Tyler Jorgensen

04/25/2018

Verified Customer

Category: Service

Oil change

Didn't check the tire pressure when the tires were rotated

Recommended

Employees worked with

SYLVIA Z.

Coeur D'Alene, ID

Lincoln MKX

03/31/2018

Verified Customer

Category: Service

Great customer service

My husband and I both got our oil changed for his truck and my suv the same day. Tyler, who checked in the cars and checked us out, was so helpful and polite. He made sure to explain the details of our cars and everything we might need fixed in the future.

The only complaint I have is my suv had black grease in multiple spots on the roof. I have cloth material and it is beige so it is very noticeable. By the time I noticed all the spots they service center was closed.

Recommended

Employees worked with

DIANE H.

Pinehurst, ID

Ford Focus

03/24/2018

Verified Customer

Category: Service

Waiting room nice

Waited 1 1/2 hours for an oil change.

Recommended

Employees worked with

Ford Super Duty F-250 SRW

MITCH H.

Post Falls, ID

02/28/2018

Verified Customer

Category: Service

Oil change appointment

When I made the appointment for my wife to bring our pickup in for an oil change I was told it would take about an hour so my wife scheduled the rest of her day accordingly. My wife asked why it took almost 2 hours and was told that you booked a lot of oil changes for the day. I rarely give a 5-star rating to anyone but in this case would have likely given at least a 4-star rating if you hadn't overbooked for the day so our appointment could be completed on time.

Recommended

Ed B., Service Manager from Mike White Ford of Coeur d'Alene responded on 02/28/2018 05:25 PM

contacted customer to apologize for booking challenges and length of service time. Offered to provide next service at no charge to show customer we can provide timely service. Looking forward to show customer great service.

Employees worked with

ALFRED S.

Post Falls, ID

Ford F350

11/04/2021

Verified Customer

Category: Service

Attention to detail

Tyler did a great job, got me checked in and pretty quick service. No fault of his own. But: shortly after my last oil service and tire rotation I saw that I was missing the center cap from my left rear wheel. The right front was loose and I hammered it tight. I ended up having to buy a new center cap for the missing one.

After this service and tire rotation I checked my wheels. The center cap in the left front wheel was not completely on. I kicked it on tight. I checked the rest of the wheels and found the right rear center cap loose as well. I kicked that one on as well.

The center cap I purchased was pretty expensive. With that expense, I would offer that you should put someone on quality control to ensure these are out in correctly.

Employees worked with

Verified Customer

Hayden, ID

08/01/2021

Verified Customer

Category: Service

customer care needs work

Brought my truck in for a standard 5,000 service, which is normally done in 45-60 minutes. Did not require tire rotation . After 1 hour, work still not done. I had to leave, but it was agreed that I would be back by 5:15. I came back an hour earlier and waited another half hour. The attendant wanted to charge me for new wipers and 2 new filters, even though I have always had the extended maintenance option. For some reason, this is not the first time my option has not been immediately recognized. I finally left after a total of 1 and a half hours, without my usual free car wash coupon, as I discovered.

Recommended

Employees worked with

DAVID L.

Rathdrum, ID

Ford F250

02/04/2021

Verified Customer

Category: Service

Tires and alignment, very slow.

Took them until 4:00 to have it done.... and the alignment was in spec and needed no adjustment. 6 1/2 hours to mount and balance tires. Why do they make appointments.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/04/2021 03:00 PM

David, we understand your frustration. As we stated at the beginning of your appointment, the estimated time for completion was 3:00 p.m. However, we did end up needing a bit more time to finish. Which is why we made an adjustment on the pricing for your service work. We're sorry that we weren't able to meet your expectations and pledge to continue to work harder and have better communication every day. Thank you for choosing Mike White Ford.

Employees worked with

MICHAEL S.

Athol, ID

10/22/2020

Verified Customer

Category: Service

Lack of customer interest and support

In the past I have received great service at the dealership, this time not so much. I arrived on time and sat in my truck and no body paid an attention to me, in the past someone would have come right over to my vehicle and welcomed me, but this time it was like I didn’t exist. I went over to the service counter and was checked in and given a quote of $40.00 for my oil change. I told the service representative that I would wait for the work in the customer area and I was told the work would be done by 4:00. At 4:20 I finally got a call that my truck done. When I went out to the counter I was told that the service was $49.00. Fortunately when I complained that I was quoted $39.95 on the phone and was told $40.00 when I arrived the representative grudgingly adjusted the price.

In the past it has been a real pleasure to have my work done at your dealership, but this time it felt like you really didn’t care if I ever came back. I am not sure I will.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/26/2020 04:41 PM

This reply is from Tyler Jorgensen, your service writer. "Thank you for speaking with us and giving us your insights regarding training and how we can best improve your service experience. We look forward to working with you again in the future. If you need anything, please reach out again at tjorgensen@mikewhitefordcda.com or call me directly at (208) 664-9211."

Employees worked with

WARREN E.

Hayden, ID

08/27/2020

Verified Customer

Category: Service

There are issues almost every time we do business with Mike White Ford

I have only bought one truck from Mike White Ford because almost every time we bring it in for service the service team drops the ball on something or is trying to sell parts and service that is not needed. I understand this is how the car world works these days but not a model my companies do business with. In a recent attempt to order three new F350 trucks I had no luck getting the sales guy to return contact until I asked a friend who buys cars/trucks there who to talk to about buying these new trucks.

Not Recommended

Employees worked with

HAROLD W.

Rathdrum, ID

06/14/2020

Verified Customer

Category: Service

my last oil change

The service teck left the air filter open

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2020 04:12 PM

Harold, thank you for taking the time to speak with us and let us know about this issue. We can only get better if we know where our areas of improvement are. As we said on the phone, we have had a discussion with our technicians and hope that we have the opportunity to serve you again and show you our normal level of care and attention. Thank you for choosing Mike White Ford.

Employees worked with

TERRY L.

Spokane, WA

Ford F350

03/01/2020

Verified Customer

Category: Service

Customer Service

I bought a over 50,000.00 truck from you, and also bought a 3rd brake light to install and I cant install it due to no wiring for it and have tried to return it and you wont let me ! I know its been over a year but its not like its a special order item that you could never sell. I am also in business and I know if someone spent 50,000.00 we me know matter what I would let them return a 116.00 plus tax, Really !! Its a over 75 mile round trip to go to you. I WONT BE BACK !!!

Not Recommended

Employees worked with

Ford F-53 Motorhome Stripped Chassis

Verified Customer

Newman Lake, WA

11/14/2019

Verified Customer

Category: Service

Oil Change

We made the appointment for the oil change and it took 2 hours to complete. This was too long. I think they were overbooked.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/15/2019 04:32 PM

Anonymous, we're very sorry to hear about your experience. Customers with appointments are always given priority however, sometimes other appointments end up taking longer than anticipated or planned for. It's never an excuse but we did want to explain. We hope that you will give us the opportunity to right your situation and serve you in a more timely manner in the future.

Employees worked with

NATHAN K.

Rathdrum, ID

07/03/2019

Verified Customer

Category: Service

Oil change

Motor oil spilt all over motor and exhaust

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/05/2019 09:49 AM

Nathan, we are so sorry to hear about your experience and would like to discuss it more with you. If you can please call (208) 664-9211 when it is convenient for you and ask for either Ed Baker or Chelsea White, we'd like to try and make this right for you. Once again, we apologize and we'd like to get to the bottom of this and find out what happened on our end to ensure that something like this never happens again.

Employees worked with

Verified Customer

Hayden, ID

06/14/2019

Verified Customer

Category: Service

Tire rotation and oil change

After charging me for a tire rotation and over $200 dollars for an oil change I would expect the air in the tires to be adjusted appropriately the second time my tires have been rotated and the air not adjusted. It affects the way the truck drives and requires a lot of time to go back and have readjusted. I had to force a “free” tire rotation on my next 200 plus dollar oil change. Also had to swing back to have the correct mileage put on my window sticker reminder. Just frustrating when spending a lot of money on what should be a professional service. I expect more from a dealership service department. When I did business with Parker Toyota I could be confident that if they made mistakes it would be corrected and I would not be charged or receive a complimentary service. More training for all employees would certainly benefit the company. I hope the basic services can be improved because I prefer to do business with a local Ford dealer.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/19/2019 10:59 AM

We are very sorry to hear about your experience. Please accept our sincerest apologies and know that we are taking your experience to heart and view all feedback as a learning opportunity. We promise to do better in the future and hope that if you give us the opportunity to do business with us again, your service will be exceptional. If you would like to discuss the matter further, our Service Manager, Ed, is always available at (208) 664-9211.

Employees worked with

Verified Customer

Hayden, ID

Ford Expedition

10/31/2018

Verified Customer

Category: Service

Service was done, but unnecessary up-charges/work were pushed

Our service was done as asked, but several unnecessary up-charges/work were pushed, such as saying we needed to change spark plugs at 60k, when the manual clearly states 100k under normal use.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/06/2018 10:52 AM

Thank you so much for taking the time to rate and review our dealership. I am so sorry to hear about your visit. If you could please give me a call at 208-667-3510. We would like to continue doing business with you and we do appreciate you choosing Mike White Ford.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

JAMES V.

Spokane, WA

10/30/2018

Verified Customer

Category: Service

Questionable Service

I like to be a loyal customer if I can. My last service appointment makes me wonder if I will continue with this dealership. During my last oil change; I asked them to rotate my tires and check one that kept loosing air. I was told the tires did not need rotating at 5000 miles and my tire was ruined and couldn’t be plugged due to a screw and there was another screw in the other back tire. They pushed to sell me two new tires several times. I assume the oil was changed. I asked them to plug the slow leak tire for me so I could get going after a lengthy appointment wait. I decided to take it elsewhere and if needed use the new spare to replace the “ruined tire”. I finally saw my truck parked in the lot after servicing and expected them to let me know it was finished so I could go. It was after 5 pm at this point. I waited about a half hour and had to go find someone in service to check me out.
I then took the tire in question to Les Schwab who happily plugged the ruined tire. I believe someone at White Ford tried to deceive me or was inept. I still have a free oil change/tire rotation there and am not sure I’ll go back. My first oil change there caused an oil leak that caused me to go back for another appointment and wait for them to fix it.
I’m not terribly impressed despite their professional appearance.
I was impresssed with the sales staff when I purchased my new 2018 F150. They offered plenty of incentives to make me feel comfortable with the deal. I would recommend them for sales but not service.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/31/2018 12:17 PM

Hello James, thank you so much for taking the time to rate and review our dealership. After reading this comment I can see where your frustration comes from. I am happy to hear that you had a wonderful experience with our sales department. If you could please give me a call at 208-667-3510, I would be more than happy to get you answer on what happen with your tire and oil leak. We want to continue doing business with you and make this right. We appreciate you choosing Mike White Ford.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

BRIAN B.

Coeur D Alene, ID

Ford Explorer

08/01/2018

Verified Customer

Category: Service

SERVICE

It is my understanding the power sterring is electronic not hydrolic . If that is the case, the replacement of a circut board could prevent an accident, RATHER THAN scheduling and appointment 2 weeks out.
.

Not Recommended

Employees worked with

KEVIN M.

Hayden, ID

07/30/2018

Verified Customer

Category: Service

rock punctured tires

it took three visits to Parker to get this resolved, I had two flats up in the mountains, put the spare on first, plugged the second myself brought it Parker ford they plugged the first tire when I picked up up they didn't hear me about the second tire made a second appointment to repair the drivers rear,the woman in the service office said to have it there before 9 00 am , came in at 4 00 pm and it wasn't ready they were trying re plug a tire that I had to put two plugs in to get off the mountain because of size of the rip in the tire,waited until after 5 00 pm when they told it needed to be replaced , I brought it in the next day for replacement, I still have concerns if the first tire they plugged , it had A rock puncture threw the tire cords

Not Recommended

Employees worked with

ALEX J.

Coeur D Alene, ID

Ford Escape

03/13/2018

Verified Customer

Category: Service

Appointments don’t work

I made an appointment for a Saturday morning. The appointment took more than the usual, ruining my plans for the day, I didn’t get the car wash for the visit.

Not Recommended

Employees worked with

KEVIN L.

Post Falls, ID

Ford Edge

06/28/2021

Verified Customer

Category: Service

Oil and filter change with tire rotation

The first routine maintenece items were done well. Or at least I hope so. This question is because the automatic headlights and fog lamps were turned off. I had a few warranty items to also be addressed with just over 5,000 miles on the odometer. I had to reschedule for these. It took over 3 weeks to get the appointment today.

Recommended

Employees worked with