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SureCritic / Hyundai Dealer / Giambalvo Hyundai Of Hanover / RICK MITCHELL
RM

RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73

Reviews of RICK MITCHELL

RB
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Roland B.
Manchester, MD
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
verified customer Verified Customer
Category: Service
Friendly atmosphere
Everyone is pleasant and willing to help you.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/08/2020
Service Type: Maintenance
Category: Service
RFB Service
OFL Service
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/09/2020 10:56 AM

I would like to apologize for you negative experience at our dealership.  The condition the vehicle was returned to you is inexcusable.  I want to make things right and earn back your confidence.  If you wouldn’t mind giving us a call (717) 630-8000 at you earliest convenience, it would be greatly appreciated.  We look forward to speaking with you and working towards earning back your business.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AB
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Angela B.
Hanover, PA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Coming back
A few months ago I had a disappointing experience with Hyundai service department. I felt almost betrayed since I have been a very loyal customer for years. The work on my vehicle has never been anything other than exceptional, but the service was lacking. I wound up reaching out to them again, (again because of the quality of work) giving them the benefit of the doubt and to say the delivered is an understatement. They went above and beyond to honor things I was previously couldn’t be and made me feel heard. I felt like a valued customer and not just another credit card. I am so happy to have gone back.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/02/2020 07:53 AM

Thank you for taking the time to respond to the review and many thanks for giving us another try!  I am pleased that Rick and the department were able to win your trust back.  I am glad you are back home with us.  Stay safe and hope to see you soon.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RM
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Ricardo M.
East Berlin, PA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car service
Service staff were very courteous and professional.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 09/02/2020 07:33 AM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted your Service Advisor was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
HN
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Howard N.
Manchester, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Preventative maintenance services for my 2016 Hyundai Tuscon ECO
Very friendly staff with no pressure to do additional work services unless absolutely needed. Prices are reasonable plus coupon discounts are given for various services.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/31/2020 06:04 AM

I would like to apologize for you negative experience at our dealership.  I want to make things right and earn back your confidence.  If you wouldn’t mind giving us a call (717) 630-8000 x1544 at you earliest convenience, it would be greatly appreciated.  We look forward to speaking with you and working towards earning back your business.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
DM
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Donald M.
Gettysburg, PA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
timely response
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/27/2020 06:21 AM

Thank you for taking the time to respond to the review and for choosing Giambalvo Hyundai of Hanover for your maintenance needs. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Littlestown, PA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department
Very efficient.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/24/2020 06:52 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Gettysburg, PA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great!
Excellent service all around!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/17/2020 02:18 PM

Thank you for taking the time to respond to the review!  We strive to deliver an excellent customer experience every single visit.  I am delighted your Service Advisor was able to provide an excellent experience.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BS
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Beverly S.
Hanover, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall
Start to finish completion faster than anticipated.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 08/12/2020 05:36 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
East Berlin, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service dept
Friendly staff
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/27/2020 06:01 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Spring Grove, PA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A great dealership
I needed an oil change badly after the quarantine. I did have to make an appointment 1 week out though since they were booked. The oil change lasted about 45 mins and I was able to leave quickly.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/27/2020 05:53 AM

Thank you for allowing us to serve you!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RR
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Randy R.
Hanover, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Great service
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/17/2020 05:34 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RW
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Ron W.
Hampstead, MD
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Straight-Forward Service
Easy appointment scheduling with work completed in the expected amount of time. Small town dealer offers more personalized service. Highly recommend.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/15/2020 09:35 AM

Thank you for the kind words!  We strive to deliver an excellent experience every visit.  We appreciate your business and hope you have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Hanover, PA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
always treats the customers fairly and does work in a timely way. Friendly!
already gave comments
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/10/2020 11:43 AM

Thank you for the kind words!  We strive to deliver an excellent experience every visit.  We thank you for your loyalty and hope you have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
CM
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Christina M.
York, PA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people and the service
Great fast friendly service so glad I bought my Kona at Hanover Hyundai!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/10/2020 11:41 AM

Thank you for the kind words!  We strive to deliver an excellent experience every visit.  We appreciate your business and hope you have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
East Berlin, PA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
oil change
Oil Change went as planned
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/08/2020 08:08 AM

Thank you for taking the time to respond to the review.  I appreciate your business and patience during your stay.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
CL
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Charles L.
Westminster, MD
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service department
Keep up the good work.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/08/2020 06:57 AM

Thank you for the encouragement and for taking the time to respond to the review. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Westminster, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Quick Turnaround.
I was very pleased that my vehicle was repaired in less than 24 hours. After I had the Sonata towed to the dealership late on Thursday afternoon, I was very pleased that the electrical issue (mice chewing through wires) was corrected swiftly with a nominal cost. In less than 24 hours, I was driving the vehicle home very pleased with the service department.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/08/2020 06:56 AM

Thank you for the kind words and for taking the time to respond to the review. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Spring Grove, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
I'm always happy with my service at Hanover Hyundai.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/08/2020 06:57 AM

Thank you for the kind words and for taking the time to respond to the review. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
York, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Rick is the best
Any problems? Rick in service department will take good of you.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/03/2020 01:17 PM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BM
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Brianna M.
Gettysburg, PA
2020 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Rick in service
Had a wonderful experience with the service crew. Work was done in a timely manner and Rick was very helpful.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 07/01/2020 09:26 AM

Thank you for taking the time to respond to the review.  Rick works very hard to provide excellent customer care.  Thank you for recognizing him.  We look forward to serving you in the future.  Have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
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