SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

AM
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Alex M.
Riverview, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service is fast and great as always
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/30/2018 10:15 AM

Thank you for your rating and review. Thank you for your repeat business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

EL
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Edward L.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
I have gotten very god service at this dealership. I recently had a roar in the front on the drivers side, and they diagnosed it for me.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/29/2018 05:08 AM

Thank you for your rating and review. We want to make sure every vehicle is running properly and at peak performance to ensure the highest safety for every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

KC
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Kenneth C.
Davenport, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great People almost like Family
For me to drive 70 miles round trip when there is a dealer a lot closer like 20 miles YOU MUST BE DOING SOMETHING RIGHT......

thanks
Ken Clark
I drive a great car and have it service by great people
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/26/2018 06:56 AM

Thank you for your rating, review and business. We really do appreciate you coming to Lakeland Hyundai for your service. We know our teams work hard every day to make sure every customer has a great experience every time. It's great when we hear from customers like you who feel the service and experience is worth the trip. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SR
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Satoria R.
Bartow, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Lakeland Hyundai was great. I had a problem with my car. They had it towed to the dealership for free and had my car repaired and ready by noon the next day. Awesome service. Thanks Samantha.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/25/2018 01:28 PM

Thank you for your rating and review. We're sorry you experienced a problem with your Hyundai but we are pleased that we could make repairs and meet your service expectations. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

ED
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Ellen D.
Mulberry, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
New Vehicle First Service
I had an appointment to get our vehicle serviced as the first service after purchasing it several months ago. I was pleasantly surprised that not only was the oil changed, tires rotated, and fluids topped off, but also, a necessary recall repair was completed. Thank you for the great service!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/24/2018 01:05 PM

Thank you for your rating and review. We try to make sure every customer experience is good and that we do everything we can to make sure that happens - including completing a recall if necessary. Thank you for your business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

ND
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Nylsa D.
Lakeland, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome customer service
I love the feeling of trust and comfort everyone I walk in.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/24/2018 07:20 AM

Thank you for your rating and review. our teams want to provide the highest quality customer service and it is reassuring when customers let us know.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JH
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Joan H.
Bartow, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional courtesy and quick service
I was greeted with professionalism courtesy and treated and a very good timing no long waiting thank you Samantha
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/22/2018 01:49 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SC
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Sondra C.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service is prompt and helpful info is nice.
I am always taken care of promptly.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/22/2018 07:34 AM

Thank you for your rating and review. We believe every customer is our number one priority. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

DW
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Diana W.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Experience great
Good job in a timely manner
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/22/2018 07:29 AM

Thank you for your rating and review. We work with our teams every day to help improve our own quality of service for every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MG
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Matthew G.
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
As always a great experience:)
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/22/2018 07:27 AM

Thank you for your rating, review and repeat business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The staff are friendly and helpful.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/20/2018 08:06 AM

Thank you for your rating and review and for returning the wrench. We apologize for leaving the wrench in your vehicle as every vehicle is supposed to be inspected after service. We will work with our teams to help ensure that this does not happen to anyone else and if we can do anything, don't hesitate to ask... we're her to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SB
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Susan B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient
Lakeland Hyundai located the problem in my car and fixed it quickly after going over the details with me.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/19/2018 05:42 AM

Thank you for your rating and review. We're glad we could diagnose your issue and find a resolution that could get you back on the road. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

RN
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Robert N.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Employees and good service
Just great People, they are professional and extremely friendly and helpful
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/18/2018 12:03 PM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience
Easy to schedule service online. Pleasant waiting area and service was performed as requested. Great staff too!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/18/2018 05:31 AM

Thank you for your rating and review. We're glad we could provide a good experience all around and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

TT
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Tracy T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The staff (Samantha). She is always very helpful.
The staff
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/15/2018 05:43 AM

Thank you for your rating and review. Samantha does a great job with all of her customers. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CW
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Charles W.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy process
Quick, thorough and friendly service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/12/2018 06:38 AM

Thank you for your rating and review. We try to make sure every customer has a fast, friendly, easy and complete quality service every time - thank you for noticing. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

BD
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Brian D.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Samantha
There isn’t any way to express my gratitude effectively. Samantha always looks out for me. She makes time for me when she is overwhelmed with work. She is always pleasant. She cares for her customers satisfaction before, during and after our visits. She’s the best!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/12/2018 06:36 AM

Thank you for your rating, review and kind words. Samantha is a vital part of our team and is truly dedicated to helping customers and providing a quality service experience. She does genuinely care about every customer, their vehicle and their experience while at our facility. Thank you again for your kind words and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AB
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Agatha B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Good service
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/11/2018 12:36 PM

Thank you for your rating and review. We know our teams try to provide good service for every customer and it is great when customers recognize the effort. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

TE
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Theodore E.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Stellar Service Team
45 mins in and out. I barely had time to finish my coffee. Excellent job by all.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/11/2018 10:21 AM

Thank you for your rating and review. We're glad we could provide such a quality service experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JR
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Jose R.
Lakeland, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Excellent
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 01/11/2018 06:10 AM

Thank you for your rating and review. We're glad we could provide excellent service during your recent visit to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
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