RM

RICK MITCHELL

SERVICE CONSULTANT
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(147 reviews)
73

BC
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Bonita C.
Westminster, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
verified customer Verified Customer
Category: Service
Great service center
We got very good deal on our 2017 Tyson service dept is great I always have wait when drop my car off they get in out fast
Recommended

BC
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Bonita C.
Westminster, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
verified customer Verified Customer
Category: Service
Great service center
We got very good deal on our 2017 Tyson service dept is great I always have wait when drop my car off they get in out fast
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/21/2021
Service Type: Repair
Category: Service
Service
Got in and out fast
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/22/2021 10:24 AM

Thank you for choosing Giambalvo Hyundai of Hanover! We appreciate your business!

Franz Pichardo
Service Manager
717-630-8000 x1544

TT
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Terry T.
Manchester, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Giambalvo Hanover Hyundai
So glad I found this dealership and gave it a try. Everyone is really genuine and down to earth. Very helpful and go out of their way.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/22/2021 07:15 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544

VB
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Victor B.
Gettysburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Visit.
Great people, they were on time, car runs better than ever. Great service all the way around.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/22/2021 07:15 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544

Verified Customer
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
work was performed in less time then originally stated
recently had to take my Hyundai in for a recall......went in to set up appointment and service department personnel were friendly and courteous.....on day of appointment my vehicle was taken in for the work on time and finished 15 minutes less than estimated time stated for the recall.....
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/20/2021 09:47 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544

Verified Customer
Glen Rock, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Knowlegable, Friendly
We always have a great experience.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/17/2021 10:41 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544

ES
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Elmer S.
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service and scheduling
My opinion over all is that the service and personal was very, very good.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/09/2021 01:59 PM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544

MB
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Mildred B.
Thurmont, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
I have brought my car here for since I bought it here and have always been treated great.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/05/2021 06:43 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544

Verified Customer
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Buying Vehicle
Bought a Sonata. My salesman was Erick. He was extremely helpful, knowledgeable and friendly. Even though it was close to closing, he kept on task and got the job done as quickly as possible. Thanks also to the sales manager Cody and the financial person Joe. This is the second car I got and will come again
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/05/2021 06:43 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544

Verified Customer
East Berlin, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Masks
The only concern I had is the lack of enforcing a mask policy in your service waiting area, had to share the area with a gentleman who was not wearing a mask and coughing and sneezing, I would think with a pandemic running rampant in this country you would add least have a sign posted stating a mask requirement in your waiting room.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/05/2021 06:43 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544

RM
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Richard M.
East Berlin, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Top Notch Service Department
Love the service department and parts department folks and already starting to look at a new Santa Fe.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 04/01/2021 02:02 PM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544

AB
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Arnold B.
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service Great Staff
Just wanted to continue to say that This dealership is on top of its GAME. Outstanding service and accommodations to its customers. It is actually a pleasure to have my vehicle serviced there. I know that the service department will correct any issues and notify me of any issues to be concerned within the upcoming months. Great Service and Great Staff..........
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/29/2021 12:59 PM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544

DT
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Diane T.
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service
Very happy to purchase my brand new vehicle at Hanover Hyundai, the service department really goes all out to please the customer and always leave happy!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/17/2021 10:10 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544

SM
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Sarah M.
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
2017 Tucson
Very satisfied
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/17/2021 10:09 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544

AC
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Alan C.
East Berlin, PA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/16/2021 01:53 PM

I would like to apologize for you negative experience at our dealership. When I spoke with you following your visit I made sure to refund you immediately. If you look at your card statement you will see it credited back. Once again, I apologize for the misunderstanding. I will attempt to reach you within the next few days. We look forward to speaking with you and working towards keeping your business.

Franz Pichardo
Service Manager
717-630-8000 x1544

Verified Customer
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
you don't find many places that will go above and beyond for you. Rick is great and I would not go anywhere else. You will not get the service you would at Hyundai.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 03/02/2021 02:09 PM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544

MF
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Martha F.
Gettysburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Took me for urgent issue same day.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 02/22/2021 08:02 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544

PS
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Patrick S.
Hanover, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional Service and Peace of Mind
I know that bringing my vehicle back to the people who know it best will ensure its longevity. I receive great service, friendly staff and peace of mind. What more could I ask for in a service center.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 02/19/2021 01:46 PM

Thank You!

Franz Pichardo
Service Manager
717-630-8000 x1544

RM
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Richard M.
East Berlin, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Top Notch Service Department
Thanks for the great service... As usual!!!
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 02/09/2021 06:56 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544

TS
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Tess S.
East Berlin, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always a pleasure
Since I bought my Hyundai Kona here in 2018, I have been very happy with everything! Service is friendly and efficient and my car has given me no trouble thus far.
Recommended
FRANZ P., Service Manager from Giambalvo Hyundai Of Hanover responded on 02/09/2021 06:56 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
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