Samantha Giddens

Hi Mindy

Who doesn't love free cookies! Thank you for coming to Lakeland Hyundai and thank you for the great review... If we can do anything, don't hesiate to ask... we're here to help!

Thank you Richard

We appreciate your business and thank you for coming to Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Hi Hazel

Thank you for the great review. I will check with our service manager about the number of oil changes limited to the first year as I am unaware. We hope that does not deter you from coming back to Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're her to help!

Hi Michele

Short, sweet and to the point. Thank you for the review and we're happy to hear that we are your preferred choice for service at Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Hi Margery

Thank you for your review and rating. It's nice to hear from our customers and how they really feel about coming to Lakeland Hyundai. If we can do anything, don't hesitate to ask... we're here to help!

Hi Christa

Great to hear from you and thank you for the review. Yes, Sammie knows her stuff and is a great Service Advisor. Thank you for coming to Lakeland Hyundai and if we can do anything, don't hesitate to ask... we're here to help!

Hi Patty

Thank you for your rating and review. We know our teams really work hard to make sure every customer has a great experience every time they come to Lakeland Hyundai. We are certainly glad you had a great experience and hope to see you on your next visit. If we can do anything, don't hesitate to ask... we're here to help!

Hi Agatha

Thank you for the review. We know your time is valuable and hope we can provide the same service to all of our customers all of the time. If we can do anything in the future, don't hesitate to ask... we're here to help!

Dear Bryan Godtfredsen:

Thank you for writing us about your recent experience at Lakeland Hyundai Service. We know our team works hard to make sure every customer gets the best possible service and advice no matter the situation. We understand your frustration that a warranty you purchased did not cover the services you thought they did; it is always upsetting to realize you didn’t get what you thought you were getting.

After speaking to the Hyundai Service Manager, he explained in more detail your situation and circumstances around your tire problem. It was not clear in your review that you had purchased a Certified Pre-Owned vehicle and the driving conditions over the past several months may have contributed to the increased tire wear. It is never our intent to sell a customer something they truly do not need – in this case, because of the wear and condition of the tires, new tires and alignment were recommended for vehicle safety and yours. Yes, we could have easily plugged your tire and sent you on your way, but it is serious safety concern and we do not even suggest that you use it as a spare; we put our customers first every time.

We are truly sorry for any inconvenience you may have felt while at Lakeland Hyundai Service Department. We strive every day to provide the best quality service to every customer and provide them with excellent service, competitive pricing and expert advice based on the vehicle, driving habits and condition. We apologize for your experience and hope we can earn your business in the future.

Hi Penny

Thank you for the great review. It's always nice to hear from our customers and how they 'really' feel about our service department - good and bad. Thank you for being such a loyal customer and we're glad that you find our dealership and service to be excellent. We certainly hope you like our new facilities and although you are a loyal Lakeland Hyundai customer, you might like the new Fresco's cafe in the Ford building when done. We look forward to seeing you on your next visit and if we can do anything, don't hesitate to ask... we're here to help!

Hi Shirley

Thank you for such a great review. Yes, the coffee and donuts are yummy and we think the service is great too! Have a safe trip back to Kentucky and if we can do anything, don't hesitate to ask... we're here to help!

Thank you Donald!

Thank you for the great review and feedback. Our staff works hard every day to help make every visit to Lakeland Hyundai exceptional. If we can do anything, don't hesitate to ask... we're here to help!

Thank you for the review. If we can do anything, don't hesitate to ask... we're here to help!

Hi Andrea

Thank you for the great review. We know our team works hard every day to make sure customers have a great experience every time. If we can do anything, don't hesitate to ask... we're her to help!

Thank you Scott!

We appreciate your great review and thank you for visiting Lakeland Hyundai. If we can do anything, don't heistate to ask... we're here to help!

Thank you for the great review Donna.

We'll do our best to make sure every time anyone comes to Lakeland Hyundai they get the best service possible. If we can do anything, don't hesitate to ask... we're here to help!

Hi Karen

Thank you for the great review. We know our staff takes great pride in making sure every customer knows exactly what to expect. We also know coming to the dealership for service probably isn't on the top of anyones list of things to do. That's why having a trained and knowledgeable staff helps every process move more efficiently. Thank you again for coming to Lakeland Hyundai and if we can do anything, don't hesitate to ask... we're here to help!

Hello Dennis

Thank you for a great review! We appreciate your business and hope you will return to Lakeland Hyundai for all of your service needs. IF we can do anything, don't hesitate to ask... we're here to help!

Hi Deborah

Thank you for visiting Lakeland Hyundai and giving such a great review! We appreciate your business and hope every expereince is as good as this one. We know all of our staff works hard every day to make sure everyone has a great expereince. If we can do anything, don't hesitate to ask... we're here to help!

Dear Chris

We apologize for the service provided by our detail department; It is never our intent to provide a service without performing to the highest level of customer expectations. We hope that in your final detail met your expectations as we refunded your entire fee. We sincerely apologize for any inconvenience and hope you will reconsider servicing with us in the future.