Name: Tyler Jorgensen
Rating: 4.8

Reviews of Tyler Jorgensen

SCOTT K.

Rathdrum, ID

Ford F-150

10/16/2018

Verified Customer

Category: Service

Good service

You raised the oil change prices by $10. Not good for senior citizens.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/16/2018 09:52 AM

Hello Scott, Thank you so much for taking the time to rate our dealership! I see here that you paid the same price for your oil change as last time. If you would not mind giving me a call so we can get this resolved. We appreciate you choosing Mike White Ford and thank you again for your time.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Tyler Jorgensen

Verified Customer

Hayden, ID

Ford Focus

10/11/2018

Verified Customer

Category: Service

norton motorcycles

norton motorcycles started winning the biggest bike races in the 1920's they dominated the thirties, forties, fifties sixties and a good chunk of the seventies. consequently, it will still take years to match and brake this record. so it was once written in the press that their winning streak had a "monotonous consistency." well..... mike white ford also has a monotonous consistency of great service. i have had a chance to judge them, i have had two new cars in for the two free services each they come with and they were top notch all four times!!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/12/2018 02:39 PM

Thank you so much for this glowing review! We are very proud that we have proved you with such top notch service! We apperciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Tyler Jorgensen

CURTISS E.

Coeur D Alene, ID

Ford Focus

10/10/2018

Verified Customer

Category: Service

Quick change to winter tires

They work well with me to make this a positive experience. They helped unload my tires and when I returned moved my vehicle in service bay. They asked if I needed anything and got right to work. It took les time than scheduled and I was on my way.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/10/2018 03:13 PM

Hello Curtiss, Thank you very much for taking the time to give us such a wonderful review. Winter is coming and we are glad we could make that process painless and easy! We strive for excellent customer service and want your next one to be better than the last! We appreciate you choosing Mike White Ford and look forward to seeing you here again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Tyler Jorgensen

Verified Customer

Hayden, ID

Ford F-250

09/18/2018

Verified Customer

Category: Service

Tech are very thorough

Very good experience

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/18/2018 10:51 AM

Hello, thank you so much for taking the time to review our dealership! We are very happy that you had a good experience. We appreciate you choosing Mike White Ford and if you need anything please give us a call at 208-664-9211.

Employees worked with

Tyler Jorgensen

SCOTT H.

Liberty Lake, WA

Ford Fusion

09/17/2018

Verified Customer

Category: Service

First time I've ever had my expectations exceeded by a dealership service center.

Oil change, tire rotation, and steering wheel recall addressed in one hour!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/18/2018 10:57 AM

Hello Scott, thank you so much for this glowing review! We appreciate you choosing Mike White Ford and can not wait to help you again!

Employees worked with

Tyler Jorgensen

TIA B.

Post Falls, ID

Ford Edge

09/15/2018

Verified Customer

Category: Service

Awesome service

From the time i pulled my car into service i was taken care of with very professional and most of all friendly personnel.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/18/2018 09:21 AM

Hello Tia, thank you so much for taking the time to rate our dealership! We are so glad that you had a wonderful time here and we can not wait to service you again. We appreciate you choosing Mike White Ford of Coeur d` Alene and hope you have a fantastic day.

Employees worked with

Tyler Jorgensen

DUSTIN R.

Sagle, ID

Ford Super Duty F-250 SRW

09/10/2018

Verified Customer

Category: Service

Recent service

The service is outstanding! Only complaint I would have is that at my last service here, I was told that my first 3 oil changes were free in the first year and a half or 15k miles. Apparently it is only a year so I missed it by 3 months with only 10k on the pickup.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/12/2018 04:47 PM

Thank you so much for giving us a 5 star rating Dustin! We really appreciate you being so honset with us. I would like to hear more about who you spoke with about the oil change. If you can please give me a call I would like to see what I can do for you. 208-667-3510 Mallory G.

Employees worked with

Tyler Jorgensen

KRISTIN D.

Kellogg, ID

Lincoln MKZ

09/09/2018

Verified Customer

Category: Service

Took Time To Do It Right

Thanks for the regular maintenance. I appreciate you taking your time to do it right.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/12/2018 04:52 PM

We appreciate you Kristin, for taking the time to write such a glowing review. Thank you for choosing Mike White Ford! I hope you have an amazing day and if you have any question please feel free to call. 208-664-9211 Mallory G.

Employees worked with

Tyler Jorgensen

BRAD S.

Hayden, ID

Ford Explorer

09/08/2018

Verified Customer

Category: Service

Great Service

Great service and a friendly staff!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/15/2018 04:38 PM

Thank you for giving us such a wonderful review Brad! Our team thinks you are pretty great as well! We appreciate you choosing Mike White Ford and can not wait to serve you again.

Employees worked with

Tyler Jorgensen

THOMAS S.

Blanchard, ID

Ford F-150

09/07/2018

Verified Customer

Category: Service

Customer Care

In the process of repairing my Ford F-150 truck, it was determined that the repair was going to take more time than was expected. Tyler got me a rental car to get me home . The repairs were completed the next day. That’s what I call customer service!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/08/2018 10:35 AM

Thank you for the great rating and review Thomas! We really enjoy hearing feedback like yours. It is great to hear that you had an enjoyable experience with us and we will be sure to tell Tyler. Thank you for choosing Mike White Ford of Coeur d`Alene and please feel free to call us if you have any questions about your new vehicle - (208) 667-3510.

Mallory G.

Employees worked with

Tyler Jorgensen

DEREK D.

Kellogg, ID

Ford Escape

08/31/2018

Verified Customer

Category: Service

Poor Service

Made my appointment explaining all the issues. Appointment was three weeks out. Dropped it off and was treated like I didn't have an appointment and just showed up. Was told they did not think they could get to all of what was wrong. Picked it up and was told that I would have to come back in another month for the electronic issue to be looked at. Bought new tires but they did not have any paperwork they could provide me as to the warranty on the tires, specs or anything. Also said they could not do a tire alignment because it machine was tied up. Not sure why I put the effort into making an appointment for service work if they do not perform the work needed when i bring it in. Then tell me I have to come back in a month for somebody just to look at why my taillight assembly is out. Let's hope I do not get a ticket for having a taillight out between now and then.

Not Recommended

Ed B., Service Manager from Mike White Ford of Coeur d'Alene responded on 09/04/2018 03:22 PM

Spoke with our customer, have scheduled appointment for 9/5 to inspect taillight concern and will provide paperwork on tires at that time..
Thank you Mr. D.

Employees worked with

Tyler Jorgensen

MITCH H.

Post Falls, ID

Ford Super Duty F-250 SRW

02/28/2018

Verified Customer

Category: Service

Oil change appointment

When I made the appointment for my wife to bring our pickup in for an oil change I was told it would take about an hour so my wife scheduled the rest of her day accordingly. My wife asked why it took almost 2 hours and was told that you booked a lot of oil changes for the day. I rarely give a 5-star rating to anyone but in this case would have likely given at least a 4-star rating if you hadn't overbooked for the day so our appointment could be completed on time.

Recommended

Ed B., Service Manager from Mike White Ford of Coeur d'Alene responded on 02/28/2018 05:25 PM

contacted customer to apologize for booking challenges and length of service time. Offered to provide next service at no charge to show customer we can provide timely service. Looking forward to show customer great service.

Employees worked with

Tyler Jorgensen

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