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SureCritic / Ken Ganley Hyundai Norwalk / VICTOR VILCHEZ
VV

VICTOR VILCHEZ

Ken Ganley Hyundai Norwalk
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(41 reviews)
94

Reviews of VICTOR VILCHEZ

EF
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Erin F.
Willard, OH
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
verified customer Verified Customer
Category: Sales
Great Service,Great people
Service was great,simple and no headaches made purchasing a car enjoyable,will definitely be going back.
Recommended
VICTOR V. from Ken Ganley Hyundai Norwalk responded on 08/30/2021 07:01 AM

Hi Erin, 

Thank you for Your Business!

Employees worked with
VV
VICTOR VILCHEZ
RM
Rudy Martinez
CF
CANDACE FLYNN
GH
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Gloria H.
Norwalk, OH
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
verified customer Verified Customer
Category: Sales
No pressure sales!
Best overall experience at buying a new car! I felt like they really cared about me as a person. Sam Morales was amazing! She was very helpful and made the process painless. Will definitely go back.
Recommended
VICTOR V. from Ken Ganley Hyundai Norwalk responded on 08/30/2021 07:02 AM

Hi Gloria,

Thank you for the 5 stars!

Employees worked with
VV
VICTOR VILCHEZ
RM
Rudy Martinez
AM
ADRIANA V MORALES
SS
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Sue S.
Bucyrus, OH
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customer Verified Customer
Category: Sales
Ease of dealing and Amy makes servicing in her dept. great and easy
Always enjoy our communication with Jonathan Fraley, whom we've have dealt with for the 7yrs, Thanks, Jon
Recommended
VICTOR V. from Ken Ganley Hyundai Norwalk responded on 07/15/2021 01:41 PM

Thank you Sue for your business and the 5 stars!

Employees worked with
VV
VICTOR VILCHEZ
RM
Rudy Martinez
JF
JONATHON FRALEY
Verified Customer
Sheffield Lake, OH
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
verified customer Verified Customer
Category: Sales
Fantastic service
Everything was very easy, couldn't have been a smoother process
Recommended
Employees worked with
VV
VICTOR VILCHEZ
RM
Rudy Martinez
AM
ADRIANA V MORALES
AM
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Adriana M.
Sheffield Lake, OH
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2021
verified customer Verified Customer
Category: Sales
Great place all around
Great people and great service
Recommended
VICTOR V. from Ken Ganley Hyundai Norwalk responded on 06/01/2021 10:45 AM

Hi Adriana, Thank you for the 5 stars.

Employees worked with
VV
VICTOR VILCHEZ
RM
Rudy Martinez
AM
ADRIANA V MORALES
KB
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Kathleen B.
Norwalk, OH
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
verified customer Verified Customer
Category: Sales
I have no complaints and will gladly continue with Ken Ganley.
I have no complaints and will gladly continue with Ken Ganley.
Recommended
Rudy M. from Ken Ganley Hyundai Norwalk responded on 05/15/2021 12:49 PM

Kathleen, thank you for your five star review

Employees worked with
VV
VICTOR VILCHEZ
RM
Rudy Martinez
AM
ADRIANA V MORALES
Verified Customer
Amherst, OH
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
verified customer Verified Customer
Category: Sales
Exceptional from start to finish
Don’t waste your time going anywhere else! The experience is exceptional from start to finish with ease. Would highly recommend
Recommended
Rudy M. from Ken Ganley Hyundai Norwalk responded on 05/15/2021 12:47 PM

Morgan. thank you for your five star review 

Employees worked with
VV
VICTOR VILCHEZ
RM
Rudy Martinez
AM
ADRIANA V MORALES
JM
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Jeffrey M.
Bellevue, OH
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021
verified customer Verified Customer
Category: Sales
No High Pressure
from purchasing on line to signing the paperwork at the dealership and taking delivery the whole process was easy
Recommended
Rudy M. from Ken Ganley Hyundai Norwalk responded on 05/10/2021 03:50 PM

jeffrey, thank you for your recent five star review

Employees worked with
VV
VICTOR VILCHEZ
RM
Rudy Martinez
GG
GARY V GROW
NT
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Nicholas T.
Milan, OH
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2021
verified customer Verified Customer
Category: Sales
Easy over the phone dealing
Easy to deal with over the phone and texting
Recommended
Employees worked with
VV
VICTOR VILCHEZ
AM
ADRIANA V MORALES
SG
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Sally G.
Norwalk, OH
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021
verified customer Verified Customer
Category: Sales
Great sales personnel
This is the second card I have leased through Ken Ganley. I like the sales people so much, as they are not pushy, are very helpful, as well as very knowledgeable. I like to deal with people who don’t hound you & call you all the time. Very good dealership, oh and great service Dept also.
Recommended
Employees worked with
VV
VICTOR VILCHEZ
GG
GARY V GROW
DS
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Daniel S.
Huron, OH
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2021
verified customer Verified Customer
Category: Sales
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/06/2021
Category: Sales
Excellent customer service!
I will be recommended Gandley Hyundai in Norwalk Ohio to friends and family! Candice, Rudy and Jim offered 1st rate service during my leasing experience! Thanks to them, I change my lease from Rav 4 to a Santa Fe and I'am very happy with my decision!
My rating for Gandley Hyundai of Norwalk would be 5 out of 5 stars! Dan Spies
Recommended
Rudy M. from Ken Ganley Hyundai Norwalk responded on 02/06/2021 11:31 AM

reached out to customer, all is good very happy 

Employees worked with
VV
VICTOR VILCHEZ
CF
CANDACE FLYNN
SL
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Sarah L.
Norwalk, OH
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customer Verified Customer
Category: Sales
Great Customer Service!
They do an excellent job from the moment you enter the dealership. This is the second car I have purchased from them and will continue to go back for my automobile needs. The sales team is flexible and willing to work with you. They never seem to get frustrated or pushy. I enjoy taking test drives on my own and with someone. Some dealerships the sales person is very pushy about taking you out, not here. The entire process even paperwork was smooth. They also have a very friendly service team. Would recommend to family and friends!
Recommended
VICTOR V. from Ken Ganley Hyundai Norwalk responded on 01/11/2021 06:51 AM

thank you for sharing your experience with us!

Employees worked with
VV
VICTOR VILCHEZ
JF
JONATHON FRALEY
GB
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Gelonese B.
Lorain, OH
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2020
verified customer Verified Customer
Category: Sales
Great experience
Great overall process Phil is a great salesman thank you for the second vehicle in a month!
Recommended
VICTOR V. from Ken Ganley Hyundai Norwalk responded on 12/30/2020 07:51 AM

thank you for the 5 stars!

VICTOR V. from Ken Ganley Hyundai Norwalk responded on 01/11/2021 06:51 AM

thank you for sharing your experience with us!

Employees worked with
VV
VICTOR VILCHEZ
GG
GARY V GROW
TG
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Terry G.
Norwalk, OH
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
verified customer Verified Customer
Category: Sales
Wonderful Experience
From the moment we walked into this dealership, we felt welcome. Scott Meek, our sales rep, introduced himself and began to work with my wife and I, identifying our needs and offering the many ways a Hyundai might satisfy what we wanted in a car. After talking with Scott for awhile, John Decker, the GM, came over and introduced himself, welcoming us to the dealership. He offered his assistance if needed. There was absolutely no pressure implied or received from either of these men, just a warm welcome and a friendly, professional approach by Scott to help us determine if a Hyundai would fit our needs at a price we would be comfortable with. We chose to take a Santa Fe for a test drive. Both of us really enjoyed the car. We found it to be very comfortable and fun to drive. On top of that, we liked both the exterior and interior look. The test drive confirmed what I had read about the Santa Fe in the many reviews I had read prior to visiting the dealership. Even though we were both convinced this was the car that we wanted, I decided we needed to walk away and give our upcoming decision more time before acting on it. I told Scott we were going to go to lunch. At no time did he try to pressure us into buying it prior to leaving the dealership. He simply said to give him a call if we had any questions about the car and that he hoped to see us later that day. We returned a few hours later and bought the car. We have been enjoying driving this new car ever since. In almost 50 years of buying cars, I have never had a more pleasant and non-pressured car-buying experience. I highly recommend this dealership and can't say enough good about our experiences with both Scott and John.
Recommended
VICTOR V. from Ken Ganley Hyundai Norwalk responded on 12/30/2020 07:51 AM

thank you for sharing your comments 

Employees worked with
VV
VICTOR VILCHEZ
AM
ADRIANA V MORALES
DW
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David W.
Avon Lake, OH
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
verified customer Verified Customer
Category: Sales
The people are great
Super helpful group
Recommended
VICTOR V. from Ken Ganley Hyundai Norwalk responded on 11/27/2020 09:04 AM

Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

Employees worked with
VV
VICTOR VILCHEZ
GG
GARY V GROW
Verified Customer
Medina, OH
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2020
verified customer Verified Customer
Category: Sales
Job Well Done
A great car purchase experience
Recommended
VICTOR V. from Ken Ganley Hyundai Norwalk responded on 11/27/2020 09:09 AM

It's always great to have you, Luelle! Thank you for your kind words.

Employees worked with
VV
VICTOR VILCHEZ
CF
CANDACE FLYNN
Verified Customer
Sandusky, OH
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2020
verified customer Verified Customer
Category: Sales
Great salesman, clean store, good selection.
Great salesman, clean store, good selection.
Recommended
VICTOR V. from Ken Ganley Hyundai Norwalk responded on 11/27/2020 09:11 AM

Thank you for your business, Zachary!

Employees worked with
VV
VICTOR VILCHEZ
CF
CANDACE FLYNN
DM
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Daniel M.
Tallmadge, OH
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
verified customer Verified Customer
Category: Sales
Fantastic Service - Delivered Car from 1.5 Hrs Away
We bought a RAM and and Palisade same day and everyone made it so easy.
Recommended
VICTOR V. from Ken Ganley Hyundai Norwalk responded on 11/27/2020 09:14 AM

thank you for your business!

Employees worked with
VV
VICTOR VILCHEZ
JF
JONATHON FRALEY
Verified Customer
Sandusky, OH
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2020
verified customer Verified Customer
Category: Sales
Awesome!
Love this place
Recommended
VICTOR V. from Ken Ganley Hyundai Norwalk responded on 10/15/2020 04:04 PM

Thank you for the 5 star review!

Employees worked with
VV
VICTOR VILCHEZ
CF
CANDACE FLYNN
HF
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Hayli F.
Vermilion, OH
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2020
verified customer Verified Customer
Category: Sales
Best Dealership Around!
Candace Flynn was extremely helpful during my car search. She showed me different models and different packages. She even offered water and snacks. She was very informative and was easy to contact if I had any questions.
Recommended
VICTOR V. from Ken Ganley Hyundai Norwalk responded on 10/15/2020 04:05 PM

Thank you for the 5-star review!

Employees worked with
VV
VICTOR VILCHEZ
CF
CANDACE FLYNN
Displaying Review 1 - 20 of 41 in total
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