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SureCritic / Hyundai Dealer / Puente Hills Hyundai / TINO LOZANO
TL

TINO LOZANO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73

Reviews of TINO LOZANO

MG
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Minjun G.
Hacienda Heights, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Nice service. Patient. Fast.
I like the rest lobby.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/30/2018 07:57 AM

Thank you for the 5 star review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
ER
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Edwin R.
South Gate, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Excellent customer service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/25/2018 12:04 PM

Thank you for the great review.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JM
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Jeffrey M.
Pomona, CA
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Work
The work that they do is excellent.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/17/2018 08:50 AM

I am soory to hear that.  Sounds like we did not explained good enough for you to understand.  Factory warranty does not have deductibles but most of extended warranty does.  It should be on your contract.  We will print out and give you a copy next time you come.  Thank you for taking your time and fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
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ROBERT BINKLEY
RW
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Richard W.
Diamond Bar, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The young man that took care of me was excellent. my wife is in the hospital and I was in a hurry to get to her as soon as possible and they got me in and out of there very quickly. Thank you
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/12/2018 02:10 PM

I am sorry to hear about your wife.  I hope she is OK now.  Thank you for the 5 star review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
DG
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Diane G.
West Covina, CA
2013 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent visit
Clean facility, pleasant staff but wish service appointment was timely. Do a better and quicker job cleaning car or eliminate that service. Time and great service is critical for me since we pay dealer rates.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/10/2018 11:56 AM

I am sorry to hear that you were not pleased with our service time.  We will continue to try to make improvement on that.  And yes.  We still have loyalty points.  You automatically earn points every service you purchased here.  You don't have to do anything.  I will remind Tino to make sure to go over the recommendations before release the car.  And I have to say thank you for the generous 4 star review.  We will make sure to earn 5 stars on your next visit.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
JP
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John P.
Diamond Bar, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
fast, friendly
Whenever I visit Puente Hills Hyundai, I feel trust from sale to service.
Every employee work hard for customer. Thank you Hyundai!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/11/2018 10:05 AM

Thank you for the 5 star review.
Your kind words are much appreciated.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DB
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David B.
West Covina, CA
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks
Thanks
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Gardena, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
good job
Good service good manner.
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
WS
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Wesley S.
Placentia, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
I really appreciate the level of effort that went into servicing my car.
Recommended
Employees worked with
TL
TINO LOZANO
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