Business Solutions
SureCritic / Hyundai Dealer / Giambalvo Hyundai Of Hanover / RICK MITCHELL
RM

RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73

Reviews of RICK MITCHELL

NM
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Norman M.
Hanover, PA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/21/2021
verified customer Verified Customer
Category: Service
Problem not resolved
After several attempts to correct, I still have an interior odor in my new Palisade. What bothers me about the dealer is they are trying to tell me the odor is now gone. That is far from the truth.
Not Recommended
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AB
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Angela B.
Hanover, PA
2016 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service quality went downhill
Since this place has changed names and ownership the service department has gone downhill. It is sad because the constant (and unnecessary) up selling is a major turn off. This place had nothing but the best all the way around and the new owners quite frankly messed it up. I will continue to buy my cars from there because Hyundai is where it’s at for me, but my service will go elsewhere. It truly upsets me to write this review.
Not Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/25/2020 07:04 AM

I would like to apologize for you negative experience at our dealership.  I want to make things right and earn back your confidence.  We have built a strong relationship with you over the years that I do not want to see you go away.  I truly value your input and will be in touch with you as you requested.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Mc Sherrystown, PA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good careful service
As long as I get straight honest talk and service at reasonable price, I'll be happy. I don't need -- or appreciate -- up-selling, but I want to know how to keep my car running well so I can finally hit 200,000 miles with the car. I don't do recommendations, but that doesn't mean I don't appreciate your work.
Not Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/02/2020 06:39 AM

Thank you for your honesty and kind words.  We appreciate your loyalty and your understanding of the job we have to do.  See you next time!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
KT
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Kevin T.
Gettysburg, PA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Always satisfied
Always feel they have my best interest
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/02/2021 07:56 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The service was amazing!
I came into the dealership upset and left reassured knowing the employee took pride in his work and fixed my car the first time!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/02/2021 07:56 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RM
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Richard M.
East Berlin, PA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service and Sales Team
Service is always great and Sales has never given me a reason NOT to trust them. Fair and client friendly.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/21/2021 05:25 AM

Thank you for the kinds words. Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
MB
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Mildred B.
Thurmont, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Would recommend Hanover Hundya to anyne I know.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/14/2021 11:19 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AM
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Andrew M.
York, PA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The excellent service at Hanover Hyundai
Our experience at Hanover Hyundai is truly exceptional. The staff are top notch and are very attentive to our needs. We will continue to patronize their dealership.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/02/2021 08:31 AM

Thank you for the kind words.  We look forward to serving you in the future. Have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
DF
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Daniel F.
Shrewsbury, PA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
General Maintenance
We brought our Hyundai Elantra in for an oil change and as usual the staff were very helpful, courteous and professional. The work was accomplish in a minimum of time and the work done to our satisfaction.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/15/2021 10:30 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
NM
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Norman M.
Hanover, PA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/21/2021
verified customer Verified Customer
Category: Service
Problem not resolved
After several attempts to correct, I still have an interior odor in my new Palisade. What bothers me about the dealer is they are trying to tell me the odor is now gone. That is far from the truth.
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/11/2021
Service Type: Repair
Category: Service
Palisade odor
Problem not fixed in 9 months since I purchased my new palisade. Is a Hyundai problem rather than a service facility problem.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/16/2021 12:12 PM

I would like to apologize for you negative experience at our dealership.  We’d like to learn more about your specific situation and make things right.  If you wouldn’t mind giving us a call (717) 630-8000 x1544 at you earliest convenience, it would be greatly appreciated.  I will attempt to reach you within the next few days.  We look forward to speaking with you and working towards earning back your business.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Westminster, MD
2019 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
I got my vehicle serviced and staff was friendly. While I was waiting for my oil change I could hear one of the men there yelling incredibly loudly at someone. When I went to get in my car to leave my car was unlocked with my registration sitting where anyone could see it. I go there because of the complimentary services I receive with having a newer vehicle
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/04/2021 08:53 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AA
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Anne A.
Spring Grove, PA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent dealership
Goes above and beyond to make sure that the service provided is top notch. Rick is a fantastic Service Representative- always takes the time to explain what is needed and why- no "bs". I am extremely satisfied with this dealership and the Service Team!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 05/06/2021 09:37 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BC
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Bonita C.
Westminster, MD
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
verified customer Verified Customer
Category: Service
Great service center
We got very good deal on our 2017 Tyson service dept is great I always have wait when drop my car off they get in out fast
Recommended
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BC
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Bonita C.
Westminster, MD
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
verified customer Verified Customer
Category: Service
Great service center
We got very good deal on our 2017 Tyson service dept is great I always have wait when drop my car off they get in out fast
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/21/2021
Service Type: Repair
Category: Service
Service
Got in and out fast
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/22/2021 10:24 AM

Thank you for choosing Giambalvo Hyundai of Hanover! We appreciate your business!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TT
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Terry T.
Manchester, MD
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Giambalvo Hanover Hyundai
So glad I found this dealership and gave it a try. Everyone is really genuine and down to earth. Very helpful and go out of their way.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/22/2021 07:15 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
VB
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Victor B.
Gettysburg, PA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Visit.
Great people, they were on time, car runs better than ever. Great service all the way around.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/22/2021 07:15 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
work was performed in less time then originally stated
recently had to take my Hyundai in for a recall......went in to set up appointment and service department personnel were friendly and courteous.....on day of appointment my vehicle was taken in for the work on time and finished 15 minutes less than estimated time stated for the recall.....
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/20/2021 09:47 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Glen Rock, PA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Knowlegable, Friendly
We always have a great experience.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/17/2021 10:41 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
ES
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Elmer S.
Hanover, PA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service and scheduling
My opinion over all is that the service and personal was very, very good.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/09/2021 01:59 PM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
MB
gravatar
Mildred B.
Thurmont, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
I have brought my car here for since I bought it here and have always been treated great.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/05/2021 06:43 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
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