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SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

LP
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Luis P.
Mulberry, FL
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
As always, top of the class.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/28/2018 06:31 AM

Luis:

Thank you for your rating and kind words. We know our teams work hard every day to provide the highest quality service experience; if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
VL
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Victor L.
Lakeland, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The employees
Great customer service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/26/2018 01:43 PM

Thank you Victor for your rating and review. We know our teams work hard every day to provide a quality service for every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
EB
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Edward B.
Lakeland, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Satissfaction
The car is excellent. In my 3 Rd year and no problems
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/26/2018 01:41 PM

Hello Edward

We're so glad you enjoy your vehicle and we thank you for coming to Lakeland Hyundai Service. It is a great testament to the brand that your vehicle is still 'excellent'. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
MW
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Margaret W.
Lakeland, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Margaret Willis
Great service, great people at Lakeland Hyundai.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/26/2018 01:39 PM

Margaret

Thank you so much for coming to Lakeland Hyundai for service. We will continue to earn your business in the future and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
MW
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Marvin W.
Lakeland, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
care for customer
polite service personal
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/26/2018 07:44 AM

Thank you Marvin for your rating and review. If we could have done anything differently during your recent visit to make your experience even better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
KH
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Kim H.
Davenport, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy
Always come here for my service even though another dealer is closer.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/23/2018 11:37 AM

Kim
We thank you for going out of your way to come to Lakeland Hyundai and we thank you for your repeat business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
The best!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/23/2018 11:32 AM

We like to think so (the best), but it is always nice to hear it from our customers. Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
RG
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Richard G.
Plant City, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Efficient
Pleasant atmosphere and friendly service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/22/2018 01:22 PM

Richard
Thank you for your rating and review. We try to make every service visit a pleasant experience and we thank you for choosing Lakeland Hyundai. If we can do anything, don't hesitate to ask...we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
CM
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Cindy M.
Lakeland, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service visit
Lakeland Hyundai is a great place to have your vehicle serviced. The staff is always courteous and friendly and my car is serviced quickly. Plus I get a FREE car wash.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/22/2018 01:13 PM

Thank you for your rating and review. We are centainly glad you had a great visit and will continue to earn your business.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
JR
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John R.
Ocala, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Got in and out within an hour.
Friendly
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/19/2018 07:59 AM

John:
Thank you for your rating and review. We're glad we could get you in and back on the road in a short amount of time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
AJ
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Alicia Jo J.
Bartow, FL
2007 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Greatness
Great service. Friendly staff
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/14/2018 05:25 AM

Thank you for your kind words Alicia. We thank you for coming to Lakeland Hyundai service and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
RK
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Robert K.
Davenport, FL
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Great staffing all around.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/14/2018 05:22 AM

Thank you Robert for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
JZ
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Joyce Z.
Mulberry, FL
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great people
The only thing they did not do was the car wash. I really. Ended it. I know on the paperwork it says it was done, but it was not. Cost me $10 to get it washed.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/12/2018 05:21 AM

Joyce - we have forwarded your review to Lakeland Hyundai Service Manager Chris Haggstrom who will be reaching out to you soon. We apologize for not completing your service and will continue to work with our teams to always provide the best possible service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
LL
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Linda L.
Lakeland, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professionalism
Very nice waiting area.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/08/2018 12:10 PM

Thank you for your rating and review. WE know our teams work hard every day to provide a efficient, professional and quality service for every customer. If we can do anything, don't hesitate to ask.. we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
Verified Customer
Lakeland, FL
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Thank you soo much for my rapid appointment, I am on a long distance trip, and as usual excellent customer service.
Excellent as ALWAYS!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/08/2018 12:08 PM

Thank you for your rating and review. We truly appreciate your business and for coming back to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
OM
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Oswaldo M.
Kissimmee, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
cinco estrellas
excelente servicio y atención.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/06/2018 11:15 AM

Gracias por su calificación y revisión. Si podemos hacer algo, no dude en preguntar ... ¡estamos aquí para ayudar!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
Verified Customer
Bartow, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
prompt service
Very friendly atmosphere. Comfortable waiting area
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/06/2018 11:16 AM

Thank you for your rating and review. We appreciate your business and thank you for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
Verified Customer
Miami, FL
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
4 stars
Samantha was great. Called me back to explain what was needed but mechanics need to be included and trained on the customer service aspect of things (professionalism)
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/06/2018 11:21 AM

Thank you for your rating and review. We have forwarded your comment to Lakeland Hyundai Service Manager Chris Haggstrom. We apologize that you did not receive the best possible service while at Lakeland Hyundai and hope we can earn your business in the  future. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
GD
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Gloria D.
Davle, PA
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Good and fast
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/06/2018 11:10 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
MR
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Michelle R.
Lakeland, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Radio trouble
I had an error code come on my radio, brought it in to see if I tech can look at it. 2 people looked at it and instantly ordered me a radio, no charge. Samantha in service was AWESOME!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/06/2018 11:11 AM

Thank you for your rating and review. Samantha is a valuable member of our service team and we're glad we could solve your issue quickly and to your satisfaction. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
SG
Samantha Giddens
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