanks, Rick
Thank you for choosing Giambalvo Hyundai of Hanover! We appreciate your business!
Franz Pichardo