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SureCritic / Hyundai Dealer / St. Charles Hyundai / TRAVIS J LONG
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TRAVIS J LONG

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(42 reviews)
58

Reviews of TRAVIS J LONG

MC
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Michael C.
Saint Peters, MO
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Our 4th car from you guys
When we need a 5 th you our our 1st stop
Thanks for all you do
Mike Clark
Recommended
Bob R. from St. Charles Hyundai responded on 12/10/2019 11:44 AM

Thanks for the great review ,your business is greatly appreciated.thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
TL
TRAVIS J LONG
DB
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Denise B.
Weldon Spring, MO
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Department
Chris Johnson went above what I anticipated. I haven't owned a new car in over 18 years and when I had issues with my remote, Blue Link set up my appt. for that Monday and this was Friday. Little did I know that Hyundai had to order my part and it would take a few days. I arrived at my appt and Chris informed me that I was on the schedule but they didnt know why nor did they have the part ordered. Chris was able to get me a rental car, assured me they would take car of my car and get it working and kept in contact with me several times to let me know what was going on. He was able to order and expedite the headset unit I needed that day. I couldn't be happier with the service department and I know my car is being taken care of. Thank you again Chris for all you did.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/25/2019 01:35 PM

Thank you for the feed back and nice comment! I sincerely appreciate your business. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
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TRAVIS J LONG
Verified Customer
Lake Saint Louis, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional Service
St Charles Hyundai is a great dealership. They are always helpful and very professional.
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
HP
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Howard P.
St. Louis, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good service
I has a good service it was quick and everyone was truthful and helpful.
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
JI
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James I.
Lake Saint Louis, MO
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/06/2022
Service Type: Repair
8
Category: Service
Response to my eval was prompt and well done. Showing care for the customer and good communications.
I appreciate St. Charles Hyundai and Kelly Sullivan to take the time to respond to my comments and show me that customer service is important to the dealership. Thank you for communicating. I realize this is a very difficult time with COVID affecting staffing.

Change my rating to 5 stars please.
KELLY S. from St. Charles Hyundai responded on 01/06/2022 12:58 PM

James,
Thank you for taking the time to talk to me today. I am so glad that Dennis is helping you with the radio situation.  As I mentioned on the phone, please feel free to reach out to me any time at 314-541-2285 if you have troubles reaching anyone or just need a direct contact. I'm happy to help in anyway.  Don't forget my hands are full with grandkids on Wednesdays, but I usually answer my phone most other days unless I'm out of cell service!  Happy New Year.
Kelly Sullivan

Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
Verified Customer
Saint Charles, MO
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fast
Fast
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
RB
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Richard B.
Saint Charles, MO
2005 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I have been a customer since 2005. I have always been treated well.
I only take my car to this dealership. I firmly believe their having the service history is like a doctor having a patients history. They even make notes of what to keep their eye on for future visits. I am pleased that if I ask, they will hand me back a vacuumed and washed car. Classy service.
Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
JS
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Jessica S.
O'Fallon, MO
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/25/2021
Service Type: Repair
Category: Service
JOSHUA H. from St. Charles Hyundai responded on 03/26/2021 07:39 AM

Thank you so much for the time on the phone today.  Glad we can get this problem resolved for you.  If you need anything at all please give me a call.  I apologize again for the parts delay and the fact that we had no rental.  I appreciate you taking the time to fill out the survey again with a 5 star and I will do everything I can to help you.

thank you,
Brad Dean
Service Advisor 
(636)278-9149

Employees worked with
BD
BRAD DEAN
TL
TRAVIS J LONG
CC
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Christopher C.
Saint Peters, MO
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/20/2021
Service Type: Repair
Category: Service
JOSHUA H. from St. Charles Hyundai responded on 03/22/2021 02:29 PM

Thank you for you time today.  We will be working on figuring out a solution to your seat problem.  I appreciate the nice things you had to say about our dealership and we look forward to your future business.

thanks,
Josh Higginbotham
Service Manager
(636)244-5147

Employees worked with
CL
CHRISTOPHER LIPE
TL
TRAVIS J LONG
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