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SureCritic / Auto Maintenance / Midas of W Hartford / Sonia Lorenzo
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Sonia Lorenzo

Service Advisor
Midas of W Hartford
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(15 reviews)
73

Reviews of Sonia Lorenzo

JW
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JAMES W.
New Britain, CT
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2022
verified customer Verified Customer
10
Very Satisfied
I really appreciated the excellent service I received at Midas, the employees were professional and kept me informed the whole time I was getting my repairs.
Employees worked with
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Sonia Lorenzo
Service Advisor
TZ
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THEODORE Z.
Southington, CT
Jeep Wrangler Unlimited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
verified customer Verified Customer
10
Wonderful experience!
Everyone was extremely nice and helpful! I was given an estimate of up to one hour for an oil change and emissions test and they did it in half the time! Best experience I’ve ever had getting vehicle maintenance
Employees worked with
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Carlos Feliciano
Shop Manager
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Sonia Lorenzo
Service Advisor
KG
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KRISTINA G.
Newington, CT
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
verified customer Verified Customer
10
Outstanding Service and great customer service experience
Sonia was on top of things, I had a great customer service experience
Employees worked with
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Sonia Lorenzo
Service Advisor
LP
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LESLIE P.
Hartford, CT
Ford EXPLORER
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
verified customer Verified Customer
10
Fast service, minmal wait time
Counter person was friendly ,helpful and knowledgeable. Waiting are was clean and pleasant. Price was reasonable, work was completed in a timely manner, all charges were fully explained in advance. I will return here again.
Carlos F. from Midas of W Hartford responded on 04/08/2022 08:15 AM

We are very happy to hear about your great experience with us.
Thank you,
Carlos

Employees worked with
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Sonia Lorenzo
Service Advisor
Verified Customer
Hartford, CT
Ford F-250 SUPER DUTY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customer Verified Customer
10
Maintenance
EXCELLENT
Carlos F. from Midas of W Hartford responded on 04/08/2022 08:18 AM

We are happy about your great experience with us.
Thank you,
carlos

Employees worked with
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Sonia Lorenzo
Service Advisor
Verified Customer
East Hartford, CT
Ford F-250 SUPER DUTY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
verified customer Verified Customer
10
Maintenance
Great work ethic
Carlos F. from Midas of W Hartford responded on 03/17/2022 11:57 AM

We are happy you had a great experience with us.

Employees worked with
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Carlos Feliciano
Shop Manager
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Sonia Lorenzo
Service Advisor
ES
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EVNS S.
Hartford, CT
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
verified customer Verified Customer
10
Jae
Great service
Carlos F. from Midas of W Hartford responded on 03/14/2022 04:47 AM

We are happy about your great experience with us.
Thank you,
Carlos

Employees worked with
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Sonia Lorenzo
Service Advisor
MM
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MARCIA M.
Hartford, CT
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
verified customer Verified Customer
10
Awesome
I love the location the customer service is definitely awesome and the whole staff is very friendly
Carlos F. from Midas of W Hartford responded on 03/10/2022 04:17 AM

WE ARE VERY HAPPY ABOUT YOUR EXPERIENCE WITH US.
THANK YOU,
CARLOS

Employees worked with
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Carlos Feliciano
Shop Manager
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Sonia Lorenzo
Service Advisor
PL
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PAUL L.
Hartford, CT
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
verified customer Verified Customer
9
brought back to life
pamper is the best deception
Carlos F. from Midas of W Hartford responded on 03/08/2022 04:55 AM

We are happy to hear about your great experiece with us.
Thank you,
Carlos 

Employees worked with
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Sonia Lorenzo
Service Advisor
KW
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KAREN W.
Weatogue, CT
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
verified customer Verified Customer
10
Excellent
Carlos is the best ! He was able to orchestrate the repair of my car with a dedicated effort of reassurance and the responsibility of making sure my car was safe to drive . I drive for a living 15 to 20 hours a day my life and pay check depend on my mechanic taking good car of me ! Thanks Carlos !
Carlos F. from Midas of W Hartford responded on 03/07/2022 05:47 AM

Thank you for your business with us. We are verry happy about your great experience with us.
Thank you,
Carlos

Employees worked with
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Carlos Feliciano
Shop Manager
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Sonia Lorenzo
Service Advisor
Verified Customer
Hartford, CT
Dodge RAM 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
verified customer Verified Customer
10
oil change
my experience at this location was very pleasant and professional.
Carlos F. from Midas of W Hartford responded on 03/01/2022 04:28 AM

We are happy that you had a great experience!!
Thank you,
Carlos

Employees worked with
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Sonia Lorenzo
Service Advisor
Verified Customer
Hartford, CT
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
verified customer Verified Customer
10
Just went for a tire
Got the job done quick
Carlos F. from Midas of W Hartford responded on 02/21/2022 05:28 AM

We are happy to heare about your great experianse and want to thank you for your business. 
Thank you,
Carlos

Employees worked with
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Sonia Lorenzo
Service Advisor
JG
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JOSHUA G.
Newington, CT
Subaru Outback
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/18/2022
verified customer Verified Customer
5
I did not go here
Was I billed? I received a thank you message for using your service. I did not use this company ever.
Carlos F. from Midas of W Hartford responded on 02/21/2022 05:32 AM

We apologize about the inconvenience. It seems like we had the wrong email address for our customer.

Employees worked with
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Sonia Lorenzo
Service Advisor
SP
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SAMUEL P.
Hartford, CT
Acura CL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/11/2022
verified customer Verified Customer
2
I guess since I got what was owed to me nobody felt a need to show me a print out sheet.. if you think it's bull check my name and if I signed off on it
I was told they were trying to be better but I feel I gotta stay on their tails to get stuff right. I just got my oil change and I know not to expect too much from them
Carlos F. from Midas of W Hartford responded on 02/14/2022 05:37 AM

I apologies about your inconvinience. We are running a new system and no longer are using courtesy check forms. Everything  is done electronicly and is the reason you didn't get one. 

Employees worked with
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Sonia Lorenzo
Service Advisor
EW
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ELAINE W.
Hartford, CT
Buick LaCrosse
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2022
verified customer Verified Customer
9
Professional and courteous.
Fast service and professional.
Carlos F. from Midas of W Hartford responded on 02/10/2022 01:31 PM

We are happy you had a great experience!

Thank you,
Carlos

Employees worked with
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Sonia Lorenzo
Service Advisor
Displaying all 15 Review
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