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SureCritic / Hyundai Dealer / Puente Hills Hyundai / TINO LOZANO
TL

TINO LOZANO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73

Reviews of TINO LOZANO

JL
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Jaeheun L.
Los Angeles, CA
2011 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customerVerified Customer
Category: Service
Great Service
Great Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2021
Service Type: Maintenance
Category: Service
Great Service
Great Service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/08/2021 03:37 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
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ROBERT BINKLEY
VC
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Victoria C.
Hacienda Heights, CA
2018 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/15/2020
verified customerVerified Customer
Category: Service
Dealership was very clean
I only had one complaint, and that was the waiting time to check my battery (3 hours), but I was told that when you go in for service, they check everything, so this makes me feel better.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/15/2020
Service Type: Repair
Category: Service
Very Clean
Nice clean dealership. Courtesy with customers.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/15/2020 11:50 AM

Thank you for filling out the review.  We also appreciate you to agree to re score.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
RS
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Roderick S.
West Covina, CA
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2019
verified customerVerified Customer
Category: Service
rude manager
The manager apologized for the incident described previously and has promised to restore some of the benefits that had been promised to me when I initially bought my vehicle.He also threw in a bonus for goodwill.I hope everything will be fine from now on although I have some doubts based on previous experience.I'm giving a qualified 5 star rating for now.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/30/2019
Service Type: Repair
Category: Service
rude manager
Took my car so they can replace engine for burning too much oil.Picked it up and check engine light was on and passenger rear view mirror was scraped.I was told I was a liar for daring to report the scrape,but finally ,the manager agreed to fix it by painting it over.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/30/2019 02:03 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Hacienda Heights, CA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2019
verified customerVerified Customer
Category: Service
Service dept.
Your questions were regarding the dealership NOT just the Service dept.
I am happy with my service advisor, Tino
Lozano. THE SERVICE DEPT IS VERY
RESPONSIVE.
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/01/2019
Service Type: Maintenance
Category: Service
The service people are very helpful.
When I bought the car I was supposed to have bluelink. Free for 1 year ,but it was never connected to it. I went back and they did give me 5 months. I found that the salesman was very nice, but the closers were inpatient and very pushy. And I didnt expect to have problems so soon!
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/02/2019 08:22 AM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for agreeing to re score.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:40 PM

Thank you for feeling out the survey, again.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Upland, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
verified customerVerified Customer
Category: Service
Good service
They make it comfortable while you wait.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/18/2019
Service Type: Repair
Category: Service
usually have good service
I was let down by the rude response when I was just going to ask an estimated time of completion
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 04:23 PM

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 04:24 PM

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Pomona, CA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
verified customerVerified Customer
Category: Service
Good customer service by Tino
Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progress. Definitely recommend you ask for him when visitng this service dept.
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/04/2018
Service Type: Repair
Category: Service
Good customer service by Tino
Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progres. Definitely recommend you ask for him when visitng this service dept.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/05/2018 08:26 AM

    It’s unfortunate the service did not meet your expectations.  But I am glad to hear that at least Tino did a good job. Please call us if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 11/14/2018 03:59 PM

Thank you for the re scoring. Tino appreciate you, too.^^
We will make sure to take care of you better next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
La Puente, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
The experience was great got to the facility was greeted by service tech he checked my car and was done in a jiffy. I sat down with an agent he explained and showed me what services was needed. I elected to do one of the other services along with the oil change I came in for. I really like the service that I received.
Employees worked with
TL
TINO LOZANO
TH
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Thomas H.
Menifee, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
PH Hyundai is the best
We moved from Rowland Heights to Menifee, over 1 hour away. The service at PH Hyundai is so good we make the time to travel to PH to service our Santa Fe.
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
EO
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Emilio O.
Hacienda Heights, CA
2021 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Phone need to check
Re - verify what was written phone number in the work order. Sometimes phone in the work order is more accurate than the phone when it was buy.
SEAN K., Service Director from Puente Hills Hyundai responded on 01/19/2022 01:50 PM

Dear customer,
  Thank you for filling out the survey.  Saturday is always busy and chaotic.....We apologize for the inconvenience . We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
West Covina, CA
2015 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Not bad
Pricey when it comes to turbo vehicle but you gotta pay to keep your car running at top shape.
Prices for parts are good, but overall labor prices need to be dropped or bundled together.
Also, why does one have to pay a whole hour of labor ($170) to change a head light bulb? They build the veloster vehicle to where one cannot change it on their own. You literally need to remove the bumper to do that. This should not cost $170 to do.
SEAN K., Service Director from Puente Hills Hyundai responded on 01/13/2022 03:37 PM

Dear customer,
  Thank you so much for the review. And I apologize for the inconvenience sales created....well, some of them we contributed too, it looks like..... Hopefully, after the re modeling, we have more and higher quality of amenities available to our customers.
   However, I just want to let you know that this review is solely about your service experience. I can see some of your frustration was with sales and they have their own version of review.... If you give us opportunity, the service department will make up the frustration you had with Sales. I will ask Tino to follow up.
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
VB
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Vince B.
West Covina, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Prompt and courteous
I have been a customer for about 12 years. I have never had an issue with the service department. Everyone at Puente Hills Hyundai are friendly and helpful. Nice lounge area, too!
Employees worked with
TL
TINO LOZANO
DS
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Daniel S.
La Puente, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service.
Great service here at PH Hyundai. Make your appointment online, it’s easy to do. Your car will be taken on time and returned asap. Never an issue here.
Employees worked with
TL
TINO LOZANO
CS
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Carol S.
Chino Hills, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Fast, Friendly and Professional
My vehicle left me stranded.
Mr. Tino Lozano from Puente Hills Hyundai responded quickly.
My vehicle was in good hands.
GREAT JOB TINO!!!
Employees worked with
TL
TINO LOZANO
Verified Customer
Whittier, CA
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
In and out
I was in and out the same day with an appointment. The service department made sure I could use a payment plan and helped me for almost an hour to set it up. I got a call promptly when my car service was finished and now my car is running better.
Employees worked with
TL
TINO LOZANO
Verified Customer
Whittier, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
11K Mile Service
Service team is very courteous and friendly, most respectful of seniors. Service was thoroughly explained, never felt pressured to pay for anything that wasn’t needed. In fact, when I had questions about additional services, I was advised that the feature I mentioned should be done at a later time. Thank you for your kind consideration!
SEAN K., Service Director from Puente Hills Hyundai responded on 09/28/2021 12:34 PM

Thank you for the 5 stars.
Your kind words are much appreciated.
We love positive feedback from our customers.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JK
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Jesse K.
Chino Hills, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Jesse
Good service. Very satisfied
Courteous employees
Employees worked with
TL
TINO LOZANO
Verified Customer
Whittier, CA
2020 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Usual maintenance visit
Friendly service.
SEAN K., Service Director from Puente Hills Hyundai responded on 08/12/2021 03:14 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
WB
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William B.
Whittier, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Puente Hills service
Great service all around!
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
El Monte, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service experience
Service advisor was outstanding and he helped me with all my service needs, I gave him a 5 stars. I was just disappointed to see no better sign in service still after years of suggestions. When I was there, there were 3 people there and more came after me and I had to track for myself that I am #4 in line. I didn’t really wanted to stay in the crowd but was afraid I would loose my turn. This issue can be simply solved if there is a sign in sheet inside and service rep can called out who is next based on sign in sheet. This is the main reason I didn’t give overall a 5 stars rating.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/30/2021 02:40 PM

Thank you for taking the time to fill out our survey.
We also appreciate 5 stars.  Sign in sheet is good idea.  I will look into it.  Thank you.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 06/30/2021 03:56 PM

Now we have sign in sheet in place.  Your opinion matters!!  Thank you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
LR
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Lisa R.
South Gate, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
ORGANIZED FRIENDLY STAFF
VERY FAST SERVICE...
Recommended
Employees worked with
TL
TINO LOZANO
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