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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / TYLER B CHATTERTON
TC

TYLER B CHATTERTON

Assistant Service Manager
Murdock Hyundai Lindon
"Hard Working Family Man"
I always give 120% with work and my family. My goal is to be honest and true to my values and treat everyone as family.
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(154 reviews)
62

Reviews of TYLER B CHATTERTON

JD
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Joyce D.
Santaquin, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT service on a great car.
Love my Sonata and Murdoch Hyundai.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/17/2019 07:06 PM

Hi Joyce,
Thanks for responding to our survey!  We appreciate you taking the time.  We're glad to hear that you're so happy with your car and with the dealership!  We look forward to seeing you again at your next visit.
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Hinckley, UT
2016 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Shoupsr
NO COMENTS
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/14/2019 06:07 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
BL
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Brian L.
Mapleton, UT
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
B
Good friendly service
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/14/2019 06:11 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
RC
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Royal C.
Lindon, UT
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
We are always treated promptly at Murdock Hyundai
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/14/2019 06:12 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
MS
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Monica S.
Saratoga Springs, UT
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
This is a great place to buy a car!
I love how nice is the people and the good sales that helps which helps to save money.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/07/2019 07:24 PM

Hi Monica,
Thank you so much for your response!  We're glad to hear that our team members treated you well and helped you save some money.  Hope you have a great day!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
KB
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Kay B.
Orem, UT
2007 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
verified customerVerified Customer
Category: Service
Emissions
Thank you for caring enough to follow up!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/05/2019
Service Type: Maintenance
Category: Service
service
I felt business trying to recover money they lost for yearly state inspections by raising price of emission to be about the same as safety and emission in the past.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/06/2019 06:40 AM

Kay,

I'm very sorry to hear that your last visit was unsatisfactory. Our mission is to make sure you and your vehicle receive the very best service at the very best price. Please allow myself or one of my assistant service managers to contact you about this issue so we can hear more about your experience and learn how we can make things right. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
JB
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Jon B.
Lehi, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt service, courteous greeting.
I was very pleased with my service appointment. From the phone call to schedule appointment, then the greeting by the technition, and the phone call to let me know it wss done. The lyft ride was very nice so i didnt have to sit and wait.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/01/2019 10:33 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
HB
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Harold B.
Eagle Mountain, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very cheerful
Really care
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/29/2019 05:36 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Riverton, UT
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Made sure I was completely happy
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/25/2019 12:27 PM

Dear Guest,
Thanks for taking the time to respond to our survey!  We're so glad to hear that you were well taken care of at your last visit with us.  We hope to see you again in the future for any service your vehicle may need. Have a great day!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
SH
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Shyla H.
Provo, UT
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Speed and Service
I came in for an unscheduled oil change, and was told it would take an hour for me to be in and out. I was able to get in and out of the service center in less than 45 minutes, with my oil changed and car washed! It was the fastest service I've had at the service center and I am very pleased with my experience every time I get work done on my car, even if it takes a little while longer than expected (especially with me not scheduling services in advance).

Friendly and efficient staff. Thanks for all the work you do!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/24/2019 07:19 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
TR
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Thomas R.
Orem, UT
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Center
Service hasn’t been completed as expected. Car came back worse than when we dropped it off.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/22/2019 11:00 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Santaquin, UT
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome customer service
Great service. Fixed my car in good timely manner. Since I only could spend so much, have no credit. They went beyond there duty and took a hundred dollars of my bill.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/20/2019 09:58 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
DC
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Dennis C.
American Fork, UT
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Did what i needed to be done, with no surprises.
Good work.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/20/2019 10:13 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
GM
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Gene M.
Orem, UT
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
I Love My Hyundai Vehicles
I fell in love with Hyundai products in 2010 and have only owned this brand. That said, the Lindon Utah dealership keeps getting bigger and I feel the service didn't keep up. I understand the demand on them as they seem to be so busy. I needed a new tire due to a road puncture that pierced the sidewall of the tire. The service tech. seemed distracted the entire time. He quoted me a 30 minute wait. While I waited I treated myself to the cool soda area and watched TV. The wait was extensive...longer than 30 minutes. There were several like me that still think waiting is cool. The gentleman near me received 3 or 4 updates on his service from another tech. while I waited. Les Schwab is a block away and at the busiest they seem to "Get R Done" in a reasonable time frame. My Kona I purchased for my wife only has 1500 miles and I wanted a matching tire. It seems that was impossible as the factory tire would have had to been ordered. I settled for another similar tire...probably a better grade but not a match. True, if I had gone to a tire center, I would have purchased 2 tires but in half the time or less. The staff in Lindon Murdock's dealership keeps me coming back, but I really don't like the service times. Sounds trite, I know, but, I lower my expectation with every visit. I prefer all service done by the dealership for warranty upkeep. Murdock Hyundai still has my business and I like my machines.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/08/2019 12:38 PM

We do apologize for the wait time, we are working to improve the overall service. We want to be able to get you in and out as fast as possible. We appreciate the feedback and look forward to seeing you in the future and hope we can make it a better and quicker experience for you. 
-Shawn Miller (Service Manager ) 

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Orem, UT
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Kevin Bright is great
Thanks for the Service
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 05/01/2019 07:04 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
American Fork, UT
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My last service
Don't like my seats and mirrors getting moved when it's getting serviced or washed
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/23/2019 06:52 PM

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
MG
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Mike G.
Fairview, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is fast. Not a long wait.
I would purchase my next vehicle here because of the service department.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/22/2019 01:02 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
LA
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Lynn A.
Lindon, UT
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service is always superior!
Everyone treats us like family, we would never go anywhere else.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/19/2019 04:18 PM

I'm so pleased to hear that your experiences with us have been positive and that you continue to trust us with the maintenance of your vehicle. We hope that we'll see you again!
Thanks
Shawn Miller (Service Manager)

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
TC
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Tyler C.
Pleasant Grove, UT
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great dealership
Always friendly service.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/15/2019 06:15 PM

Thanks for the great review! We strive to give every customer a 5 star experience and I'm pleased to hear we've succeeded thus far. We hope to see you again soon!
Thanks
Shawn Miller (Service Manager)

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
DS
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Donna S.
Provo, UT
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Wonderful Place
No matter what I have to go in there for, routine visit, or just a question about something, they are the best.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/15/2019 02:36 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
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