Business Solutions
SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

OH
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Osmany H.
Winter Haven, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2021
Service Type: Maintenance
Category: Service
Eficiencia y buen trabajo
Lo mejor de lo mejor
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/24/2021 03:40 PM

Thank you for your business and we look forward to seeing you next visit. Have a great evening. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
BS
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Brenda S.
Lakeland, FL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2021
Service Type: Repair
Category: Service
Jessica Alexander
Jessica was very helpful, professional , informative , friendly and directed me to the right person to talk too. I meant to give her a 5; an exceptional rating but hit wrong rating star. I give her a 5 star as well as all of Lakeland Hyundai employees that I have had the pleasure to work with giving all 5 stars.
Hope you can please use this report which will correct my error on the other rating. Thank you.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/22/2021 05:26 AM

Thank you for your buisiness and we look forward to seeing you next service. 

Employees worked with
SG
Samantha Giddens
LS
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Lonnie S.
Lakeland, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
verified customerVerified Customer
Category: Service
ABS Recall
No problems during safety update to ABS system
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2021
Service Type: Repair
Category: Service
ABS Recall
No problems during safety update to ABS system
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/20/2021 08:37 AM

Thank you for your business and if you need anything else do not hesitate we are here to help. I look forward to seeing you next visit. Have a great weekend. 

Employees worked with
SG
Samantha Giddens
RK
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Roger K.
Lakeland, FL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/05/2018
Service Type: Maintenance
Category: Service
Very expedient problem solutions
I had a problem with my car which happened months ago but i didnt mention it till today. Problem was addressed by lakeland hyundai WITHIN HOURS. UNBELIVABLE. Big thumbs to. Chris Haggstrom.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 04/05/2018 01:53 PM

Hello,

 I am glad I can help with the this situation and I look forward to seeing you tomorrow morning so I can get this situation resolved.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
Verified Customer
Lake Wales, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2017
verified customerVerified Customer
Category: Service
Things made right
After my displeasures Chris followed up with me. He was very understanding and listen to my concerns with care. He as much as he could with helping me and I really appreciate it.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/24/2017
Service Type: Repair
Category: Service
Poor customer
N/a
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/25/2017 06:50 AM

Hello,

  I have called and left you a message.Please return my call at your convenience.I look forward to speaking to you and resolving any issues you may have with your vehicle.

Christopher S. Haggstrom
863-577-5122
Service Manager

Christopher S H., Service Manager from Lakeland Hyundai responded on 10/26/2017 05:05 AM

It was a  pleasure speaking to you and I look forward to make a repair on you vehicle on Monday.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
CB
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Christian B.
Winter Haven, FL
2014 Hyundai Sonata
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/10/2017
verified customerVerified Customer
Category: Service
Just average.
The service manager is Chris. He is very professional. He will do whatever it takes within reason to help you out. The main problem is the length of time it takes to get anything done. I don't know if that's by design so you will stay longer so that you will be more tempted to buy or they just need faster service techs.
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/09/2017
Service Type: Maintenance
Category: Service
Just average.
Well read everything else and you tell me.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/10/2017 07:26 AM

Hello,

  I have called the phone number on file and would like to address your concerns and help with this situation.Please call me at the phone number below when you have time.I look forward to speaking to you.

Thank You.

Christopher S. Haggstrom
863-511-5122
Service Manager

Christopher S H., Service Manager from Lakeland Hyundai responded on 10/10/2017 09:12 AM

Hello,
 
 Thank you for your feedback and we look forward to serving you in the future.


Christopher S. Haggstrom
Service Manager

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
JS
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John S.
Lakeland, FL
2007 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2017
verified customerVerified Customer
Category: Service
Recant previous rating sent
Service team have resolved issues with vehicle.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/05/2017
Service Type: Maintenance
Category: Service
Don't trust the tech in completing tasks. Need to check behind them when completed.
Disappointed in the quality of work. Not serious to customers needs and seems to be interested only making additional charges and not correcting the task given.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/05/2017 05:22 AM

Hello, 

 It was a pleasure speaking to you today and I hope we have made this situation right at this point.

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
SD
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Sylvia D.
Lakeland, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2017
verified customerVerified Customer
Category: Service
Find this time, unlike last time.
Last time five hours and not happy
This time one hour and very happy
If I have to recommend to a friend I will put yes based on this time alone but judgment is still out
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/02/2017
Service Type: Repair
Category: Service
One bad experience last time +a good experience this time
Last trip= lousy and 5 hours
This time: fine and one hour
So, I am reserving judgement.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/02/2017 10:30 AM

RESENT SURVEY TO RESCORE

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
DW
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Dale W.
Lake Wales, FL
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2017
verified customerVerified Customer
Category: Service
Correction of proper service procedures
Service personnel failed to notify on service required. After speaking to the Service Manager, the problem was corrected the following day. The response to the problem was fast and applicable to the problem. The procedure of notification on problems has been corrected per the service manager. THIS IS WHAT KEEPS CUSTOMERS!!!!!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2017
Service Type: Maintenance
Category: Service
You should talk to the owner of the car rather than email them with a problem. It makes me wonder what would have happened if it was a major problem!!!!
Talk to the owner of the vehicle!!!!!!
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/02/2017 09:25 AM

Hello,

 It was a pleasure speaking to you today and we look forward to seeing you tomorrow.Please call me at the phone number below if there is anything else I may help with.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with
SG
Samantha Giddens
PH
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Paul H.
Kissimmee, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/07/2017
Service Type: Maintenance
Category: Service
Great service
Great service and excellent customer service
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 07/10/2017 11:07 AM

Hello.

It was a pleasure talking to you today and please don't hesitate to call me at the phone number below if I can be of assistance in the future.

Christopher S. Haggstrom
Service Manager
863-577-5122

Employees worked with
SG
Samantha Giddens
MW
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Matthew W.
Lakeland, FL
2015 Hyundai Genesis Co
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2017
verified customerVerified Customer
Category: Service
Thank you.
Chris is great to deal with. He is very professional and gets things done the way they should be. We had an issue with an oil leak and once he got involved, he jumped all over it and is now producing results. Hopefully all of his subordinates listen and learn from him because I'm sure they could all greatly improve their customer service skills by following his lead.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/15/2017
Service Type: Maintenance
Category: Service
car is awesome/employees not so much
Didn't find the oil leak even though there is one. At first we were told no there wasn't an oil leak until my wife popped the hood and pointed it out. After that the response was, "oh yeah that! They couldn't find an oil leak, it must be a fluke." My take is that an oil leak isn't a fluke period. This is a new car that only has 18k miles and shouldn't be leaking oil from anywhere. I feel like my wife was just brushed off and not taken seriously. We love the car but are starting to regret dealing with this particular location. If this car wasn't under warranty and oil changes already paid for i would not return, i would do the work myself. The woman that is deal with is always nice but i think the problem is probably the mechanics not knowing enough about how to work on this car. Unfortunately our service writer is the one who has to relay the message from the mechanic. The car still has plenty of warranty left so we will keep an eye on the oil leak.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 04/18/2017 08:51 AM

Hello,

Thank you for the opportunity to reinspect the vehicle. I am glad to say that we found a very small oil leak seeping from the top of the valve cover gasket.We look forward to making this repair on Thursday.

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
MS
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Michael S.
Lakeland, FL
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2017
verified customerVerified Customer
Category: Service
Customer Service was responsive.
Good Job
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/21/2017
Service Type: Maintenance
Category: Service
Usually very good customer service even if they are a bit pricey.
Didn't have all of the recommended service. I went in for an oil change and got a quote for approx 600 dollars for services that were claimed I needed. I opted out and just had the oil change. In the beginning they used to vaccum my rugs this time only drivers side? Nice wash job though.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 03/21/2017 01:06 PM

Hello Susan,

It was a pleasure speaking to you today and I appreciate your time.

Please feel free to drop in the next time you have some free time so that I can have the vehicle washed and vacuumed.

Thank You.

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
RW
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Ron W.
Auburndale, FL
2010 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2017
verified customerVerified Customer
Category: Service
revision of previus review
Chris and I spoke and cleared up several misunderstanding. At this point I am satisfied with the effort and service given. I have always had all my service done there and it has always been done to my satisfaction.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/31/2017
Service Type: Maintenance
Category: Service
Lack of effort
I came in to get the pin code for a smart key, a service advertised as available only at the dealership. I was told the pin number was only available as part of the programming and that the service would cost 80.00 A service which costs 45.00 elsewhere. I was left with a take it or leavei it choice
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 01/31/2017 10:14 AM

Thank you for taking the time to speak to me today and I hope I have cleared up our mistake and made good on the situation.

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
AC
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ANGELA C.
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
verified customerVerified Customer
Category: Service
They provide coffee and donuts and a clean restroom and waiting room.
Clean and comfortable and great customer service!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/05/2017
Service Type: Repair
Category: Service
They provide coffee and donuts and a clean restroom and waiting room.
Nice and friendly I just was there a little bit to long.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 01/06/2017 07:14 AM

It was a pleasure speaking to you this morning and I hope to see you in our service department on your next service visit.

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
CK
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CLAUDIA K.
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2016
verified customerVerified Customer
Category: Service
They really care about customer service and always go above and beyond to be sure their customers are taken care of.
We had some very minor service issues and we were contacted immediately by Chris Hagstrom, Service Manager, who resolved our issues and we are extremely pleased.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/23/2016
Service Type: Maintenance
Category: Service
We are usually very pleased with all aspects of our dealings with Lakeland Hyundai
Yes
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 11/25/2016 10:39 AM

It was very nice speaking to you the other day and I want to apologize again for the issues you had the day you came in for service. I have mailed out a oil change sticker to your home.

Thank You.

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
AH
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Anthony H.
Tampa, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/28/2016
Service Type: Maintenance
Category: Service
Happy Customer
I have enjoyed this dealership and would love to keep going to the dealership for all my car needs.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/31/2016 08:51 AM

Hello,

It was a pleasure speaking with you today.

 I hope after our conversation today you are happy with the resolution we came up with.

Thank you and we hope to see you soon.


Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
RC
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Rosemarie C.
Lakeland, FL
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2016
verified customerVerified Customer
Category: Service
Service manager called
Thanks for calling
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/26/2016
Service Type: Maintenance
Category: Service
Hyundai Service
Way to long a wait.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 10/27/2016 07:04 AM

It was very nice speaking to you today and we appreciate your time.Sometimes when the vehicle has multiple repairs the wait time can be a little longer than normal.We hope to have your car serviced and repaired just as fast as possible to get you back on the road.

Thank You.

Christopher S. Haggstrom
Service Manager

Employees worked with
SG
Samantha Giddens
DC
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David C.
Winter Haven, FL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2016
verified customerVerified Customer
Category: Service
eficiency
excelent
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/03/2016
Service Type: Repair
Category: Service
?
I was satisfied with my visit overall however I was curious as to why the service person recommended to change my transmission oil and antifreeze at 33,00 miles when the manual sys to do it a 60,000. Quite a bid difference wouldn't you say?
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 10/03/2016 12:48 PM

Thank you for your rating and review. We understand Lakeland Hyundai Service Manager has reached out to you to help resolve any of your concerns. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
SG
Samantha Giddens
Verified Customer
Valrico, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2016
verified customerVerified Customer
Category: Service
The customer service shown to each client is one of the most important traits of any business - always a pleasure to have service at your facility.
Samantha Giddons did a thorough job to meet my needs.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/09/2016
Service Type: Maintenance
Category: Service
Problem still unresolved
Although the customer service is excellent, being a somewhat dissatisfied customer from a previous service, that better attention would have been given based on the vehicle's past problem with the AC.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/09/2016 07:15 AM

Thank you for your rating and review. We apologize for your inconvenience and our inability to service your needs beyond your satisfaction. we take every customer concern seriously and Lakeland Hyundai Service Manager has tried to reach out to you to help resolve your problem. Chris Haggstrom can be reached at 863-577-5122.

Again we apologize for not exceeding your expectations and making sure your vehicle was performing at peak condition. We hope we can resolve your issue soon and earn you business for life.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
SG
Samantha Giddens
GH
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Ginger H.
Lakeland, FL
2013 Hyundai Santa Fe S
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/09/2016
verified customerVerified Customer
Category: Service
No I'm not happy
The car wash was just the most recent issue. I've been told "I'm sorry we cannot duplicate your issue therefore it does not exist yet I get in my vehicle and it does the same thing it has been doing. Any issue I bring to their attention with the exception of the whole plastic portion of my seat being replaced and a tire patched, none of my issues were truly resolved. Having someone call after the fact to ask what could be done better doesn't change the fact that the issues are still occurring. So no. My opinion has not changed because Iof a phone call or a response to my review. Actions speak louder than words, unfortunately I have to continue my service due to the plan I purchased so we will see if these reviews really make a difference or if it just gets filed away.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/06/2016
Service Type: Repair
Category: Service
Horrible service
M
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/09/2016 05:36 AM

Thank you for your rating and review. We truly apologize for not meeting your expectations. Our goal in sales and service is to provide the very best service possible and it is always something we strive  improve. We do offer a complimentary car was h with service and the fact we did not meet your expectations on several occasions have caused our department to be alerted to the complete and correct service necessary on every visit.
to
Again, we apologize for any disappointment you may have with Lakeland Hyundai and hope we can earn your business in the future. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
SG
Samantha Giddens
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