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SureCritic / Hyundai Dealer / Puente Hills Hyundai / TINO LOZANO
TL

TINO LOZANO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(223 reviews)
73

Reviews of TINO LOZANO

CZ
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Christina Z.
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Tino was very helpful and informative during my visit. The parts department needs some improvement, but overall I was very satisfied with my visit.
Recommended
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
WE
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William E.
West Covina, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service and value
Reasonable price for oil change...
Made recall software update during visit..
Customer service excellent..
Recommended
Employees worked with
TL
TINO LOZANO
KE
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Kristine E.
Whittier, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great business
I always have someone help me and are very nice. They always inform me what needs to get done and take good care of me?
Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
CS
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Carol S.
Chino Hills, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
PROFESSIONAL SERVICES WITH GREAT COMMUNICATION.
TINO LOZANO IS OUTSTANDING.
Recommended
Employees worked with
TL
TINO LOZANO
NP
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Nikki P.
Glendora, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
I bought my new Kona here in November and have been back twice for an oil change and to replace a tire after running over a file. Great/quick service! Super friendly staff and very helpful!
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
West Covina, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
The customer service makes this business a great place to service my vehicle.
Recommended
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
JO
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Jazmin O.
La Puente, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Highly recommend this dealer
Recommended
Employees worked with
TL
TINO LOZANO
BB
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Billy B.
West Covina, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Organized
Excellent service
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
Rowland Heights, CA
2020 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Visit
Tino helped me during my visit. It was a fast and easy visit. Thank you
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/01/2020 03:12 PM

Your feedback is very valuable to our dealership.

Thank you for the 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
Azusa, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service
Service was great and the advisor I engaged with went above and beyond. Thank you to the advisors and service workers that continue to work and provide service to customers during this pandemic. You are appreciated.
Recommended
Employees worked with
TL
TINO LOZANO
BL
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Benjamin L.
West Covina, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great place
1 concern, I talked to the customer service rep. and told him that when I come to a full stop my Santa Fe is suppose to turn off to save gas, but when I come to a stop the button automatically turns on and the engine does not turn off. When my service was done he said all was taken care of. When I left the same thing was happening.
Recommended
Employees worked with
TL
TINO LOZANO
IV
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Irene V.
El Monte, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
The People
Every person at this dealership is fantastic, especially Tino.
Recommended
Employees worked with
TL
TINO LOZANO
SK
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Sahar K.
West Covina, CA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
This was my second time visiting and I had a really good experience as I did the first time. The staff is very friendly and they provide a great customer service. Highly recommended.
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
West Covina, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Told what service is being done
The staffs will always tell me what needs to be fixed and why these parts need to be fixed.
Recommended
Employees worked with
TL
TINO LOZANO
KP
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Kathleen P.
Coto De Caza, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very Pleased
I was done much quicker than anticipated.
Recommended
Employees worked with
TL
TINO LOZANO
CA
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Coral A.
Los Angeles, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service!!!
I have dealt with Jarver and Tino. Always a pleasure to be assisted by them 2. Sales man Gus. Very polite!!! I would recommend Gus for buying or leasing a car. Great service!!! Getting my car service. They have a waiting room . Offer coffee, Danish or popcorn free. Or they have soda and snack machines.
Recommended
Employees worked with
TL
TINO LOZANO
Verified Customer
Los Angeles, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good work
Got the vivar back in faster time than expected, pleasant surprise to a busy day.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/13/2020 10:39 AM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars!!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
AC
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Angel C.
Chino, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excelente customer service and mechanical service too
Outstanding
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/11/2020 11:43 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^      

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
NM
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Nina M.
Pomona, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I always get a full and complete explanation
I always get a full and complete explanation of the work that needs to be done on my car. If it's something that can wait until my next service, I have time to save and prepare for things in advance.

Everyone is always very nice and helpful!
Thank you!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/11/2020 11:44 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
Verified Customer
La Habra, CA
2018 Hyundai Ioniq Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Appreciate getting my car serviced in a timely manner
I went in for regular maintenance service on my Hyundai Ioniq PHEV. Tino reviewed my records and provided guidance on when I should take my car in for its oil change. Since it was a relatively light day, Tino committed to getting my car completed within an hour, hour and a half. That was key for me! My car was also washed!

Thank you!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/11/2020 11:49 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. It is pleasant and easy to read. We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
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