Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

344 Reviews

98% Would Recommend
Latest Review about 21 hours ago

Reviews


EM
ERICA M.
Valley Village, CA
Mercedes-Benz CLA-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Awesome staff
I love alpine auto, there staff is like family
Good work Ethics, Friendly and most of all Trustworthy

TT
Tony T.
Los Angeles, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
A bad leak resolved
I had been waiting to get in to what is a very busy shop. They’re busy because they do great work. I had a bad coolant leak. I was afraid I was in for a large repair bill. After pressure testing the system, it was just a cracked coolant reservoir. While there they also fixed a couple of other items that had been annoying me. All in all, a great experience once again.

EV
ESTELA V.
Los Angeles, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Awesome work!!!
I love Alpine Auto. Steve is the beat and has awesome mechanics working for him. They found the problem with my car and took care of it at a very reasonable price. Highly recommend them...Nancy is always super sweet!!
Nancy M., Service Advisor from Alpine Auto responded on 10/15/2018

We appreciate you always. 

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

HS
HORACIO S.
Los Angeles, CA
BMW 745Li
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Excellent service
Excellent service, nice people, Nanci, Steve, Mike, etc.
Nancy M., Service Advisor from Alpine Auto responded on 10/15/2018

Thank you.

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

JG
John G.
Los Angeles, CA
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
John said he feels comfortable with the way the business conducts their business.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Service Advisor from Alpine Auto responded on 10/15/2018

Thank you 

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

SF
Samuel F.
Los Angeles, CA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Samuel said the price was right. They did a very good job. He said it is a good business.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Service Advisor from Alpine Auto responded on 10/15/2018

Thank you for your reccomendations as well. 

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

AM
Andrea M.
Los Angeles, CA
Mercedes-Benz E320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Andrea said this business's employees did good work and they are reliable.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Service Advisor from Alpine Auto responded on 10/15/2018

Thank you so much. 

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

TT
Tony T.
Los Angeles, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Tony said he appreciates Steve's candor and integrity. He stated that the pricing the business provides is fair as well as their excellent work and fast service.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Service Advisor from Alpine Auto responded on 10/15/2018

Thank you. 

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

TT
Tony T.
Los Angeles, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Project Car
I recently purchased a used BMW convertible. I went by their parts yard looking for some things. I came to find out not only do they have an excellent parts yard, they have great mechanics that know what they’re doing. After replacing the battery, I discovered I needed to replace the alternator. The pricing was better than every other place I checked and the use the right brand of parts, not cheap aftermarket junk. Steve and Tony are both very personable and honest. Even more they’re nice guys. They really know their stuff! Everything that I can’t do myself will be going to Alpine from now on. I could be happier. Almost forgot, he fixed the annoying problem I had with the glove box at the same time. If you own a BMW or Benz take it to Alpine.

VJ
Victor J.
Los Angeles, CA
Mercedes-Benz E500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
New, repeat customer.
Hats off to the people over Alpine Auto! Had my E500 towed in for a broken front, driver side struct and lower control arm. It was fixed the next day cheaper than most independent mbz shops. (Nearly half). Steve, Tony. You definitely have my repeat business and, ill recommend you to my friends and customers. GREAT JOB!

Victor, j
Nancy M., Service Advisor from Alpine Auto responded on 09/13/2018

Great to hear that youre pleased with out work,Thank you for your patience. 

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

SV
Steven V.
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Great customer service!
Always great service.
Nancy M., Service Advisor from Alpine Auto responded on 09/13/2018

Thank you. 

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

SL
Stacey L.
BMW Z4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Great honest repair!
Was referred to Alpine from another shop who was diagnosing a convertible top not working on my BMW z4. Turns out it was the Air Bag module causing a short. Nancy checked us in and was fantastic with daily updates. I spoke with head Tech Mike on the phone and filled me in on the diagnosis. alpine has all the parts on hand as they are a dismanteler business as well and are able to reprogram modules etc. for the vehicle. At pick up time Nancy took great care of us on the business end and she had Steve come out to talk Shop with me. He explained all the details to me and gave me the old parts as i had just bought this car and need to get reimbursed from seller. Great experience, will be back and highly recommend.
Nancy M., Service Advisor from Alpine Auto responded on 09/12/2018

Thank you so much for taking the time to rate us,also for being extremely patient with us. We are happy to hear that you will reccomend us and that you are happy with what was done with your vehicle. Again we Thank you! 

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

EV
ESTELA V.
Los Angeles, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Always great service!!
Steve is the best. Always explains what is wrong with my BMW and how he can fix it!! I highly recommend Alpine Auto for all your BMW maintainece and repair service.
Nancy M., Service Advisor from Alpine Auto responded on 09/12/2018

We appreciatte you,Thank you!

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

JV
Jairo V.
Los Angeles, CA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Great service overall
Very satisfied with there prices and services
Nancy M., Service Advisor from Alpine Auto responded on 09/12/2018

Thank you so much.

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

CG
CHARLES G.
Los Angeles, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
EXCELLENT SERVICE
Never dissapoint! They always keep my car running like a champ. If no one can figure out what’s wrong with your Bimmer or Benz I guarantee they will.
Shout out to Mike for taking time out of his busy schedule to help me out
Nancy M., Service Advisor from Alpine Auto responded on 09/07/2018

Thank you so much. 

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

MR
Martha R.
Los Angeles, CA
Mercedes-Benz C240
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
Always excellent customer service!!
This is my 2nd time coming to Alpine I will never take my Mercedes any where else great customer service starting with Nancy taking my calls you are always honest and fix my car problems thank to everyone!!! See you next week!!HIGHLY RECOMMENDED!!!!
Nancy M., Service Advisor from Alpine Auto responded on 09/04/2018

Always a pleasure and Thank you so much for taking the time to give us your review,We appreciatte you. 

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

RW
Ross W.
Los Angeles, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Ross said the staff at this business treat him real well.
This review was collected via phone interview by Customer Research Inc.

VA
Vince A.
Los Angeles, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Vince said that the business did everything he needed on his vehicle.
This review was collected via phone interview by Customer Research Inc.

DG
Desmond G.
California
BMW 528i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Desmond said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Service Advisor from Alpine Auto responded on 08/29/2018

Always a pleasure,Thank you.

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

HA
Hector A.
Hacienda Heights, CA
Mercedes-Benz C-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Hector said his vehicle is running right. The only drawback was the staff had to keep his vehicle a little longer than expected, but overall, his experience with this business was good.
This review was collected via phone interview by Customer Research Inc.