Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

209 Reviews

100% Would Recommend
99% Business Response
Latest Review 8 days ago

Reviews


WH
William H.
Mentor, OH
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
William said the business was always very helpful, very friendly and they also do good work.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/28/2019

Thank you for your kind words, William! We appreciate your business.


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Nela S.
Cleveland, OH
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Nela said her overall experience was excellent. Her friend recommended this business.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/21/2019

Thank you, Nela. We're glad we met your's and your friend's expectations!


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CHARLES S.
Parma, OH
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Al and Marty
Outstanding
AL D. from Al's Auto Service Inc responded on 05/16/2019

Thank you, Charles! We appreciate your business!


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Evan S.
Parma, OH
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Evan said the staff did a great job and the service was thorough.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/16/2019

Thank you for your kind words, Evan. We're glad that we were able to service your vehicle!


JM
Jimmy M.
Valley City, OH
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Jimmy said the service was great.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 05/08/2019

Thank you, Jimmy! We're glad to get your vehicle back on the road.


GK
Geoffrey K.
North Royalton, OH
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019
Very Professional and Friendly
The heck with the rest go to the best AL'S AUTO
AL D. from Al's Auto Service Inc responded on 04/29/2019

Thank you, Geoffrey! We appreciate your business and your enthusiasm!


RK
Robert K.
Parma, OH
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Robert said the service was prompt and he appreciates it.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 04/25/2019

Thank you for the kind words, Robert. We hope to continue servicing your vehicles in the future!


MM
Marilyn M.
Parma, OH
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Marilyn said the service was fine.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 04/16/2019

Thanks for the kind words, Marilyn! We try to make our services go as smoothly as possible.


AB
AUDREY B.
Parma, OH
Volvo S40
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019
Friendly people. Very helpful. Do great work on my auto.
Smiling employees are very knowledgeable. Do great work on my automobile.
AL D. from Al's Auto Service Inc responded on 04/15/2019

Thank you for your kind words, Audrey! We appreciate your business.


DF
DON F.
Avon Lake, OH
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019
Superb, honest, friendly service
Since moving, we make a 40-minute trip to continue our auto service at Al's Auto Service. The superb, honest, friendly service is well worth it. Al's has also helped us secure excellent vehicles as needed. We are grateful to have such a trustworthy team of specialists on our side.
AL D. from Al's Auto Service Inc responded on 04/08/2019

Thank you for the kind words, Don. We appreciate your loyalty and your business - we're glad to keep you on the road!


JC
JUDY C.
Cleveland, OH
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019
Always on time & estimate right on the money.
Efficient friendly people work here. Let you know how long repair will take. Offer ride assistance. Easy to get appointment
AL D. from Al's Auto Service Inc responded on 04/05/2019

Thank you for the kind words, Judy! We try to accomodate our customers' busy schedules when we can.


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CHARLES S.
Parma, OH
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019
The people
I came in for a battery evaluation and left with a new replacement battery. Without Marty's expert analysis and advising me that my battery was still under warranty I would have never known.
AL D. from Al's Auto Service Inc responded on 03/23/2019

We try to look out for our customers and their vehicles!


JP
JIM P.
Parma, OH
Chrysler Voyager
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
It is one of the places that LISTEN to what the customer has to say! They do not assume the answer, but do look at the problem.
I have been having Al work on my various cars for over 30 years. I have never had a problem with anything they have done. I always give the same instructions when any of my vehicles go in for service, "start at the front bumper and go to the back bumper, and fix anything wrong in-between." They do a great job every time.
AL D. from Al's Auto Service Inc responded on 03/21/2019

Thank you for your kind words, Jim! We want the best for all our customer and their vehicles, and strive to provide 5-star service for everyone.


CC
CHRIS C.
Parma, OH
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019
Great Service
This is the only place I will have my car serviced . All the mechanics are top notch , the staff is friendly & willing to answer all your questions . WHY GO ANYWHERE ELSE !
Chris Comodeca
AL D. from Al's Auto Service Inc responded on 03/19/2019

Thank you for your kind words, Chris! We appreciate your loyalty, and we're happy to help all of our customers and their vehicles 


JK
Josh K.
Parma, OH
GMC Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Josh said that the business did a great job, and was very timely and friendly. He stated he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 03/14/2019

Thank you for the kind words, Josh. We're glad that we were able to provide satisfactory service for you!


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Cindy M.
Parma, OH
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Cindy said she does recommend them to others.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 03/12/2019

Thank you for your kind words, Cindy! We appreciate your business.


MP
Maria P.
North Royalton, OH
Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Maria said the staff is honest.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 03/07/2019

Thank you for the kind words, Maria. We were glad to help you out, and hope that we can continue to service your vehicles!


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MR. P.
Independence, OH
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019
recommendations for future auto needs, not a long list for everything under the sun.
You can usually get service pretty promptly, will get you back to your home if needed, and can stop in for air tire checks often if needed.
AL D. from Al's Auto Service Inc responded on 03/04/2019

Thank you for your kind words! We try to be as accomodating as possible to everyone's busy lifestyles.


MC
Ms. C.
Parma, OH
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Spoke with Rebecca. She said the work turned out great.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 02/21/2019

Thank you for the kind words! We appreciate your business.


EM
Elaine M.
Parma, OH
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Elaine said that the place was very good, has good people there and they are honest.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 02/14/2019

Thank you for the kind words, Elaine. We're happy to take of you and your vehicle!