Business Solutions
SureCritic / Hyundai Dealer / Giambalvo Hyundai Of Hanover / RICK MITCHELL
RM

RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73

Reviews of RICK MITCHELL

Verified Customer
Littlestown, PA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
satisfaction
service department very efficient. no problem scheduling.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 12/06/2021 05:51 AM

Thanks again for the great service survey!
Have a Great Day!
Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
HN
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Howard N.
Manchester, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Tire purchase and service
See my comments.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 12/06/2021 05:59 AM

Hi Howard, 
Thanks for the great service survey and allowing us to service your Hyundai and giving us that second chance.

Have a Great Day!
Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great customer service!!
Service desk is fantastic!
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick, quality service at reasonable prices.
Service was excellent at a reasonable price. Wait time was good and service completed quickly. Waiting room needs updating.
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 12/06/2021 06:25 AM

Hi John,
Thank you for the great service survey.
Have a Great Day!

Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
FY
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Frances Y.
Hanover, PA
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/12/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
It was a good experience
The work was done on time and a good price
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 12/06/2021 06:29 AM

Hi Frances,
Thank you for the good service score. Please let me know how I can improve the score from 4 STARS to a 5 STARS review. Please call me at 717-630-8000 ext. 1545.
Have a Great Day!

Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Amazing
I love getting my car worked on here. Very professional
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 12/06/2021 06:27 AM

Hi Erik,
Thank you for the great service survey and glad you ditched the VW.
Have a Great Day!

Rick Mitchell

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
HH
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Hollie H.
Hanover, PA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customer Verified Customer
7
Category: Service
Provided a resolution
They provided a proper resolution to my concerns for my 2013 Hyundai Sonata. I appreciate the communication and respect from Rick.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
JB
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Jesse B.
Littlestown, PA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Rick and everyone there always take great care of us and our vehicles
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 11/05/2021 06:38 AM

Thanks for the awesome 5 STAR survey!
Have a Great Day!
Rick @Hyundai 

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Fairfield, PA
2021 Hyundai Santa Fe Hev
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/29/2021
Service Type: Repair
verified customer Verified Customer
4
Category: Service
Brand new vehicle with reoccurring issue
Purchased a 2021 Sante Fe… first Hyundai ever owned. Issues with the drive train. Waited months for part, after drive shaft replacement, vehicle is having the very same issue again. Not the dealership but the Hyundai product is very disappointing.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Routine maintenance,
Everything was exceptional
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
HH
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Hollie H.
Hanover, PA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customer Verified Customer
7
Category: Service
Provided a resolution
They provided a proper resolution to my concerns for my 2013 Hyundai Sonata. I appreciate the communication and respect from Rick.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/21/2021
Service Type: Maintenance
2
Category: Service
Not good
Ruined my vehicle
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 11/05/2021 06:35 AM

Holly, Please rescore my survey to 5 star since I got Hyundai to cover the transmission. 
This score AFFECTS me and not Ernie or the store it self.
Thanks,
Rick

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BS
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Ben S.
Spring Grove, PA
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Engine replacement
…………………
RICHARD H M., SERVICE CONSULTANT from Giambalvo Hyundai Of Hanover responded on 11/05/2021 06:40 AM

Thanks for the awesome 5 STAR survey!
Have a Great Day!
Rick @Hyundai 

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TD
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Tony D.
Finksburg, MD
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil Change
They were very fast and professional in getting me in and out for an oil change and tire rotation!
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TB
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Thomas B.
Hanover, PA
2012 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/14/2021
Service Type: Maintenance
verified customer Verified Customer
3
Category: Service
Inspection
They charged me $50.18 for new wipers that they said I needed to pass inspection. I had them put new wipers on my car in April.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
JF
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Joseph F.
Woodsboro, MD
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall issue.
Excellent response and service to recall issue.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TS
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Tess S.
East Berlin, PA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always pleased
It’s simple to make an appointment, I am usually out of there in the time that was estimated and everyone is extremely helpful!
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BW
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Bradley W.
Hanover, PA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick friendly service
Had my car done in an hour no BS in and out!!
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
GB
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Gregory B.
Hanover, PA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
THey were awesome
??
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
KT
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Kevin T.
Gettysburg, PA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Satisfied
Always pleased with service. Always meet my needs.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
PR
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Patricia R.
Littlestown, PA
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Made time for me
I explained to Rick that my check engine light came on and he squeezed me into the schedule so my car was safe to drive.
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
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