Business Solutions

RM
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RICK MITCHELL

SERVICE CONSULTANT
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73
Send a Message to RICK

RA
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Ronald A.
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding service!
Truly a professional staff.,

TC
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Tyler C.
Littlestown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
I have talked and scheduled my appointment with Rick. He was ontop of making sure i stayed in the loop of what was going on. And when my car was ready to be picked back up the next day! I have never had a bad experience here. Thank you!!

TM
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Thomas M.
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service again
Thanks so much for the quality service and communication!

RR
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Ralph R.
Westminster, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
I like the car I like the employees The phone service to schedule is horrible just getting to talk to someone
Good car Good people A lot of waiting to check in a lot of waiting on the phone to schedule Phone maize is frustrating

BS
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Brent S.
Littlestown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
My car was in for state inspection and a regular service. The staff could not have been more professional and friendly. 5 stars all around.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 02/28/2022

Thank you again for the excellent review. We are planning to move into an updated building in about 17 months, so please be patient with us with our service facility and parking. 
Have A Great Day!
Ernie Marcum


Verified Customer
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I am a returning customer
I appreciate the attentive service.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 02/28/2022

Thank you again for the excellent review. We are planning to move into an updated building in about 17 months, so please be patient with us with our service facility and parking. 
Have A Great Day!
Ernie Marcum


ED
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Evan D.
Littlestown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Excellent
Excellent service with optimal outcome. Would recommend for future service.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 02/28/2022

Thank you again for the excellent review. We are planning to move into an updated building in about 17 months, so please be patient with us with our service facility and parking. 
Have A Great Day!
Ernie Marcum


KH
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Kristen H.
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Top Notch Service Department
Service is always excellent there.
Love dealing with Rick, seems to know his job duties well. A little cramped having the 3 service writers in that little area and all the equipment needed to do their job.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 02/28/2022

Thank you again for the excellent review. We are planning to move into an updated building in about 17 months, so please be patient with us with our service facility and parking. 
Have A Great Day!
Ernie Marcum


Verified Customer
Westminster, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
Excellent Service
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/28/2022

Thanks for the 5 STAR review!
Have A Great Weekend!
Rick Mitchell


TS
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Tess S.
East Berlin, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Knowledgeable
My experiences have always been positive! The staff is friendly, service is efficient and if I choose to stay, the waiting area is pleasant. My questions are answered and I feel confident when I leave that my vehicle is in good shape.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/28/2022

Dear Tess,
Thanks for the excellent survey and I know Rick tries to make sure you are well taken care of. He is a great employee for us. 
Have A Great Weekend!
Ernie Marcum
GM of Giambalvo Hyundai of Hanover


Verified Customer
York, PA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/19/2022
Service Type: Repair
verified customer Verified Customer
3
Category: Service
Not so great experience
It took 5 hours for an oil change and to pour lube down my door panel. There was no communication from the staff at all. No updates, no apologies. The staff was friendly, but not so great on communication.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 01/24/2022

Sorry is not a big enough to express my heartfelt apology for how everything went down that day.
Brenda, was helping us out in the service department due to staffing shortages. We failed to stamp and document on the repair order that you were waiting, then it just continued to go downhill from there. Please email me at rmitchell@giamblvo.com so I can send you a email certificate for a free detail to make up for the lack of service you received.
Thanks,
Rick Mitchell


TH
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Traci H.
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
While the online scheduling tool did not put me into their system, they scheduled me for the next morning when I showed up for my nonexistent appointment. The service staff was friendly, professional, and did a great job.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 01/18/2022

Hi Traci,
Thank you for your business and for taking the time to complete our review of your most recent service visit and for being our customer and we look forward to seeing you in the future.
Have A Great Day!
Rick Mitchell
Giambalvo Hyundai of Hanover


JL
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John L.
Littlestown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
From scheduling to checking in to checking out it was fast and easy, plus they explained everything.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/17/2022

Thanks for the great survey. If you need any additional services, please reach out to us.
Was a great pleasure working with you and your auto.
Have a Great Day,
Ernie Marcum


Verified Customer
Hanover, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
.
.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/17/2022

Thanks Gary for the information, I have spoke with the tech, service writer and I also was invloved with this discussion, it was not that he did not want to complete the job, it was that we did not have all the parts to complete the transmission and engine replacement on that vehicle. Please resonsider recoring the service writer 5 STARS if you feel they did the correct job. It does effect is overall performance from Giambalvo and Hyundai.

Thanks,
Ernie Marcum
General Manager


EB
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Efrain B.
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Outstanding service and care.
Our car is always service at Giambalvo Hyundai Of Hanover, simply because they provide the best service. Their pricing and attention to detail is second to none!
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/17/2022

Thanks for the great survey. If you need any additional services, please reach out to us.
Was a great pleasure working with you and your auto.
Have a Great Day,
Ernie Marcum


Verified Customer
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always great service
Always kind and friendly staff
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 01/17/2022

Thanks for the great survey. If you need any additional services, please reach out to us.
Was a great pleasure working with you and your auto.
Have a Great Day,
Ernie Marcum


AB
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Angela B.
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Vehicle rrpair
The service department at Hyundai is hands down the best. I recently dealt with a vehicle crisis and Rick went above and beyond to make things right. Rick sent text messages to update the progress, called me personally for recommendations and explained everything to me. What was a horrible situation turned out to be a pleasurable experience.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 01/05/2022

Thanks for the AWESOME 5 Star review.
See you at the next service interval.
Have a Great Day!
Rick Mitchell


Verified Customer
Dover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hrjs
Heifb
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 01/05/2022

Thanks for the AWESOME 5 Star review.
See you at the next service interval.
Have a Great Day!
Rick Mitchell


AB
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Arnold B.
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding and Friendly Service
Giambalvo Hyundai really reaches out to their customer and makes a total and complete to satisfy its customers. My experience with them each time I require service is outstanding. The service team is ready to remedy the problems and issues that I have. The team is very friendly and it is indeed a pleasure having my vehicle serviced. I feel very comfortable with the dealership and service personnel. I really appreciated the time it took to get my vehicle back to serviceable condition. Excellent job "Service Team".
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 01/05/2022

Thanks for the AWESOME 5 Star review.
See you at the next service interval.
Have a Great Day!
Rick Mitchell


Verified Customer
Shrewsbury, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Inspection service
Service has always been good but often takes too long. As a customer who almost always waits during service and who always schedules an appt. because of waiting it would help to have service time cut down to a minimum.
ERNEST G M. from Giambalvo Hyundai Of Hanover responded on 12/14/2021

Thanks for the service survey response. We are trying new ways to make the work flow better for everyone time wise. We have taken strides to make the wait times less and setting more reasonable times for waiting appointments. Your feedback is greatly appreciated. 
Please re-consider in changing the rating to 5 STARS fir my service writers if you feel they did a good job for you and your vehicle. 
Thank you and Happy Holidays,
Ernie Marcum
General Manager

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