STEVE ENRIQUEZ

Thank you for your response,

We left you a voicemail on 9/20/18 in the afternoon  and 2 voicemails  today on your cell phone  in attempt to get a hold of you so we could complete the install of the part please email me back or give me a call @ 951-699-6807  ask for Steve so we can come out and replace the latch.


Thank you
Steve Enriquez

Thank you for allowing us to come and make the repair at your house. 
See you on your next oil change.
Thank you,
Steve

I am very sorry to hear about the situation on your vehicle. Please feel free to call me back at the number below or email me so I can take care of your concern . I will be more then happy to have a appointment set and also a test drive to duplicate the transmission issue and perform repairs as needed. I have attempted to contact you via telephone and left a message. I would love to get in contact to see what day we can look at your Santa Fe. 

I am very sorry to hear that we did not figure out what was wrong with the noise on the vehicle. I have spoken to the technician that worked on your vehicle and the only noise heard was resolved my adjusting a part of the actuator for the vents in the dash area. Please feel free to contact me and I will set a time where we can test drive the vehicle and duplicate the correct noise and hope to resolve it. 

I wanted to reach out to you about this last visit with our service department. I would like  to apologize about the mistake made on moving your vehicle before you had removed your personal items. We do like to clear out the service drive to make sure we don't get piled up with vehicles. I understand that we did not duplicate the concern you are having with your vehicle but I can assure you that we took a good amount of time to try and figure it out. I see that Steve had even gone on a road test with you to try and duplicate the issue and still no luck. As far as the rentals unfortunately your vehicle is out of warranty in which Hyundai would not pay for any rentals with vehicles out of warranty. I know we have 2 snack machines here in the waiting room and they always have plenty of things to purchase. If you wish please come see me on your next visit and I will be more then happy to provide a voucher to purchase a snack. I have called and left a message and hope to hear from you soon to clarify any concerns you may have. 

I would like to start off by apologizing for the inconvenience on your last visit. It is not normal practice for us to leave tire pressure unchecked and also washer fluid. I have spoken to the employees that worked on that day and have taken proper actions. Please contact me when you get a change as I would like to go over a few items. Thanks so much for your time and I am looking forward for your phone call.  

Thank you for your feedback, please give me a call so we can discuss your recent service visit. I left you a voicemail please call me at 951-699-8974  I look forward to speaking with you. 

Steve Enriquez
Temecula Hyundai

Thank you for your feedback we attempted to reach out to you to further discuss your vehicle and left you a  voicemail 
please gives us a call at your earliest convinece

Steve Enriquez
951-699-6807

I am sorry to see the review that we received from your last visit with us. I have called and left a message to see if I could speak to you in regards to your visit. Please feel free to contact me when you get a chance so that I can see how to resolve your concerns. Thank you for your time. 

Thank you for taking the time to speak to me last week. I will follow up with you later this week or next to see what we can do to resolve the concerns you had. Happy Holidays. 

I am very sorry for the outcome of the recall that was performed on your vehicle. We typically do not have many issues after performing the recall and unfortunately your vehicle was one of the few that had to come back. I can completely understand your frustration with the sequence of events that occurred. I am sorry for the time taken coming back, getting into a rental and the time it took to get your vehicle repaired also. I will be contacting you shortly to see what we can do to keep you as a customer. The last thing we want is to lose a customer for something that could have been handled different ways. Thnak you for your time and I will be contacting you today. 

I am very sorry for what had happened on your last service and the broken shield. We do care about each and every one of our customers and I did have some conversation with the advisor and the technician that worked on your vehicle and they were both very apologetic.  As stated in our previous conversation we are more then happy to provide you with transportation while we take care of the issues we caused. 

Thank you for giving us the opportunity to correct our mistake.  I hope i was able to take your 1 star experience and make it a 5 star experience. Thank you again and safe travels.  

I'm very sorry to see that you have again filled out the survey even if it was sent to you by accident. I will see about taking you off of our email system. 

I am so sorry to hear about the service provided on your vehicle at your last visit. Please allow me to make up for the inconvenience of the lost keys. I will have a note put into the computer system to make sure and take care of your next service visit. It is not normal practice for us to misplace keys and unfortunately in this case it was a HUGE mistake on our part. I do greatly apologize. Please feel free to contact me if needed on the phone number listed below. 

I do apologize for the concern on the warranty on your vehicle. Please feel free to contact me as soon as possible to see if I can assist in any way. 

I wanted to apologize for the inconvenience on your last couple of visits. I would like to speak to you if possible to resolve the on going issue with the S.D card on your Sonata. I will try and reach you this afternoon on the phone number I have on file. Please allow me to take care of the concern once and for all. 

Mr. Valle, as per our conversation I had advised that we would pick the vehicle up from you and deliver it back as well. We do apologize about the inconvenience and wanted to make sure we corrected our mistake. Please allow us to take care  of the issues that we have caused. 

Thank you for your feedback I apologize any misunderstandings from what I informed your husband when he brought in your vehicle.  We had discussed the part was going to be several days out until the part would be available which would land around  time and he stated you were going to be off work  and not driving to Temecula due to being  on vacation for the following 2 weeks and would not be available to bring in the vehicle till after the 1st of the year. We then spoke it was ok to drive and  that you could bring in the vehicle early in the morning and we could shuttle you to work so he would not have to drive up to Temecula  to get your car from work and bring it in. 

I check on the part this morning and unfortunately the part that showed it was available at Hyundai was not and is now on back order I apologize for the inconvenience as soon as the part arrives we will reach out to you to set up an appointment.