Business Solutions
SureCritic / Hyundai Dealer / Temecula Hyundai / STEVE ENRIQUEZ
avatar

STEVE ENRIQUEZ

Temecula Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(661 reviews)
81

Reviews of STEVE ENRIQUEZ

JN
gravatar
Julia N.
Temecula, CA
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/11/2021
Service Type: Repair
Category: Service
STEVE J E. from Temecula Hyundai responded on 03/12/2021 04:16 PM

Thank you for taking the time to speak with me regarding your visit again i want to apologize on how your initial arrival was and thank you for bringing it to our attention. 
i look forward to seeing you next saturday to complete your recalls 

respectfully 
Steve Enriquez

Employees worked with
avatar
STEVE ENRIQUEZ
TC
gravatar
Tamara C.
Temecula, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome!
I recently purchased a used Tucson Limited and am very happy with it so far. Noah, in the Sales Department, was very patient and friendly. He didn’t rush me and took his time showing me things and answering all my questions. The people in the Service Department were very friendly and helpful as well.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/09/2021 03:11 PM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Menifee, CA
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Thank you
Thank you
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/08/2021 08:56 AM

Thank you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
MP
gravatar
Michael P.
Murrieta, CA
2001 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Visit
Had minor service performed and happy with the work performed, and the service personnel who assisted me. Our rep was Steve Enriquez who was especially helpful and provided answers to all of my questions.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/08/2021 08:56 AM

Thank you so very much for the great 5 star review. We very much appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
DV
gravatar
Debra V.
Menifee, CA
2016 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
verified customer Verified Customer
Category: Service
Supreme Customer Service
Steve my Service advisor is very passionate about giving supreme customer service/Satisfaction. I called Steve, explained my service light was on, Steve told me too me my vehicle in right away, there staff corrected my issue with the service light on. Steve explained everything in detail, he even addressed the phone system and inform me they have implemented a better system. Steve brought my vehicle up, it was washed looked brand new!
Thank you for your superb service Steve and Staff. I will defiantly be back!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/04/2021
Service Type: Repair
Category: Service
Thank you very much for. getting back to me Steve. I do see how busy you are.
I respect you as a Service writer, I watched how much you and how hard you worked. I was amazed
You did inform me and you did go out of your way to get me a car. You will go far. The dealership should recognize how hard you work
I was disappointed the condition of my vechice I feel the vechice should of been cleaner inside
It is hard to get through the service department..
I do thank you for everything you have done. I waited for a reply back .I know it was not your fault. Who ever changed the oill should of automatic reset the system. Thank you
Recommended
STEVE J E. from Temecula Hyundai responded on 03/06/2021 05:58 PM

Thank you for taking the time to bring this to our attention we were able to track down the voicemail to a generic voicemail box in the sales dept which we have now deactivated so this will not happen again. we do appologize for the incovience this has caused and we want to make sure you are provided with excellent service and responsiveness. I tired reach out several times and left several message whenever you are available please give me a call or text so I can disscuss a way to make things right and give you the 5 star service evey temecula hyundai customer deserves. 
Thank you for your time and look forward to speaking with you.

Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Murrieta, CA
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021
verified customer Verified Customer
Category: Service
Great service
Timely, professional, and friendly service. Would recommend to others for efficient repairs and maintenance.
Recommended
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Murrieta, CA
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021
verified customer Verified Customer
Category: Service
Great service
Timely, professional, and friendly service. Would recommend to others for efficient repairs and maintenance.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/19/2021
Service Type: Maintenance
Category: Service
F
F
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/19/2021 03:14 PM

I am sorry to see the review that we received from your last visit with us. I have called and left a message to see if I could speak to you in regards to your visit. Please feel free to contact me when you get a chance so that I can see how to resolve your concerns. Thank you for your time. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
ML
gravatar
Michael L.
Temecula, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
customer service
excellent customer service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/19/2021 02:01 PM

Thank you for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
RB
gravatar
Raymond B.
Lake Elsinore, CA
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great oil change price and service
Came 1 week earlier than my appointment. they still took me in and got me out in a reasonable time for as busy as they were.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/18/2021 02:43 PM

Thank you for the 5 star review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Wildomar, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/08/2021
verified customer Verified Customer
Category: Service
RESCORE-Service Department
I was recommended to rescore my one star review because “higher management” wanted me to BEFORE my car is fixed. Dear “higher management”, Carlos has been trying to do all he can to help get my car back to how it should be but of course it may not meet your timeframe. Everything takes time and Carlos is trying his best. If “higher management” has an issue with my rescore (that I needed to do before my issue was fully resolved), please, reach out directly. What I can recommend is that Hyundai NEVER EVER use the body shop my car was sent to. That is not on Carlos, Steve, or the kind schedulers. That is on “higher management” and Hyundai itself.
Not Recommended
Employees worked with
avatar
STEVE ENRIQUEZ
DH
gravatar
Donovan H.
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
I’ve brought my 2015 Genisis in for repairs and maintenance going on 2 years now. Working with Steve and his professional approach on dealing with my car problems has been amazing.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/22/2020 12:42 PM

Thank you for the great 5 star review. Hope you have a great Christmas and a happy new year. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Wildomar, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/08/2021
verified customer Verified Customer
Category: Service
RESCORE-Service Department
I was recommended to rescore my one star review because “higher management” wanted me to BEFORE my car is fixed. Dear “higher management”, Carlos has been trying to do all he can to help get my car back to how it should be but of course it may not meet your timeframe. Everything takes time and Carlos is trying his best. If “higher management” has an issue with my rescore (that I needed to do before my issue was fully resolved), please, reach out directly. What I can recommend is that Hyundai NEVER EVER use the body shop my car was sent to. That is not on Carlos, Steve, or the kind schedulers. That is on “higher management” and Hyundai itself.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2020
Service Type: Maintenance
Category: Service
Dear Temecula Hyundai- Take Accountability for Your Actions
Took my car in for a service and I came back to my car with black finger prints and green liquid all around my car hood and doors. Took my car back into the dealership because the paint was peeling (due to a manufacture paint failure) and they returned my car with paint over-spray on my entire windshield as well as scratched (Service tried to say it was just from rocks....rocks do that), my front emblem damaged (Service tried to say it was not them but then had no pictures to prove it, however I did), and they scratched the chrome on my door (Service also tried to say it was not their fault). Moral of the story, I have had to take more time off work, have my car professionally cleaned, and argue with the Service team as they refuse to take accountability for their actions and make excuses left and right. Hyundai is a wonderful brand. The women making appointments for service are very sweet. But the service team at Temecula does not care to take accountability, their service crew does not care about their customer's cars and the body shop that is used for repairs...don't even get me started. They only use that bodyshop because it is cheap labor and they can save money. It is so sad that I don't trust Temecula Hyundai so much that I have to take a picture of my millage and gas to make sure their 'team' didn't take my car out for a joy ride. Anonymous....I'm sure you know who I am.
Not Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/21/2020 10:57 AM

Thank you for taking the time to speak to me last week. I will follow up with you later this week or next to see what we can do to resolve the concerns you had. Happy Holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
GS
gravatar
Gary S.
Winchester, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Reasonable, Helpful and Pleasant
Temecula Hyundai service staff makes your service pleasant quick and easy. Very cost affordable. Recommend their service!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/07/2020 07:53 AM

Thank you so very much for the great 5 star review. Hope you have a great Holiday Season. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Wildomar, CA
2019 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customer Verified Customer
Category: Service
Great service!
The manager provided great service!
Recommended
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Wildomar, CA
2019 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customer Verified Customer
Category: Service
Great service!
The manager provided great service!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/01/2020
Service Type: Maintenance
Category: Service
Good Overall
They clean your vehicle upon completion of service. Though I wish that I didn’t have to come up and check to see when the service was completed.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/02/2020 07:47 AM

Thank you for the feedback, I will be more then happy to have a conversation with our staff and make sure they are more attentive to the time once the vehicle is completed. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
NU
gravatar
Niki U.
Valley Center, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Very happy, worth the extra drive time to go to Temecula over Escondido Hyundai.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/02/2020 07:44 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
RE
gravatar
Rodolfo E.
Escondido, CA
2019 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service department
I always drive the extra mile to get great service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/02/2020 07:39 AM

Thank you for the review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
DH
gravatar
Del H.
Murrieta, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The best customer service
Steve is exceptional. He’s an honest guy who truly goes above and beyond when it comes to customer service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/02/2020 07:39 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
EJ
gravatar
Emily J.
Wildomar, CA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome service!
Thanks Temecula Hyundai team!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/02/2020 07:39 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Verified Customer
Wildomar, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly staff.
All's good!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/28/2020 09:20 AM

Thank you for the fantastic 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
STEVE ENRIQUEZ
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.