Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74
4.7

( 427 Reviews )

98% Would Recommend
Latest Review about 3 hours ago

Reviews


Verified Customer
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2019
Great information
Great customer service. Timing was impeccable.
Nancy M., Marketing Coordinator from Alpine Auto responded on 09/09/2019

Thank you we apreciatte your business for all your vehicle needs,See you next time. 

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

MT
Mike T.
California
BMW 850Ci
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2019 Category: Service
Mike said that he was happy with the service done on the vehicle.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Marketing Coordinator from Alpine Auto responded on 02/06/2019

Our tech just so long as he knows the answer to your question regarding the 850 he will be more than glad to answer them for you,Thank you!

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

JM
JEANINE M.
Ontario, CA
Mercedes-Benz S500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2018
Guaranteed service
I have taken my car to Alpine for many years and I can always trust the service and repairs that I’ve received. Alpine will tow your car to their facility and repair it. The repairs are not costly and they do a great job. I recommend everyone give Alpine Auto a try. You’ll love it.

LG
LARRY G.
Los Angeles, CA
Mercedes-Benz S500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2018
Reliability!
The work Alpine does is professional and excellent.
This time I would have liked to get out faster, but they were very busy-still the work is great.

LH
LARRY H.
Los Angeles, CA
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2018
They know their stuff.
Hard to assess problems is their specialty. I have confidence that Alpine will figure it out. Its hard to find an auto shop with integrity. Alpine measures up.

PK
Pete K.
Los Angeles, CA
MINI Cooper Countryman
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Pete said the business has good people who try their best. He is glad to have their help.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Marketing Coordinator from Alpine Auto responded on 07/26/2018

Always a pleasure,Thank you!

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

LH
LARRY H.
Los Angeles, CA
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2018
Steve is THE MAN. If you want good customer service see Steve.
See Steve if you want good customer service.
Nancy M., Marketing Coordinator from Alpine Auto responded on 05/24/2018

Thank you.

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

AR
Allan R.
California
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2018 Category: Service
Allan said the final detailing on the vehicle could use some work.
This review was collected via phone interview by Customer Research Inc.

CC
Calvin C.
California
BMW 750i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018 Category: Service
Calvin said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Marketing Coordinator from Alpine Auto responded on 02/19/2018

Thank you

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

CC
Curtis C.
California
Mercedes-Benz S430
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2018 Category: Service
Curtis said he could have gotten a better price but Nancy was great.
This review was collected via phone interview by Customer Research Inc.

JC
Jose C.
Los Angeles, CA
Mercedes-Benz ML350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2018 Category: Service
Jose said everything he asked to be repaired came out great, but not 100 percent.
This review was collected via phone interview by Customer Research Inc.

CJ
Chrisshana J.
Los Angeles, CA
BMW 750Li
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2017 Category: Service
Spoke with Ray. He said everything else was okay, but he does have to take his vehicle back.
This review was collected via phone interview by Customer Research Inc.

RM
Roman M.
Riverside, CA
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2017 Category: Service
Roman said the CCM unit was not working properly.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Marketing Coordinator from Alpine Auto responded on 11/29/2017

We apologize for the inconvenience,Please come by Saturday.

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

JD
James D.
Los Angeles, CA
BMW 325i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2017 Category: Service
Tori said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

AL
Alex L.
Los Angeles, CA
BMW 750Li
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2017 Category: Service
Alex said the service was good but the prices were a little high.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Marketing Coordinator from Alpine Auto responded on 11/06/2017

Hello,Our main competitor is the Dealer and our prices compared to them is always better. We apologize you may feel we are high priced we try our best to beat the others, thank you!

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

JD
James D.
Los Angeles, CA
BMW 750i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2017 Category: Service
James said the work this business did on his vehicle is good so far.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Marketing Coordinator from Alpine Auto responded on 09/28/2017

We appreciate it,Thank you!

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

PK
Pete K.
Los Angeles, CA
Mercedes-Benz SLK-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2017 Category: Service
Pete said he likes them very much and they do a great job. They provide great service.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Marketing Coordinator from Alpine Auto responded on 09/28/2017

We appreciate your business, Thank you!

Nancy Marroquin
Service Advisor 
323-221-3126
alpineainc@yahoo.com

DC
David C.
Los Angeles, CA
BMW 325e
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2017 Category: Service
David said the business had a bit of a delay.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Marketing Coordinator from Alpine Auto responded on 07/03/2017

We apreciatte the rating,Please do know that when it comes to your vehicle we like to take our time for better service,Thank you. 


CG
Chris G.
Los Angeles, CA
BMW 318is
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2017 Category: Service
Chris said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Marketing Coordinator from Alpine Auto responded on 06/29/2017

Thank you so much,


BL
Belinda L.
California
BMW 525i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2017 Category: Service
Belinda said this business was adequate in explaining her service, but they did not wash her vehicle after the service.
This review was collected via phone interview by Customer Research Inc.
Nancy M., Marketing Coordinator from Alpine Auto responded on 06/26/2017

We do apologize our shop space is very limited with parking space wise,we are working on that at the moment. We will be more than glad to give you a wash on your next visit. Thank you!