TJ

Tyler Jorgensen

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1051 reviews)
73

TP
gravatar
THOMAS P.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2021
verified customerVerified Customer
Category: Service
Scheduling troubles
Extremely difficult getting an appointment for a simple oil change made me feel that because our warranty provides free oil changes we are given the lowest of priority. We actually decided to go in person and plead with staff for service as we were about to make a 3000 mile trip. Asked for the manager who just happened to be present and he squeezed us in in in 10 days. We started seeking an appt 6 weeks prior to departure and was turned down by service personnel.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:22 PM

Thomas, we want to apologize for the difficulty with scheduling. Like many businesses, we are needing to hire additional personnel and finding it much more challenging than normal to find qualified applicants. We are working very hard to hire additional technicians and hope to be back up to normal capacity sooner rather than later. We appreciate your patience and apologize again. Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/03/2021
verified customerVerified Customer
Category: Service
Hyw. 95 is a ZOO driving too store
June 4th in for 60,000 mile service, car did not run smoothly after . Called spoke with Joe & Cole, injection cleaner added to fuel tank , they both said drive it. 3-4 fillies later car still not running correctly
June 25th spoke with Cole , he said bring car in something not right also engine light on
They found broken spark plug, car runs like a champ now
Cole is a very busy guy, hard to get on the phone. But he done me right
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2021 09:31 AM

Anonymous, thank you for the good review! We're so sorry that it took two visits to get your vehicle running properly but we're glad that we were able to take care of it in the end! We'll make sure to pass along your kind words to Cole! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TV
gravatar
THOMAS V.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2021
verified customerVerified Customer
Category: Service
Efficient and professional.
The service personnel were courteous, efficient, and professional.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:25 PM

Thomas, thank you for the kind review! Courteous, efficient and professional are all things that we strive for on a daily basis! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

TW
gravatar
TERRY W.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2021
verified customerVerified Customer
Category: Service
Fiesta Service
The individuals in the service area were helpful, gave me an estimated time line and reviewed my service check point with me. Job well done.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/04/2021 03:14 PM

Terry, thank you for the kind review! We're so glad that you had a good experience with our service team and your Fiesta was back on the road quickly and safely! We're so grateful that you chose Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

KA
gravatar
KELLY A.
Bonners Ferry, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2021
verified customerVerified Customer
Category: Service
Good service
I was there for an oil change.. everything went just fine.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 02:40 PM

Kelly, thank you for the good review! We're so glad that your oil change went smoothly! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2021
verified customerVerified Customer
Category: Service
Always take good care of me
Always friendly and helpful.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/01/2021 02:31 PM

Anonymous, thank you for the good review! We're so glad that you found our team to be friendly and helpful! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JE
gravatar
JOHN E.
Post Falls, ID
Ford F250
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2021
verified customerVerified Customer
Category: Service
Oil Change
My wife and I brought our New F-250 Lariat in to have our oil changed, tires rotated and the DEF topped off. When we got our truck back we noticed that when the tech poured in the DEF it ran down the side of the truck and looked like it almost crystallized onto the paint. We felt the tech should have wiped it off. Other than that the service was great.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/18/2021 03:52 PM

John, thank you for the kind review. Thank you for letting us know about your DEF issue. We can't fix anything that we don't know is wrong, and we will be sure to have a discussion with our team regarding this. Thank you for your understanding. We look forward to serving you again in the future!

Employees worked with

DR
gravatar
DARLENE R.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2021
verified customerVerified Customer
Category: Service
Good Service
They were right on it, when I arrived. Waiting time was great,
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2021 03:23 PM

Darlene, thank you for the good review! We're so glad that your service was prompt and your wait as expected! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2021
verified customerVerified Customer
Category: Service
Oil change
Great customer service, cheapest price Oil Change
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2021 03:02 PM

Anonymous, thank you for the great review! We're so glad that you enjoyed spending some time with our service team and we're very proud of our oil changes! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JE
gravatar
JIM E.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2020
verified customerVerified Customer
Category: Service
Friendly staff
We spoke with Curley he is always very helpful
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/09/2020 01:33 PM

Jim, thank you for the great review! We're so glad that you enjoyed spending some time with our staff. We'll pass along your kind words to Curly! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/25/2020
verified customerVerified Customer
Category: Service
Convenience. My car loves to visit its birthplace.
First visit in several months. Friendly staff. Clean areas. Finished on time. But nobody tried to sell me a new car!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/25/2020 02:17 PM

Anonymous, welcome back! We're glad that we were able to take care of you in a friendly and fast way! Whenever you would like to get into a new vehicle, let us know and we'll be happy to help! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

AT
gravatar
ASHLEE T.
Coeur D'Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2020
verified customerVerified Customer
Category: Service
Good service as always
.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/12/2020 11:20 AM

Ashlee, thank you for the good review! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MW
gravatar
MICHAEL W.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/05/2020
verified customerVerified Customer
Category: Service
scheduled service
Good Service as always
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/12/2020 11:08 AM

Michael, thank you for the good review! We're so glad that your scheduled service went according to plan! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JB
gravatar
JOHN B.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2020
verified customerVerified Customer
Category: Service
Customer service/ knowledge
First, I’d like to say I would have given 5 stars but my name is not John, my husband’s name is. I called and made the appointment. I bought my car and paid for it myself, so it really bothers me that his name is on my account . And it’s my email! This always seems to happen to me and it very irritating. So can you please fix this for me.
Other than that, couldn’t ask for better customer service and Tyler was great and he was very professional, knowledgeable and helpful. Thank you for your service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/27/2020 04:39 PM

Thank you for the excellent review! Also, thank you for bringing up the name issue so that we can fix it! The vehicle should now show exclusively in your name in our records! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

BB
gravatar
BRUCE B.
Coeur D'Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/03/2020
verified customerVerified Customer
Category: Service
oil change
No issues, but did not receive car wash coupon, unless you no longer give them!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/09/2020 03:35 PM

Bruce, thank you for the heads up! We do still give out the car wash coupons and we're going to look into it to see why you didn't receive one. We'd be more than happy to get one out in the mail to you. Just reply to this email and let me know your address and if you'd prefer Squeaky's, Hippo, or Mister Carwash! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DP
gravatar
DEBORAH P.
Medical Lake, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2020
verified customerVerified Customer
Category: Service
A little disappointed
Customer service was not as good as it had been on my last visits.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/22/2020 02:05 PM

Deborah, we are so sorry to hear that your last visit wasn't up to par. We would like to know what happened and where we fell short of past experiences. If you have a moment, please reply to this email or if you can call us at (208) 664-9211 and ask for Ed or Kevyn (Our Service Management Team), we want to make sure your next visit is back up to where it should be! Thank you so much, Haley Baggins, Director of Culture, Training and Development.

Employees worked with

LG
gravatar
LOUIE G.
Rathdrum, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2020
verified customerVerified Customer
Category: Service
.
.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/14/2020 02:35 PM

Louie, thank you for the 4 star review! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SM
gravatar
SHERI M.
Saint Maries, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/10/2020
verified customerVerified Customer
Category: Service
Very friendly
Was greeted right away and went to wait. Nice place with friendly service. Was very busy, but they were done in a timely manner.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/10/2020 03:18 PM

Sheri, thank you for the great review! We're so glad that you were greeted and taken care of in a timely manner! It was our pleasure to serve you! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!

Employees worked with

SS
gravatar
STEPHEN S.
Athol, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/05/2020
verified customerVerified Customer
Category: Service
friendly, knowledgable
good timely service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/08/2020 02:47 PM

Stephen, thank you for the good review! We're so glad that enjoyed our friendly and knowledgeable staff and received good, timely service! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Employees worked with

MV
gravatar
MARTHA V.
Hayden, ID
MERC SABL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2020
verified customerVerified Customer
Category: Service
4 new tires ++
It took way too long... six hours with 2 rims
Recommended
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.