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SureCritic / Hyundai Dealer / Puente Hills Hyundai / SEAN KIM
SK

SEAN KIM

Service Director
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(366 reviews)
100

Reviews of SEAN KIM

Verified Customer
Ontario, CA
2016 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Alignment issue
Serviced twice for alignment and still has not been aligned correctly
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/07/2017 07:44 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com.

Employees worked with
SK
SEAN KIM
Service Director
HN
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Hyeyoung N.
La Habra, CA
2017 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very bad
Bad bad
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/01/2017 03:16 PM

Hi Hyeyoung,
Thank you for taking the time to review your service experience. We appreciate your business.

Employees worked with
SK
SEAN KIM
Service Director
TT
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Tai T.
Chino Hills, CA
2014 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2017
verified customerVerified Customer
Category: Service
Just want to clarify it service adviser is professional and helpful
I just want to clarify it wasn't Sean Kim but the service manager need to fix the team's work behavior.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/26/2017
Service Type: Repair
Category: Service
This place doesn't have enough staff to help their customers.
I was only here to change the driver's headrest and rear center console's cover, but spent more than 5 hours waiting, and I can see the technicians going back and fourth chatting with other technicians. I will not come back to this location again.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/26/2017 05:16 PM

Hi Tai,
Thank you for taking the time to give us your feedback.  I am very sorry to hear of your recent experience. 
You are absolutely right that your service was not acceptable, and I apologize once again for your service. 
It is our goal to make sure every customer has a great experience, and I am very sorry we did not meet your expectations. 
I would like the opportunity to make it right and ask that you please contact me directly.  You can reach me by phone or by the email to chanp@phhyundai.com.  Thank you once again for taking the time to let me know about your experience.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Chino, CA
2016 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2017
verified customerVerified Customer
Category: Service
new advisors and the new management
I'm very hopeful with the new management and the new advisors that service will be where it belongs.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/15/2017
Service Type: Maintenance
Category: Service
gotten better, but long way to go.
service was much better this time...but overall experience still to be desired.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/15/2017 11:13 AM

Hi Charles,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
HT
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Heng T.
Monterey Park, CA
2014 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Be careful with your time
Sean the service advisor will tell you anything to feel assured to get you going. His professionalism is under par and has the qualities of a strip used car dealership. The new Car sales department is great on the other hand.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/10/2017 08:30 PM

Hello Heng,
Thank you for taking the time to review your service experience. We appreciate your business.

Employees worked with
SK
SEAN KIM
Service Director
DB
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DEZI B.
2016 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Buyer's remorse with the Pre-Paid Maintenance Plan
I purchased the Pre-Paid Scheduled Maintenance Plan at the time I purchased my new vehicle (Hyundai Sonata Hybrid) exactly 1 year ago. I went in for scheduled maintenance due at 15,000 miles. As per Hyundai's Service Manual, that means an oil change, tires rotation, and replacement of the cabin climate control air filter. I ended up with those items getting replaced, but still "needed" a wheel alignment and a throttle body service? After 1 year and exactly 15,000 miles of use? Of course, those last 2 items aren't part of the required Scheduled Maintenance that is covered by my Pre-Paid Scheduled Maintenance and I had to pay out of my own pocket for those items. Very suspicious.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/01/2017 03:02 PM

Hi Dezi,
Thank you very much for the honest feedback,  and your concerns. I sincerly apologize for the inconvience in service here. Please contact me at 626-581-5300 ext 1106 or chanp@phhyundai.com
Thank you,

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
Rowland Heights, CA
2013 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Not enough Technicians and service advisors. Estimating time of service needs to be better.
Communicating with client on status is very important. Specially if not going to be ready as promised.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/19/2017 08:12 AM

Hi Yolanda,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
We are hiring more staff now.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
ML
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Malcolm L.
Walnut, CA
2014 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
verified customerVerified Customer
Category: Service
Service!!!!!!! However, the vehicle battery warranty should have a longer life (months) such as 24-36 months, NOT 12months
I appreciate your services, courteousness and patients when serving your customers.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/04/2017
Service Type: Maintenance
Category: Service
No comment
No comment
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2017 02:28 PM

Hi Malcom,
Thank you very much for sharing your experiance with us here at Pente Hills Hyundai, We will always strive to give you a 5- star rating service. Please feel free to contact me via phone or email chanp@phhyundai.com for any additional feedbacks and or concerns. Thank you again.

CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2017 03:18 PM

Thank you for rescore.
I really appreciate it.

Employees worked with
SK
SEAN KIM
Service Director
Verified Customer
El Monte, CA
2016 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Could they do better?
Really need to work on your costumer service skills if you want to work at a service department.
Not Recommended
Employees worked with
SK
SEAN KIM
Service Director
LV
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Lorenzo V.
Bell, CA
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Shawn was the only light at Puente Hills Hyundai!!!
The service provided by Shawn, my service technician, was exceptional. They policies and programs paid for to Hyundai (i.e. protocol extended warranty, diagnostic check payment) are below average and disappointing. The loop that I, as a customer had to go through just to fix parts that should work is unnecessary and disheartening. The one pleasant moment was working with Shawn who went beyond the call of duty and tried his best to give me the best service and provide me with all the information I needed. His professionalism and hard work were definitely seen and appreciated! Thank you, Shawn. I hope Hyundai takes care of you since I know you didn't even have lunch on how overworked you were!
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 01/20/2017 08:20 AM

Thank you for allowing Shawn the opportunity to rectify the situation.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
levitp@phhyundai.com
626-581-5300 x.1104
Employees worked with
SK
SEAN KIM
Service Director
JR
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Jason R.
Los Angeles, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service in such a professional manner
I have been always so happy with Services done by Puente Hills Hyundai. Service manager Sean was so attentive to my needs, also provided me with such an outstanding customer service. Always super satisfied with his service and work ethic.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2022 10:47 AM

Dear customer,
  At Hyundai, our mission is to deliver customer experiences as legendary as the cars we build. Your valuable input helps us in our pursuit to deliver exceptional customer experience to all Puente Hills Hyundai customers.
  Thank you for filling out the survey.  

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
AK
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Amber K.
Garden Grove, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service Manager
Very professional and easy processing.
Employees worked with
SK
SEAN KIM
Service Director
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