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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / TYLER B CHATTERTON
TC

TYLER B CHATTERTON

Assistant Service Manager
Murdock Hyundai Lindon
"Hard Working Family Man"
I always give 120% with work and my family. My goal is to be honest and true to my values and treat everyone as family.
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(154 reviews)
62

Reviews of TYLER B CHATTERTON

Verified Customer
Provo, UT
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
? smiley
Smile
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/17/2019 05:34 PM

Dear Guest,
Thanks for taking the time to respond to our survey!  We're glad to hear that you had a good experience at your last visit, but we look forward to doing an even better job for you, should you choose to return.  We greatly value your business and your feedback!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
American Fork, UT
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy customer!
Anxious to be helpful without being pushy! Tricky, but they did it!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/17/2019 05:38 PM

Dear Guest,
We appreciate you taking the time to fill out our survey!  We're so glad to hear that we were able to help out with your vehicle, and that Tyler took good care of you.  We hope to provide more five star service for you in the future!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
BR
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Brian R.
Pleasant Grove, UT
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
oil change
Great service in a timely manner.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/17/2019 05:42 PM

Hi Brian,
We're so happy to hear that we were able to provide quick and efficient service for you and your vehicle.  We hope to be able to help out again someday!  Have an excellent day!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
JD
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John D.
Nephi, UT
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
excellent service
service man very friendly, helpful, work completed well ahead of time
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/13/2019 06:43 PM

Hi John,
We so appreciate you taking the time to fill out our survey.  We're glad to hear that your visit was quick and satisfactory.  We look forward to helping out with your vehicle again!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
LR
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Lloyd R.
Manti, UT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Love my Hyundai Tucson
Love how friendly Murdock Hyundai is. They do an awesome job with customer service.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/07/2019 05:49 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Provo, UT
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
fine
Nothing bad. Nothing spectacular. The servicing was completed satisfactorily.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/07/2019 05:51 PM

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
DB
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Darren B.
Spanish Fork, UT
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Agent
Tyler was fantastic service agent at the Lindon dealership. Nice young man who went out of his way to keep me informed.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/05/2019 01:01 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
TG
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Tommy G.
Spanish Fork, UT
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Made a mistake, but made things right.
I got my oil changed on my brand new 19 Elantra. After the service was complete I went back to work. After I got off work I found my car was now leaking oil. I took it back the next day and they fixed it at no charge. My service advisor was great, and he was very professional about the situation, however I don’t think I can trust Murdock to service my vehicle after this incident
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/29/2019 06:10 PM

Hi Tommy, 
Thank you for taking the time to review our service department.  We so appreciate the five star review, but we're sorry that we made a mistake and lost your trust.  If you do decide to come back to Murdock in the future, we will do our best to take better care of your vehicle.  We so appreciate your business and your honest feedback.
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
DD
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Dana D.
Springville, UT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
awesome people/awesome staff/awesome car
The people are so attentive. Very comfortable waiting area, and of course the popcorn and free drinks are a bonus!! Very friendly staff. Awesome!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/29/2019 06:12 PM

Hi Dana,
Thanks for your five star response to our survey!  We're glad to hear that you had a comfortable and delicious visit to the dealership.  We look foward to providing more great service for you at your next visit!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Pleasant Grove, UT
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Trichele Hall
Facility was great. Staff was nice and informative. Wait periods are a little long.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/29/2019 01:20 PM

Dear Guest,

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
RE
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Ryan E.
Lehi, UT
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
The service department is the best
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/20/2019 03:31 PM

Hi Ryan,
Thanks for taking the time to respond to our survey!  We value your feedback and will do our best to earn a five star response next time you visit. We appreciate you and hope you have an excellent day!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Orem, UT
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Listened
The dealership listened to my complaints with my car, and then after diagnosing, listened to what I wanted done. They were also very attentive and followed up with me.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/08/2019 12:52 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
AM
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Anya M.
Eagle Mountain, UT
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great people
We have bought two cars from the Murdock family both times were great people to deal with
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/06/2019 10:55 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
AM
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Amanda M.
Riverton, UT
2014 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/24/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Problem not resolved
My car is still making the same noise, even though I've taken it in twice.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/25/2019 08:24 AM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid the troubles in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
MJ
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Marijane J.
Orem, UT
2007 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Time spent waiting.
I generally don't have any complaints regarding waiting, but this last time I waited over 2 and 1/2 hours to get my car serviced. Seems like a little long.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/24/2019 03:19 PM

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
MB
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Michael B.
Highland, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick friendly service
In and outin a short amount of time.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/21/2019 03:27 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
Verified Customer
Ephraim, UT
2018 Hyundai Ioniq Hybr
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil change
So so
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/19/2019 06:11 AM

Thanks for the review. We do our best each day to make every guest's visit a 5 Star experience. Hopefully, we can “up our game” the next time you are in to see us and we could earn a 5 Star review from you. We appreciate your business and value your trust in us.

--Shawn Miller

Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
RM
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Roger M.
Cedar Hills, UT
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people and service
Stacy was a great service technician.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/17/2019 06:46 PM

Hi Roger,
Thanks for the excellent response to our survey!  We're always glad to hear that you had a good visit with us.  We look forward to helping out again in the future!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
KB
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Kay B.
Orem, UT
2007 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
verified customer Verified Customer
Category: Service
Emissions
Thank you for caring enough to follow up!
Recommended
Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
LN
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Lynn N.
Lehi, UT
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and polite
acceptable..Had more done than I planned.... Seemed worth the wait..
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/17/2019 06:49 PM

Hi Lynn,
We appreciate you taking the time to fill our our survey!  Thank you for the feedback, and we hope it was ultimately worth the wait!  Have an excellent day!
-Shawn Miller, Service Manager

Employees worked with
TC
TYLER B CHATTERTON
Assistant Service Manager
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