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SureCritic / Hyundai Dealer / Giambalvo Hyundai Of Hanover / RICK MITCHELL
RM

RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73

Reviews of RICK MITCHELL

PC
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Paul C.
New Oxford, PA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people and the product.
I have been dealing with Hanover Hyundai for 14 years, purchased a number of vehicles and the care that Joe (management), Koty (sales), Franz, Cody, and Rich (service team) provide is outstanding. They treat you like family.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/18/2020 07:42 AM

Paul, I would like to thank you for the kind words.  We appreciate you, your family, and the smile you always bless us with when you are here.  I look forward to serving you for many years to come.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Littlestown, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Garry c
Give a great wash job and fast service
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/12/2020 01:09 PM

Thank you for your business and for taking the time to complete the review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
LM
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Laurie M.
Hanover, PA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
I had a problem with my car over the weekend. Monday morning came and I stopped in to see when someone could look at my car . Not only did they look at it, it was fixed the same day. Love the service and extremely satisfied. A big thank you to all..
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/12/2020 01:08 PM

Thank you for the kind words and for taking the time to respond to the review. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Gettysburg, PA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Very friendly and professional
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/09/2020 07:38 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
CM
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Chris M.
Hanover, PA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No hidden surprises
After questioning a certain charge, service handled the situation professionally and made me feel good about my visit.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/07/2020 11:43 AM

Chris, thank you for allowing us to correct the confusion.  We always strive to provide an excellent service experience with integrity.  We look forward to serving you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Dillsburg, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great work
I took my Tucson in for inspection and they honored the free inspection from the York dealer.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/07/2020 11:39 AM

Thank you for choosing Jack Giambalvo Hyundai!  We look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
MH
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Melody H.
Hanover, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Always great, helpful, friendly, and great customer service
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/04/2020 06:51 AM

Thank you for the kind words and for taking the time to respond to the review. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2015 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/03/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service ?
??????
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/04/2020 06:50 AM

I would like to apologize for you negative experience at our dealership.  I want to make things right and earn back your confidence.  If you wouldn’t mind giving us a call (717) 630-8000 x1544 at you earliest convenience, it would be greatly appreciated.  We look forward to speaking with you and working towards earning back your business.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RM
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Richard M.
East Berlin, PA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Thanks for Great Service
Thanks for taking care of my 2012 Santa Fe.
Runs alot better after the services were completed.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/04/2020 05:59 AM

Thank you for the kind words and for taking the time to respond to the review.  Again, thank you for being our customer and we look forward to seeing you in the future.

 

Franz Pichardo
Service Manager
717-630-1547
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
KE
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Kelsey E.
Hanover, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great staff
Everyone is always so helpful every time I go in there for an oil change or tire rotation etc
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/04/2020 06:00 AM

Thank you for the kind words and for taking the time to respond to the review.  We are always glad to help!  Thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
DC
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Douglas C.
Hanover, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and friendly
Service writer was very accommodating and was accurate in his wait time
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/04/2020 06:03 AM

Thank you for taking the time to respond to the review.  I am pleased Rick was able to deliver excellent service once again.  Thank you for being our customer and we look forward to seeing you in the future.
 
Franz Pichardo
Service Manager

Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RN
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Robert N.
Spring Grove, PA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
improved
Much better than previous leadership.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/04/2020 06:18 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. If there is anything, I can do to improve your service experience to ensure you are receiving a five-star experience, please do not hesitate to call me. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Spring Grove, PA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Be sure and give this group a chance
I am so pleased with this service ...five years ago I bought my 2015 Sonata, when I drove out of the garage, I was disappointed to discover the passenger seat belt did not work. Everytime I was in for service I would remind the service crew about the seat belt and each time I was sure it had never been looked at. This time I explained that to Mike and he found that the belt was under warranty and Lo and Behold...it was fixed!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/04/2020 06:26 AM

Thank you for the kind words and for giving us a chance!  Again, thank you for being our customer and responding to the review.  We look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
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