Business Solutions

FL
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TINO LOZANO

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73
Send a Message to TINO

Verified Customer
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
The experience was great got to the facility was greeted by service tech he checked my car and was done in a jiffy. I sat down with an agent he explained and showed me what services was needed. I elected to do one of the other services along with the oil change I came in for. I really like the service that I received.
Employees worked with

TH
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Thomas H.
Menifee, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
PH Hyundai is the best
We moved from Rowland Heights to Menifee, over 1 hour away. The service at PH Hyundai is so good we make the time to travel to PH to service our Santa Fe.
Employees worked with

EO
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Emilio O.
Hacienda Heights, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Phone need to check
Re - verify what was written phone number in the work order. Sometimes phone in the work order is more accurate than the phone when it was buy.
SEAN K., Service Director from Puente Hills Hyundai responded on 01/19/2022

Dear customer,
  Thank you for filling out the survey.  Saturday is always busy and chaotic.....We apologize for the inconvenience . We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

Verified Customer
West Covina, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Not bad
Pricey when it comes to turbo vehicle but you gotta pay to keep your car running at top shape.
Prices for parts are good, but overall labor prices need to be dropped or bundled together.
Also, why does one have to pay a whole hour of labor ($170) to change a head light bulb? They build the veloster vehicle to where one cannot change it on their own. You literally need to remove the bumper to do that. This should not cost $170 to do.
SEAN K., Service Director from Puente Hills Hyundai responded on 01/13/2022

Dear customer,
  Thank you so much for the review. And I apologize for the inconvenience sales created....well, some of them we contributed too, it looks like..... Hopefully, after the re modeling, we have more and higher quality of amenities available to our customers.
   However, I just want to let you know that this review is solely about your service experience. I can see some of your frustration was with sales and they have their own version of review.... If you give us opportunity, the service department will make up the frustration you had with Sales. I will ask Tino to follow up.
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

VB
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Vince B.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Prompt and courteous
I have been a customer for about 12 years. I have never had an issue with the service department. Everyone at Puente Hills Hyundai are friendly and helpful. Nice lounge area, too!
Employees worked with

DS
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Daniel S.
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service.
Great service here at PH Hyundai. Make your appointment online, it’s easy to do. Your car will be taken on time and returned asap. Never an issue here.
Employees worked with

CS
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Carol S.
Chino Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fast, Friendly and Professional
My vehicle left me stranded.
Mr. Tino Lozano from Puente Hills Hyundai responded quickly.
My vehicle was in good hands.
GREAT JOB TINO!!!
Employees worked with

Verified Customer
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
In and out
I was in and out the same day with an appointment. The service department made sure I could use a payment plan and helped me for almost an hour to set it up. I got a call promptly when my car service was finished and now my car is running better.
Employees worked with

Verified Customer
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
11K Mile Service
Service team is very courteous and friendly, most respectful of seniors. Service was thoroughly explained, never felt pressured to pay for anything that wasn’t needed. In fact, when I had questions about additional services, I was advised that the feature I mentioned should be done at a later time. Thank you for your kind consideration!
SEAN K., Service Director from Puente Hills Hyundai responded on 09/28/2021

Thank you for the 5 stars.
Your kind words are much appreciated.
We love positive feedback from our customers.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

JK
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Jesse K.
Chino Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Jesse
Good service. Very satisfied
Courteous employees
Employees worked with

Verified Customer
Whittier, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Usual maintenance visit
Friendly service.
SEAN K., Service Director from Puente Hills Hyundai responded on 08/12/2021

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

WB
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William B.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Puente Hills service
Great service all around!
Recommended
Employees worked with

Verified Customer
El Monte, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service experience
Service advisor was outstanding and he helped me with all my service needs, I gave him a 5 stars. I was just disappointed to see no better sign in service still after years of suggestions. When I was there, there were 3 people there and more came after me and I had to track for myself that I am #4 in line. I didn’t really wanted to stay in the crowd but was afraid I would loose my turn. This issue can be simply solved if there is a sign in sheet inside and service rep can called out who is next based on sign in sheet. This is the main reason I didn’t give overall a 5 stars rating.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/30/2021

Thank you for taking the time to fill out our survey.
We also appreciate 5 stars.  Sign in sheet is good idea.  I will look into it.  Thank you.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 06/30/2021

Now we have sign in sheet in place.  Your opinion matters!!  Thank you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

LR
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Lisa R.
South Gate, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
ORGANIZED FRIENDLY STAFF
VERY FAST SERVICE...
Recommended
Employees worked with

JL
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Jaeheun L.
Los Angeles, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customer Verified Customer
Category: Service
Great Service
Great Service
Recommended

JL
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Jaeheun L.
Los Angeles, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customer Verified Customer
Category: Service
Great Service
Great Service
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2021
Service Type: Maintenance
Category: Service
Great Service
Great Service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/08/2021

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

KB
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Kelly B.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service people are fantastic! I'm always treated with dignity and kindness.
Overall my experiences at PHH have been good.
Not Recommended
Employees worked with

LR
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Lisa R.
South Gate, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
FAST SERVICE
Very Professional
Great Customer service
Clean facitity
Recommended
Employees worked with

PD
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Pamela D.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service!!
Every time we go in it is very professional service, and friendly!!
Recommended
Employees worked with

SH
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Suck H.
Cerritos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
excellent
excellent
Recommended
Employees worked with
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