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TC

TYLER B CHATTERTON

Assistant Service Manager
Murdock Hyundai Lindon
"Hard Working Family Man"
I always give 120% with work and my family. My goal is to be honest and true to my values and treat everyone as family.
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(154 reviews)
62

Reviews of TYLER B CHATTERTON

BL
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Bryce L.
Mapleton, UT
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great!
Timely and high quality.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/06/2019 06:20 PM

I'm happy to hear that your experience was so positive. We hope to continue impressing you with our service and you keep returning to see our team to keep your vehicle up and running. 
Thanks 
Shawn Miller (Service Manager)

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
JS
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Juan S.
Payson, UT
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very long wait even with appointment
I waited 1 hour and 40 min for an oil change and tire rotation.
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/06/2019 06:23 PM

I'm very sorry about your experience. We strive to be a 5 star service department and I would appreciate hearing more about your experience to understand how we can make this right for you. Please look for communication from me soon.
Thanks
Shawn Miller (Service Manager)

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
JP
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Jennifer P.
Lehi, UT
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai Rocks!!!
I would definitely recommend Murdock Hyundai to anyone and everyone. I had a noise in my engine two weeks ago and took it in to Murdock and they diagnosed it an said I needed a new engine. They kept it for three days, put in a new engine and it was all under warrantee. They were very quick in resolving the issue and were very friendly during the whole process. I will not go anywhere else to buy a car. This is THE best place around!!!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/06/2019 06:03 PM

I'm so pleased to hear that we made a hard situation a little bit easier. Your happiness with our service is one of our top priorities. I'm glad we were able to help you and get you back on the road with a safe car and that you'll keep coming back to see us. We look forward to seeing again soon!
Thanks
Shawn Miller (Service Manager)

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
CH
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Chris H.
Lehi, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great job
My service tech did a great job (I think his name was Tyler).
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/05/2019 10:25 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.
-Shawn Miller ( Service Manager )

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Payson, UT
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
Tyler was outstanding helping me get the car looked at and the brake lights fixed. The mechanics did an outstanding job and were fast
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/02/2019 12:59 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.
--Shawn Miller
Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
JM
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John M.
Orem, UT
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Grrat
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/02/2019 01:28 PM

John,
Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.
--Shawn Miller
Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
MZ
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Mark Z.
Midway, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly environment and timely
Friendly environment and timely service!!!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/02/2019 01:29 PM

Mark,
Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.
--Shawn Miller
Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
NW
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Nicole W.
Provo, UT
2018 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/23/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
They not only don't fix what they say they fixed but they create additional issues!
I got this second survey for Murdock Hyundai Service, I guess maybe because I had to take my car back more than once. Really, I'll just do this as an update to my previous review that I wrote titled, "Purchase your car from them but DO NOT service it there!" detailing every service I've had since I bought my car there nearly 10 months ago. Shawn the service manager responded to my previous review stating that he would get in touch with me and apologized for my experience but I haven't heard anything at all from him.

I also have since had my car looked at by Ken Garff Hyundai and they found that yes, my struts had been replaced during the service at Murdock but they didn't replace everything that the problem needed in order to solve it. They have ordered the new parts and hopefully this time they will be able to fix the problem that Murdock claimed they fixed.

And what a difference in service at Ken Garff! They actually DID wash my car for me and I didn't even have to sign anything stating that they washed it (like with Murdock, only to find that they didn't) They just washed it and they greeted me right away with a smile when I arrived and introduced me to the service agent that would help me and made sure I knew his name. He called me to follow up which was really nice. They also found that when Murdock had replaced the shocks they had pinched the tube or whatever it is that allowed my windshield wiper fluid to reach my windshield. Which explained why I didn't have a problem with my fluid before leaving it at Murdock and then suddenly did once I picked it up.

Ken Garff unpinched the tube and everything is working again. They also offered to get me a rental while they worked on my car which never happened at Murdock. Murdock said a rental was only possible under certain conditions and that they could get me an uber driver instead. (Ken Garff also advised that they could get me an uber driver which ever I preferred). In the end I don't know that I will even bring my car back to Murdock for my last prepaid oil change. I'd rather not risk anything else happening. It is upsetting that Murdock not only did the bare minimum to try and fix the problem with my new car but actually caused another problem that I had to take time out of my schedule to get fixed somewhere else.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/23/2019 06:45 PM

Nicole,

I am very sorry once again to hear about your experience. I did reach out to you about your previous request but I never heard back. I can assure you that our service team is top of the line, and your experiences have been quite out of the ordinary. I do appreciate the feedback and I will continue to look into the issues that you experienced. I apologize once again, and I hope we can figure out some way to make this right for you. 

Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
BC
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Betty C.
Provo, UT
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service this time
Good experience this visit
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/23/2019 06:53 PM

Hi Betty,
I'm so glad to hear that we were able to take better care of you this time around.  Thank you for your response to our survey and for choosing to get your vehicle serviced here with us.  I hope you have an excellent day!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
SA
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Stephanie A.
Provo, UT
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Easy
The service department makes so easy and convenient. Never pushy and always honest.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/18/2019 02:21 PM

Hey Stephanie. I thankyou for the time you took to rate us with 5 stars. Positive feedback is always appreciated.  We try our best . An look forward to seeing you again for ay serve needs. If your have any questions or concerns feel free to call our service department .

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
JG
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John G.
Orem, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
2017 Santa Fe Service
Bret is a great service advisor!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/16/2019 06:04 PM

Hi John,
We're so glad to hear that you had a good experience at Murdock Hyundai!  We look forward to helping you out with your vehicle in the future.
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
LN
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Lisa N.
Spanish Fork, UT
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Very friendly and quick
Got in very quick to get my car serviced. Everyone was very friendly
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/16/2019 04:55 PM

Lisa,
Thank you for choosing Murdock Hyundai to service your car!  We're glad that you had a enjoyable experience with us.  Hope you have a great day!
-Shawn Miller, Service Miller

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
PK
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Peggy K.
Orem, UT
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly
The service department is very friendly and professional!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/13/2019 06:06 PM

Peggy,

Thank you for your feedback! I'm glad to hear everything went well for you. We look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Cedar Hills, UT
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
We love Murdock Hyundai. The service dept is fantastic.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/09/2019 06:11 PM

Dear Guest,

I'm glad to hear of your recent experience with us! We really do have the best service team around. Our goal is to always give you service that keeps you smiling for days! We look forward to serving you again in the future.

Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
CN
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Cindy N.
Spanish Fork, UT
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Tyler had awesome customer service skills!
The employee that helped me was named Tyler. He did a great job!! He was very kind and checked in with me often to keep me informed on what was being done. I also saw him going above and beyond to help an elderly gentleman. I was very impressed with him and the way that he treated people. The only complaint that I have is that every time I come there I get told that my car is ready and just needing to go through the car wash and then it seems like it takes another 30-45 minutes for the car wash. I will start declining the car wash from now on.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 02/09/2019 05:45 PM

Cindy,

Thank you for your feedback! We sure do love Tyler here. I'm glad that he exceeded your expectations! I apologize for the long car wash wait. We do our best to get vehicles through as quickly as possible and sometimes it takes longer than expected. I do apologize for any inconvencience that may have caused you. We look forward to serving you again in the future!

Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
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