Business Solutions

avatar

STEVE ENRIQUEZ

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(635 reviews)
79
Send a Message to STEVE

Verified Customer
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Just a quick trip to install a couple of parts
Easy visit. Quick. Waited in the lounge
CARLOS V., Service Manager from Temecula Hyundai responded on 04/12/2022

Thank you so very much for the fantastic 5 star review. We appreciate your business.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

DH
gravatar
Danielle H.
Menifee, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Expectations always met!
My service provider Steve is exemplary in every way. I have always had a good experience bringing my car here.
CARLOS V., Service Manager from Temecula Hyundai responded on 04/12/2022

Thank you so very much for the fantastic 5 star review. We appreciate your business.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

CG
gravatar
Carlos G.
Temecula, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2022
Service Type: Repair
9
Category: Service
Excellent customer service
From taking the time to call and work with you to see what would be the best time for you to schedule a check/concern on your car to offer a loaner car during the inspection without any hesitation that’s excellent customer service from Steve a 10 star be extremely superb a 9 out of 10 rating still immaculate service. Thanks
STEVE J E. from Temecula Hyundai responded on 03/17/2022

Thank you for taking the time to speak with me today. I look forward to seeing you when you drop off in a couple of weeks  to adress your noise concern . 

Thank you 
Steve Enriquez
Temecula Hyundai 

Employees worked with

Verified Customer
Temecula, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Will recommend if you are filling an insurance claim!!
Well.. I have been taking my car before there mainly for oil changes. After that I took my car since I did experience a huge change on my vehicle they were able to figure out the issue and did fix it were very great on communicating that with me, also keep in mind I did fill a claim thorough my insurance! In a instance they seem they wanted to get paid because when I was ready to pick up my vehicle they wanted to know figure out I had the money which is reasonable to ask! After they fixed the problem I was notified about another issue in which I stated to them I have not experience that issue other wise I would of told them about it. They said they will look further into the situation and told me it would not correlate with the issue they fixed in my car “ I said okay” left the dealership thinking my car was okay. Which it was, however I’am experiencing the issue they had told me about, I reach out to them until this day I have not heard anything!
STEVE J E. from Temecula Hyundai responded on 03/05/2022

Thank you for your feedback we attempted to reach out to you to further discuss your vehicle and left you a  voicemail 
please gives us a call at your earliest convinece

Steve Enriquez
951-699-6807

Employees worked with

Verified Customer
Sun City, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Vehicle Service
I have always had good experiences when I bring my vehicle in for service. The staff is great!
CARLOS V., Service Manager from Temecula Hyundai responded on 03/07/2022

Thank you for the review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

AP
gravatar
Ajay P.
San Marcos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
10
Category: Service
Steve is above and beyond, just for life , drive 30 plus miles one-way.
Steve is above and beyond and always helpful Nd straight forward and very honest.
CARLOS V., Service Manager from Temecula Hyundai responded on 02/11/2022

Thank you for the great 5 star review. Hope you have a fantastic weekend. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

AP
gravatar
Ajay P.
San Marcos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Steve is above and beyond, just for life , drive 30 plus miles one-way.
I drive 30 plus miles for service ,one way ,Steve in service is above and beyond and so is the manager of service Carlos is awesome also.
Charles S N., Director of Operations from Temecula Hyundai responded on 02/11/2022

Thank you so much!! 

We appreciate you.

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with

MM
gravatar
Marilyn M.
Wildomar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
In and out with new battery!!
Not at home and vehicle would not start, eventually it did, and we drove it to the dealership. It was the battery. Put in a new one and all is good again!! Thanks.
Marilyn
CARLOS V., Service Manager from Temecula Hyundai responded on 02/07/2022

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Temecula, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Another satisfying normal maintenance trip to my local Hyundai dealer
I had set up a service appointment with the Temecula Dealership, unfortunately I didn't double check the date I entered and when I arrived at the dealership to have the requested maintenance performed, I was informed that my appointment was still 2 weeks away. I went back and looked at my backup and found that I had goofed. They took me anyway and I was pretty embarrassed by mistake but the personnel didn't worry about it and took care of it 2 weeks early!
CARLOS V., Service Manager from Temecula Hyundai responded on 02/07/2022

Thank you for coming in to see us and have your vehicle serviced with our dealership. I am glad that we took you in early and had your maintenance performed same day. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

CC
gravatar
Crystal C.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Thank you Temecula hyundai service team
100% best service and attention , :) , i feel so confident driving my car around knowing it has been inspected by the temecula hyundai service team, thank you! I really appreciate it!
CARLOS V., Service Manager from Temecula Hyundai responded on 12/30/2021

Thank you for the perfect 5 star review. We appreciate you as a customer of Temecula Hyundai. Happy Holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

PT
gravatar
Patricia T.
Sun City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceeds expecttions
I purchased my Hyundai Tuscon from Temecula Hyundai in July 2017 and have returned thereafter for each successive maintenance service. From Sales to Service my experience has consistently exceeded expectations. The folks in every department and at every level do an excellent job of making the Customer their #1 priority.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/17/2021

Thank you for taking the time to fill out the survey for us. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

PC
gravatar
Pablo C.
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Completely satisfied.
Both repair and customer service is excellent.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/06/2021

Thank you for the great 5 star review.  We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

CT
gravatar
Clark T.
Menifee, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Very, Very happy WITH Hyundai, They stand behind their cars
I am very happy with Temecula Hyundai, they stand behind their vehicles and excellent service
CARLOS V., Service Manager from Temecula Hyundai responded on 12/06/2021

Thank you for the great 5 star review.  We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

AC
gravatar
Antoine C.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hyundai #1
Hyundai in Temecula is the best!!! Steve is one of the main reasons we continue to get our car serviced there!! The whole team is accommodating, on time, and provide the best service!!
PEYTON E K. from Temecula Hyundai responded on 11/22/2021

Good Morning Antoine,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Steve and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2017 Hyundai Sonata!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with

Verified Customer
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I am a very satisfied customer
Every time I take my car for any car service I leave the dealership fully contented and satisfied with quality of work. Staffs are really friendly and make you feel comfortable even if there’s a wait. The facility is cleaned and relaxing.
PEYTON E K. from Temecula Hyundai responded on 11/15/2021

Good Afternoon Pablo,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Steve and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2019 Hyundai Accent!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with

DB
gravatar
Duane B.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
Excellent Service Department. Repairs correctly and timely.
PEYTON E K. from Temecula Hyundai responded on 11/02/2021

Good Afternoon Duane,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Steve and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2012 Hyundai Genesis!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with

WB
gravatar
Wendee B.
Oceanside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Temecula Hyundai
My 2014 Sonata had to have the engine replaced under warranty. Everyone at Temecula Hyundai was great to work with and kept the lines of communication open throughout the process. I've moved out of the Temecula area since my original purchase but would definitely go back if I still lived there!
PEYTON E K. from Temecula Hyundai responded on 10/29/2021

Good Morning Wendee,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Steve and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2014 Hyundai Sonata!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with

CW
gravatar
Cheryl W.
Menifee, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Temecula Hyundai
Steve and staff member were great. Vehicle restoration complete and return sooner than promise. Friendly and professional. Job well done.
Thank you!
PEYTON E K. from Temecula Hyundai responded on 10/26/2021

Good Afternoon Cheryl,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Steve and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2020 Hyundai Elantra! 

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with

PK
gravatar
Pat K.
Corona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
2013 Sonata Repair
Everyone at the dealership was outstanding. Explained the process for the engine replacement and kept us informed along the way.
PEYTON E K. from Temecula Hyundai responded on 10/25/2021

Hi Pat,

Thank you so much for taking the time to fill out our survey regarding your recent visit with us. We appreciate your feedback and are glad to hear that Steve and the rest of our team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2013 Hyundai Sonata.

We are grateful for your business and excited to have you as a loyal member of the Temecula Hyundai Family!

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with

SD
gravatar
Sandra D.
Menifee, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2021
Service Type: Repair
verified customer Verified Customer
2
Category: Service
Second time
This is the second time two of my lease cars broke. The first time I changed it. The second time they wanted to increase my payment to $400+ dollars. I didn’t have any choice but to wait a month for my car to be repaired and I didn’t have a fair price or option to change it.
PEYTON E K. from Temecula Hyundai responded on 10/19/2021

Good Afternoon Sandra,

My name is Peyton. I am a Customer Care Agent for Temecula Hyundai Service, and I'd like to personally thank you for taking the time to fill out our survey regarding your recent service with us. We sincerely appreciate your feedback; I assure you that we take any recommendation for improvement very seriously and work to ensure that negative aspects of one's experience never occur again.

With that, I'd like to apologize for the issues that you experienced while your 2020 Hyundai Venue was here for service. We pride ourselves on providing fast, friendly, efficient service to every customer that visits Temecula Hyundai, and it is evident that in your case, we failed to meet this expectation. To address the delay in servicing your vehicle, I do acknowledge that Hyundai Motor America has been experiencing large-scale supply-chain issues, in which several high-demand parts are on national backorder. This is most-likely the reason for the lenth of time that we had your vehicle here for maintenance. However, I completely understand how frustrating it is to be without a vehicle for that long, and sympathize with your concerns.

As for the sales-related issues with your leases, I would be happy to forward your concerns to the management team in the Sales Department so that they have an opportunity to make this right. They would be more than willing to assist you in this matter. 

I would love the opportunity to make this right for you. Please feel free to contact me at your earliest convenience. I can be reached at (951) 699 - 6807 or by email at pkatz@temeculahyundai.com.

Again, I am so sorry for the inconvenience and frustration that we caused you, and look forward to speaking with you.

Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.