Samantha Giddens

Hello,

  I have called the phone number on file and would like to address your concerns and help with this situation.Please call me at the phone number below when you have time.I look forward to speaking to you.

Thank You.

Christopher S. Haggstrom
863-511-5122
Service Manager

Hello,
 
 Thank you for your feedback and we look forward to serving you in the future.


Christopher S. Haggstrom
Service Manager

Christopher S. Haggstrom
Service Manager

Hello, 

 It was a pleasure speaking to you today and I hope we have made this situation right at this point.

Christopher S. Haggstrom
Service Manager

Thank you for your rating and review. Your service advisor should have completed a vehicle walk-around prior to service being performed. We have forwarded your concern to Lakeland Hyundai Service Manager Chris Haggstrom (863-577-5122) and he will be reaching out to you to address your concerns. If we can do anything, don't hesitate to ask... we're here to

help!

thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

We truly apologize for your recent service experience at Lakeland Hyundai. We do understand your frustration and disappointment in our team members by not providing the very best service experience. 

Because of your particular rental experience we have replaced the national service with another company. As for the part pricing from Lakeland Hyundai; we do buy our parts directly though the manufacturer and cannot buy parts from any other vendor as it is a violation of our franchise agreement. The parts and labor were quoted separately, but may have been overlooked.

As a former technician we are sure you are aware of costs associated with operating and maintaining a business. We believe our prices are competitive to other brand dealerships and always strive to provide professional service and competitive pricing.

Our teams strive every day to provide the best possible service at competitive pricing. It is never our intent to mislead, provide any false information or waste the time of any customer. Again we apologize for not meeting your expectations and if we can do anything, please let us know. We hope to earn you business in the future.

Hello,

It was a pleasure speaking with you today.I hope I have resolved all your concerns.Please call me if there is any other further help I can provide.I want to apologize again for the inconsistencies and assure you that you can count on us for all you vehicle needs.

Christopher S. Haggstrom
Service Manager
863-577-5122

Hello.

It was a pleasure talking to you today and please don't hesitate to call me at the phone number below if I can be of assistance in the future.

Christopher S. Haggstrom
Service Manager
863-577-5122

Hello,

Thank you for taking the time to submit this review and we look forward to seeing you on Monday to have the remaining work done on your vehicle.

Christopher S. Haggstrom
Service Manager

Hello,

I would like the opportunity to speak with you in regards to your recent visit.

I have called and left you a message at the phone number on file.

Please call me back at your convenience.

Thank You.
Christopher S. Haggstrom
Service Manager
813-323-2493

Thank you for your rating and review. We apologize for any inconvenience we may have caused to you and your family. We do understand your frustration and Chris Haggstrom (Hyundai Service Manager 863-577-5122) has reached out to you to help resolve your concerns.

We do again apologize as we were not aware that the replacement part was faulty and not performing as expected. We know it can be frustrating to expect a degree of satisfaction and be disappointed by the service provided; for this we truly apologize. We will do whatever is within our power to resolve this issue to your satisfaction and earn your business.

Again, we apologize for your recent experience with Lakeland Hyundai Service and hope to speak with you soon.

Hello,Please contact me a the phone number below so I can help with your vehicle concerns.

Christopher S. Haggstrom
Service Manager
863-577-5122

Hello,

Thank you for the opportunity to reinspect the vehicle. I am glad to say that we found a very small oil leak seeping from the top of the valve cover gasket.We look forward to making this repair on Thursday.

Christopher S. Haggstrom
Service Manager

Hello,I
t was pleasure speaking to you a few days ago. Please send me pictures of your seat bottom at your convenience so I may review and help with your concern. 

Thank You.

Christopher S. Haggstrom
Service Manager

Hello,

I called and left a message on your voicemail.

Please call me at the phone number below so I may help with your concern.

Thank you and I look forward to speaking with you.

Christopher S. Haggstrom
Service Manager

Thank you for taking the time to speak to me today.
 
Your next service visit will be complementary and we will also pick up and deliver your vehicle from your home to make this more convenient.
 
Thank You.
 

Christopher S. Haggstrom
Service Manager

Thank you for taking the time to speak to me today and I hope I have cleared up our mistake and made good on the situation.

Christopher S. Haggstrom
Service Manager

Thank you for your rating and review. Lakeland Hyundai Service Manager Chris Haggstrom will be reaching out to you to address your concerns. He can be reached directly at 863-577-5122. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. Lakeland Hyundai Service Manager Chris Haggstrom (863-577-5122) regarding your recent service appointment. We strive every day to provide the best possible service to every customer in a timely and efficient manner. We apologize that we did not meet your expectations and provide you with exceptional service.

We also apologize that no one from our sales team greeted or even acknowledged you while in the showroom. We work with our sales staff daily to help instill professionalism, consideration and attentiveness to details in everything they do and it is an ongoing process.

We have forwarded your review to Lakeland Hyundai Sales Manager Kevin Clark who will also be reaching out to you and apologize for the way you were treated. It is never intentional that our teams neglect any customer need and we truly appreciate you bringing our faults to light. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. Lakeland Hyundai Service Manager Chris Haggstrom has tried to reach out to you; his directl line is 863-577-5122. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for your rating and review. We truly apologize for your inconvenience. It is never our intent to cause any customer to have to return on multiple occasions to resolve any issue. Although we were able to diagnose your particular problem correctly, part failure (even new parts) are beyond our control. We know how important it is to be part of every family experience and when transportation causes delays and missed opportunities, it can be very frustrating.

Yes, Samantha is a valued Service Advisor and a trusted team member. Again, we apologize for your inconvenience and hope we can earn your business in the future. If we can do anything, don’t hesitate to ask… we’re here to help!