SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

SM
gravatar
Steven M.
Lakeland, FL
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Advisor sets the bar
My initial experiences with Lakeland Hyundai was subpar compared to competitors (Toyota, Ford, Kia). After several confrontational conversations with the Service Manager about a dealer being able to offer superior product support, I think we have finally reached a happy place. Service Advisor Samantha has set the bar for customer support. She is an asset to Lakeland Hyundai and should be recognized for the job she does. My recommendation comes with that caveat; ask for Samantha.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/21/2017 11:12 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Veloster service
I HOPE it's fixed and I won't need additional services on the vehicle. First service in a long time.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/21/2017 11:15 AM

Thank you for your rating and review. We also hope the recent repair solves your problem and keeps you on the road for a long time to come. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent and Professional
The service was great and accommodating!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/20/2017 12:56 PM

Thank you for your rating and review. We're glad we could meet your expectations and provide great service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SS
gravatar
Sheila S.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
use to love this car. Not so much any more
I brought my car in for a other recall and told them my car makes theses knocking sounds when I turn the wheel. They said it was covered and that they fixed it. Still making that noises. My car has been in there so many times for recalls, just getting tired of it. Plus they didn't fix that knocking sounds.
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/20/2017 12:45 PM

Thank you for your rating and review. We have forwarded your message to Lakeland Hyundai Service Manager Chris Haggstrom for further review. He will be reaching out to you in regards to the 'knocking' sound that was not resolved on your recent visit.

We are concerned about your safety and the safety of every customer and we do understand that recalls and service work can become burdensome to say the least. There have been several model improvements over the years to increase reliability and quality of the Hyundai brand.

We hope we can continue to earn your business and thank you again for coming to Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

GS
gravatar
Gary S.
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Every thing!
Always very good.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/18/2017 01:47 PM

Thank you for your rating and review. If we could have done anything differently during your last service visit to make your experience even better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SC
gravatar
Sandra C.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Friendly they always checking to see if we ok
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/18/2017 07:19 AM

Thank you for your rating and review. Our service advisors and entire staff are truly concerned about every vehicle and every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

JM
gravatar
Jack M.
Mulberry, FL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
New tire
Got the warranty free tire ??
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/18/2017 07:19 AM

Thank you for your rating and review. We're glad we could help and get your new tire and get you back on the road. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

KL
gravatar
Kathleen L.
Riverview, FL
2017 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service agent
I hurry and dismissed my attempts to explain problem.
Not Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 12/18/2017 09:59 AM

Hello,

 Thank you for taking the time to speak to me in regards to the concern you are having with your vehicle and am sure we can make the appropriate repairs to correct the problem.

Thank you and we look forward to helping you on the 29th.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with

AP
gravatar
Aaron P.
Valrico, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love Lakeland Auto Mall
Always a pleasure to come by. I’ve tired other dealership service centers and no one is as polite or timely.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/15/2017 11:19 AM

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Valrico, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
x
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/15/2017 07:59 AM

Thank you for your rating and review. Our teams strive to provide the best possible customer service, the highest quality maintenance and a friendly and inviting atmosphere for everyone. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

BS
gravatar
Bryan S.
Kissimmee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service.
My service advisor Jessica is awesome. Very professional, knowledgeable and courteous. Highly recommend. No issues.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/15/2017 07:56 AM

Thank you for your rating and review. Jessica is much liked by many customers and she s a vital part of our team.  If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

SG
gravatar
Sarah G.
Brandon, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing service!
I come to Lakeland Hyundai all the way from Tampa, because I always receive the best Service. Samantha always greets me right away, and makes sure that I am not waiting very long. Everyone is so friendly and incredibly helpful. I had multiple people come by to see if I needed anything. The service is always fantastic. I will keep coming back to Lakeland Hyundai. Thanks guys!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/13/2017 05:16 AM

Thank you for your rating and review. Samantha is a great member of our team and is liked by all of her customers. We thank you for driving from Tampa to come to Lakeland Hyundai for your service and we will continue to work to earn your business every time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
New Port Richey, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service review
Retinted window,gas,detail all approved by Woody mgr..excellent service timely work.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/11/2017 10:43 AM

Thank you for your rating and review. We expect to do a great job for every customer and we're glad we could meet your expectations. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

KC
gravatar
Karen C.
Sebring, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service timeliness
Very friendly and nice staff. comfortable waiting area. The only thing that truly needs improvement is the time it takes to get your vehicle serviced.
Recommended
Christopher S H., Service Manager from Lakeland Hyundai responded on 12/11/2017 10:47 AM

Hello,
 It was a pleasure speaking to you this afternoon and again I want to apologize again for the amount of time it it took for a battery replacement the day you were in for service,Please call me at the phone number below if there is anything I can help you with in the future.

Christopher S. Haggstrom
863-577-5122
Service Manager

Employees worked with

Verified Customer
Plant City, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
LAKELAND HYUNDAI
The dealership is OK, but need a few improvements for the customers. As a NO SMOKING AREA that isn't by the door as you enter and exit from the service area! Like move it were customers don't have to walk through the SECOND HAND SMOKE!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/08/2017 08:07 AM

Thank you for your rating and review. We do understand your concern and have forwarded your suggestion to the owner. We know it can be unpleasant to walk through conditions that are unhealthy and uncomfortable. We will work with our teams to move the location for those who do wish to smoke further away from the main entrances. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

CB
gravatar
Charlotte B.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lakeland Hyundai is the best
Always satisfied with my service calls at Lakeland Hyundai
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/08/2017 07:51 AM

Thank you for your rating and review. We know our teams work hard every day to provide the best possible service every time. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

AS
gravatar
Arturo S.
Auburndale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I'will back!
Excelent!!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/08/2017 07:49 AM

Thank you for your rating and review. We're glad we could earn your business and look forward to servicing your vehicle in the future. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

BM
gravatar
Betty M.
Dundee, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The staff, the service and workmanship.
A lot more friendlier than the Winter Haven Hyundai. I live over twenty mile from Lakeland but for the service, I don't mind the travel. I live ten minutes from the one in Winter Haven,
I did recommend a friend about buying a Hyundai and she did right before hurricane Irma. I wasn't please with my finance rep in 2015 but I still would give them high rating.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/07/2017 01:57 PM

Thank you for your rating and review. We truly appreciate your business and thank you for coming to Lakeland Hyundai for service. We know you can choose anywhere for service and we a so pleased that you enjoy our service over many other options. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

Verified Customer
Seffner, FL
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Lakeland Hyundai
NA
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/06/2017 12:33 PM

Thank you for your rating and review. If we could have done anything differently during your recent service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with

MA
gravatar
Martha A.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick service
The dealership is playing very friendly and took care of my hyundai.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 12/06/2017 09:18 AM

Thank you for your rating and review. It's no game - we're not playing and we take every customer and their vehicle very seriously so we can provide the best service around. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.