Business Solutions
SureCritic / Hyundai Dealer / Giambalvo Hyundai Of Hanover / RICK MITCHELL
RM

RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73

Reviews of RICK MITCHELL

CD
gravatar
Crystal D.
Mount Holly Springs, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kind employees.
The man working in the office of the serviced department was very kind in his tone and mannerisms with me.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/30/2020 01:00 PM

Thank you for allowing us to service your vehicle.  We look forward to serving you in the future!  Have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
JH
gravatar
James H.
Westminster, MD
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Trust and knowledge
Very pleased. Service wascompleted quickly and expertly by the garage personnel. Total satisfaction as always since 2012 and three Sonata Limiteds. The 2020 is fabulous.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/30/2020 12:59 PM

Thank you for your loyalty and kind words.  I look forward to seeing you soon.  Have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
DR
gravatar
Donna R.
Hanover, PA
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Your staff. The service department and the mechanics
From the time you enter the service department, you are greeted with a friendly hello. They are very helpful. I bought my car from this dealership and they have taken care of it ever since. But the best thing is that they are honest. I know I can feel safe in my 10 year old car and when it’s time to replace her I will be looking at your car dealership because of the excellent service.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/25/2020 07:01 AM

Donna, you bring such joy to our dealership every visit.  We love our "Donna Days!"  I hope you have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AB
gravatar
Angela B.
Hanover, PA
2016 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service quality went downhill
Since this place has changed names and ownership the service department has gone downhill. It is sad because the constant (and unnecessary) up selling is a major turn off. This place had nothing but the best all the way around and the new owners quite frankly messed it up. I will continue to buy my cars from there because Hyundai is where it’s at for me, but my service will go elsewhere. It truly upsets me to write this review.
Not Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/25/2020 07:04 AM

I would like to apologize for you negative experience at our dealership.  I want to make things right and earn back your confidence.  We have built a strong relationship with you over the years that I do not want to see you go away.  I truly value your input and will be in touch with you as you requested.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
LC
gravatar
Linda C.
Spring Grove, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is great and they are very friendly and courteous.
They always are on time and very friendly and explain what they did and what needs to be done in the future.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/25/2020 06:59 AM

Thank you for taking the time to respond to the review and for your kind words.  We look forward to seeing you soon.  Have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
BG
gravatar
Bart G.
Glen Rock, PA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly,knowledgeable, courteous
Great Dearlership, Service is outstanding. !
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/25/2020 06:58 AM

Thank you for your loyalty and kindness.  I appreciate you guys so much!  I hope you have a great summer!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
AM
gravatar
Ana M.
Hanover, PA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service department
Prompt service. Repairs done well and quickly. Front staff welcoming and professional.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/25/2020 06:09 AM

Thank you for taking the time to respond to the review and for your kind words.  You are a pleasure to serve!  We look forward to seeing you soon.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Westminster, MD
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Okay
Work done is always around the estimated time they give you. Staff is friendly. Customer waiting area could be updated some. Make sure to specifically ask for a driver (if you want to leave) or they’ll tell you no.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/15/2020 01:22 PM

I would like to apologize for you negative experience at our dealership that made give us a 3 star.  Your greeting experience was unacceptable.  I want to make things right and earn back your confidence.  Your opinion will be used to improve our processes.  If you wouldn’t mind giving us a call (717) 630-8000 x1544 at you earliest convenience, it would be greatly appreciated.  We look forward to speaking with you and working towards earning back your business.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
JO
gravatar
John O.
York, PA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Excellent service
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 06/03/2020 12:35 PM

Thank you for taking the time to respond to the review!  We appreciate you choosing Giambalvo Hyundai of Hyundai for your service needs.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
EG
gravatar
Eugene G.
Hanover, PA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Despite the virus, I was very happy with the service I received
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 05/29/2020 08:12 AM

Thank you for allowing us to service your vehicle.  We appreciate your business and look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
GG
gravatar
Grizel G.
Gettysburg, PA
2010 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Responsibility
Great
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 05/20/2020 06:10 AM

Thank you for choosing our service department!  We look forward to serving you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Glen Rock, PA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Bart
Awesome &Professional Service
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 05/18/2020 04:44 AM

Thank you for your business and for taking the time to complete our review.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
RT
gravatar
Roderick T.
Hanover, PA
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
services has been so great for my 2 vehicles
best services in town since i been dealing with them i buy all my vehicle from them
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 05/13/2020 06:15 AM

Thank you for choosing Giambalvo Hyundai of Hanover!  We appreciate the smile and the joy you bring to us on your visits.  We look forward to serving you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Gettysburg, PA
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very efficient
My 2011 Hyundai has been serviced at Hyundai of Hanover since 2011. The service visits have always been timely, the servicing and/repair visits have always have always been complete in a timely manner, saving me time.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 05/12/2020 01:46 PM

Thank you for choosing Giambalvo Hyundai of Hanover!  We look forward to serving you in the future!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
JN
gravatar
James N.
Hanover, PA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Close, convenient and efficient.
My go to service center. Always treat me well and are not pushy about upselling.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 05/12/2020 05:54 AM

Thank you for choosing Giambalvo Hyundai of Hanover!  We appreciate your business and appreciation for how we do our work.  

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
TR
gravatar
Thomas R.
Littlestown, PA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional
Very prompt courteous and professional.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 05/08/2020 01:09 PM

Thank you for your business and for taking the time to complete our review.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Verified Customer
Mc Sherrystown, PA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good careful service
As long as I get straight honest talk and service at reasonable price, I'll be happy. I don't need -- or appreciate -- up-selling, but I want to know how to keep my car running well so I can finally hit 200,000 miles with the car. I don't do recommendations, but that doesn't mean I don't appreciate your work.
Not Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/02/2020 06:39 AM

Thank you for your honesty and kind words.  We appreciate your loyalty and your understanding of the job we have to do.  See you next time!

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
MW
gravatar
Mona W.
Westminster, MD
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Oil and tires
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/19/2020 04:21 PM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
JH
gravatar
James H.
New Freedom, PA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy customer
It is always a pleasure coming in and seeing the staff at Hyundai. Very friendly and knowledgeable crew.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/18/2020 01:23 PM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
SR
gravatar
Susan R.
Littlestown, PA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Consistent
Professional, courteous and consistent service.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/18/2020 07:42 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

 

Franz Pichardo
Service Manager
717-630-8000 x1544
Employees worked with
RM
RICK MITCHELL
SERVICE CONSULTANT
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.