RICK MITCHELL

Heather, Will you please re-score me 5 STARS - the STARS effect me and no the General Manager.
I did order the tape for all the doors and will call once they are in and will provide a free rental car while we have a professional detailer install the tape pieces.
Thanks, Rick

Thank you for choosing Giambalvo Hyundai of Hanover! We appreciate your business!

Sorry is not a big enough to express my heartfelt apology for how everything went down that day.
Brenda, was helping us out in the service department due to staffing shortages. We failed to stamp and document on the repair order that you were waiting, then it just continued to go downhill from there. Please email me at rmitchell@giamblvo.com so I can send you a email certificate for a free detail to make up for the lack of service you received.
Thanks,
Rick Mitchell

Holly, Please rescore my survey to 5 star since I got Hyundai to cover the transmission. 
This score AFFECTS me and not Ernie or the store it self.
Thanks,
Rick

I want apologize about your most recent service experience. As you know the life-line of any good company is it's communication with it's customers. I would like to know more about your experience. I look forward to speaking with you about your experience soon. Your input will help our team improve our processes and provide a better client experience in the future.

Please re-consider re-scoring your service writer with 5 STARS, the STARS affect is scores, not what transpired for scheduling and getting the car done in time. So, If he did an Exceptional Job, please change the rating to 5 STARS.
Thanks again, 
GHH Service Team

I would like to apologize for you negative experience at our dealership.  We’d like to learn more about your specific situation and make things right.  If you wouldn’t mind giving us a call (717) 630-8000 x1544 at you earliest convenience, it would be greatly appreciated.  I will attempt to reach you within the next few days.  We look forward to speaking with you and working towards earning back your business.

I would like to apologize for you negative experience at our dealership. When I spoke with you following your visit I made sure to refund you immediately. If you look at your card statement you will see it credited back. Once again, I apologize for the misunderstanding. I will attempt to reach you within the next few days. We look forward to speaking with you and working towards keeping your business.

I would like to apologize for you negative experience at our dealership.  I want to make things right and earn back your confidence.  We have built a strong relationship with you over the years that I do not want to see you go away.  I truly value your input and will be in touch with you as you requested.

Thank you for your feedback. I truly do not understand what else we could have done as a dealership to solve your issue. We involved our DPSM and Field Engineer and replaced the headrests multiple times. I hope you find the resolution.

I would like to apologize for you negative experience at our dealership.  The condition the vehicle was returned to you is inexcusable.  I want to make things right and earn back your confidence.  If you wouldn’t mind giving us a call (717) 630-8000 at you earliest convenience, it would be greatly appreciated.  We look forward to speaking with you and working towards earning back your business.

I would like to apologize for you negative experience at our dealership that made give us a 3 star.  Your greeting experience was unacceptable.  I want to make things right and earn back your confidence.  Your opinion will be used to improve our processes.  If you wouldn’t mind giving us a call (717) 630-8000 x1544 at you earliest convenience, it would be greatly appreciated.  We look forward to speaking with you and working towards earning back your business.

I would like to apologize for you negative experience at our dealership.  I want to make things right and earn back your confidence.  If you wouldn’t mind giving us a call (717) 630-8000 x1544 at you earliest convenience, it would be greatly appreciated.  We look forward to speaking with you and working towards earning back your business.

Thanks Gary for the information, I have spoke with the tech, service writer and I also was invloved with this discussion, it was not that he did not want to complete the job, it was that we did not have all the parts to complete the transmission and engine replacement on that vehicle. Please resonsider recoring the service writer 5 STARS if you feel they did the correct job. It does effect is overall performance from Giambalvo and Hyundai.

Thanks,
Ernie Marcum
General Manager

Thanks for the service survey response. We are trying new ways to make the work flow better for everyone time wise. We have taken strides to make the wait times less and setting more reasonable times for waiting appointments. Your feedback is greatly appreciated. 
Please re-consider in changing the rating to 5 STARS fir my service writers if you feel they did a good job for you and your vehicle. 
Thank you and Happy Holidays,
Ernie Marcum
General Manager

Hi Frances,
Thank you for the good service score. Please let me know how I can improve the score from 4 STARS to a 5 STARS review. Please call me at 717-630-8000 ext. 1545.
Have a Great Day!

Rick Mitchell

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Thank you for your business and for taking the time to complete our review of your most recent service visit. If there is anything, I can do to improve your service experience to ensure you are receiving a 5 star experience, please do not hesitate to call me. Again, thank you for being our customer and we look forward to seeing you in the future.