TC

TYLER B CHATTERTON

Assistant Service Manager
"Hard Working Family Man"
I always give 120% with work and my family. My goal is to be honest and true to my values and treat everyone as family.
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(154 reviews)
62

RF
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Robert F.
Pleasant Grove, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
As Expected...
Took my wife's car in for an oil change.
It was done as expected, when expected at the price I expected.

I like that.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/15/2019 02:35 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager


BT
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Becky T.
Pleasant Grove, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service is 5 Star
I Britney car in for service and a wash. They did everything to help resolve the issue. Treated me with respect and in a timely manner.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/11/2019 04:44 PM

I'm pleased to hear that your service experience was to your liking. We want you to continue to place your trust in us and keep returning with your vehicle. We look forward to seeing you again.
Thanks
Shawn Miller (Service Manager)


MH
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Marcia H.
Salina, UT
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance on car service
Awesome job...
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/10/2019 03:19 PM

Thankyou Marcia for the great review and 5 stars! we truly appreciate you as a customer and will always try our best to meet your needs. If you have any questions or concerns please feel free to give us a call! Again thankyou and we hope to see you again for future services
-Shawn Miller
Service Manager


Verified Customer
Highland, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always open
I love that the service department is always open when its convenient for me. I sometimes dont get off work till late at night and they are open till 9.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/10/2019 04:38 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager


CG
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Colleen G.
Lehi, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, great hours.
Always aim to please.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/06/2019 03:34 PM

I'm glad to hear that your experience with us has made a lasting good impression. We want to make you feel like a priority to our team and work hard to guarantee that. We hope you will continue to see us for all of your vehicle needs.
Thanks
Shawn Miller (Service Manager)


Verified Customer
Santaquin, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT service on a great car.
Continued satisfaction!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/04/2019 06:18 PM

Thank you for the review! We are so glad to know that you are loving your vehicle and that we have a part in keeping you happy out there on the road. I hope you will continue to return for all of your service needs!
Thanks
Shawn Miller (Service Manager)


Verified Customer
Lindon, UT
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service people
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/04/2019 06:21 PM

Thank you for the great review! I'm glad to hear that our team has treated you well and that your visit went successfully. I hope you will continue to trust us with the care of your vehicle.
Thanks
Shawn Miller (Service Manager)


Verified Customer
Orem, UT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
An overall pleasant experience
Quick service and decent communication. Four stars because I had to tell both the service rep. and the cashier about the discount I received for scheduling my appointment online.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/01/2019 05:28 PM

Thank you so much for the feedback! We are working to improve communication between all our departments and we hope that, when you return, you'll be able to see the difference. Thanks for trusting us with your vehicle.
Shawn Miller (Service Manager)


Verified Customer
Lehi, UT
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Free Car wash for life if you want to wait for ever
Change to how can we help our customers not how much money can we get out of our customer today!
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/01/2019 04:51 PM

Dear Guest,

I am very sorry to hear about your recent experience. Our goal is to always help you as a customer. I apologize that your experience was not up to our standards. I would like to hear more about your experience and see how we can make things right for you. Please look for communication from me or one of my assistant service managers very soon. Thank you for your feedback.

Shawn Miller, Service Manager


LN
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Lynn N.
Lehi, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service
Good polite service
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/23/2019 05:00 PM

Hi Lynn,
Thanks for your positive response to our survey!  We're glad to hear that you had a good experience and that Tyler took good care of you.  We look forward to helping out again in the future!
-Shawn Miller, Service Manager


SG
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Stephen G.
Orem, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
They always do things in a most helpful, thorough, and in professional manner.
I came in to have a factory adjustment made on our Sonata. It was done in the promised amount of time. I was not there for anything else, but they treated me as though they cared and wanted to make sure my needs were met! Thanks to everyone at Murdock.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/23/2019 03:23 PM

Stephen,

Thank you so much for your positive review! We are glad that you had a good experience. We hope you will consider us for all of your future service needs!

Shawn Miller, Service Manager


MG
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Mike G.
Fairview, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
You can always get in .
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/22/2019 03:18 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager


VM
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Vicki M.
Springville, UT
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor/lack of consistent honest communication
I don’t know when I’m being heard and if the service I request is actually being done. Every person in the entry area tells me something different.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/23/2019 10:41 AM

Vicki,
I am sorry your recent visit was less than you expected.  It sounds like it was less than we expect of ourselves too.  Please allow one of our service advisors to contact you in the next few days to get details of your visit that we can use to train and improve our departmentas well as to find out what we can do to make it right for you.  We value your business and hope to have the chance to help you care for your vehicle again.
--Shawn Miller
Service Manager


EB
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Edward B.
Alpine, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Knowledgeable, Fast and Friendly
What can you ask from a Service Department? That they know what they are doing, they are quick about it and they are friendly. Murdock Hyumdai gets top grades in all categories.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/20/2019 06:25 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager


RH
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Regina H.
Draper, UT
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
The employees are very kind. They do their best to satisfy their customers which I appreciate
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/18/2019 03:59 PM

Thanks for the review. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager


Verified Customer
ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service Improvment
I dont want a jiffy lube experience, I want a Lindon Murdock Hyundai experience. This place delivers good work but I expect top customer service next time
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/19/2019 12:23 PM

We apologize for the experience you recently had with us, please expect a call from one of our managers who will discuss your recent visit us.
- Shawn Miller ( Service Manager) 


SH
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Shauna H.
Spanish Fork, UT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Flexible
Awesome customer service!! Great place to stay while you get your car serviced
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/13/2019 06:39 PM

I'm glad to hear that your stay was enjoyable! Let us know if there is anything we can improve, as we strive to be a five star company. We hope you come back and trust us to care for your vehicle again. Thanks!
Shawn Miller (Service Manager)


Verified Customer
Eagle Mountain, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Great customer service.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/13/2019 06:37 PM

I'm glad to hear that our team was able to help you with your service in a positive and efficient way. We always want you to feel like a priority. We hope to see you again soon!
Thanks
Shawn Miller (Service Manager)


JA
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Jill A.
Lehi, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people!
Thanks!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/13/2019 06:33 PM

We're happy we've kept you satisfied with our service and that our team has treated you with respect. We work hard to keep you, as our customer, feeling like you can trust us with your vehicle. We look forward to seeing you again!
Thanks
Shawn Miller (Service Manager)


JN
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Joanna N.
Pleasant Grove, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Value and Service
I really appreciated Kevin listening to my question and staying with me until he found me an answer. The service guys are polite and thorough. Thanks to Ethan as well.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/08/2019 05:20 PM

Hi Joanna,
I'm so glad to hear that you had a good experience with us at your last visit!  We hope to be able to help out with your vehicle again in the future.
-Shawn Miller, Service Manager

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