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SureCritic / Hyundai Dealer / Puente Hills Hyundai / TINO LOZANO
TL

TINO LOZANO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73

Reviews of TINO LOZANO

Verified Customer
Ontario, CA
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Took forever to do oil change
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/25/2019 12:07 PM

 

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
TL
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Tomas L.
Hacienda Heights, CA
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/24/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Good.
Overall satisfied with service and staff.
Recommended
Employees worked with
TL
TINO LOZANO
KN
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Kendall N.
Whittier, CA
2016 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change for Rip Van Winkle
I was willing and ready to pay for services but offered a "free" oil change for bringing my vehicle in for the 1st time to Puente Hills Hyundai. Once my car was checked in, the tech found a grocery list of items that needed service (only 55,000 miles) that were way overpriced. Then it took 3 hours to get my oil changed. A little excessive I'd say.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/10/2019 08:38 AM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JT
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Joseph T.
Chino Hills, CA
2016 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/06/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Adequate
I like the dealership but not impressed by some of the staff
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/11/2018 04:15 PM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Pomona, CA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
verified customer Verified Customer
Category: Service
Good customer service by Tino
Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progress. Definitely recommend you ask for him when visitng this service dept.
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/04/2018
Service Type: Repair
Category: Service
Good customer service by Tino
Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progres. Definitely recommend you ask for him when visitng this service dept.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/05/2018 08:26 AM

    It’s unfortunate the service did not meet your expectations.  But I am glad to hear that at least Tino did a good job. Please call us if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 11/14/2018 03:59 PM

Thank you for the re scoring. Tino appreciate you, too.^^
We will make sure to take care of you better next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JM
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Jeffrey M.
Pomona, CA
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/16/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Work
The work that they do is excellent.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/17/2018 08:50 AM

I am soory to hear that.  Sounds like we did not explained good enough for you to understand.  Factory warranty does not have deductibles but most of extended warranty does.  It should be on your contract.  We will print out and give you a copy next time you come.  Thank you for taking your time and fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
avatar
ROBERT BINKLEY
RS
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Roderick S.
West Covina, CA
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2019
verified customer Verified Customer
Category: Service
rude manager
The manager apologized for the incident described previously and has promised to restore some of the benefits that had been promised to me when I initially bought my vehicle.He also threw in a bonus for goodwill.I hope everything will be fine from now on although I have some doubts based on previous experience.I'm giving a qualified 5 star rating for now.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/30/2019
Service Type: Repair
Category: Service
rude manager
Took my car so they can replace engine for burning too much oil.Picked it up and check engine light was on and passenger rear view mirror was scraped.I was told I was a liar for daring to report the scrape,but finally ,the manager agreed to fix it by painting it over.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/30/2019 02:03 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DA
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Dukgi A.
Brea, CA
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/28/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil change was done causing the oil leak. Can anyone do better than this?
They suggested to do throttle body service for my Sonata with 23K miles.
What kind of engine Hyundai make if that is the job has to be done.

That service includes a free oil change and after having the service done, I found the oil leak is happening from the bottom of the engine.

What a great service it ts!
Not Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
Upland, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
verified customer Verified Customer
Category: Service
Good service
They make it comfortable while you wait.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/18/2019
Service Type: Repair
Category: Service
usually have good service
I was let down by the rude response when I was just going to ask an estimated time of completion
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 04:23 PM

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 04:24 PM

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
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