Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

209 Reviews

100% Would Recommend
99% Business Response
Latest Review 8 days ago

Reviews


TH
Trevor H.
Cleveland, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Trevor said the business is very helpful. The employees are very knowledgeable and tell him about everything. He finds them to be very honest and fair.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/16/2018

Thank you for your kind words, Trevor. We're glad to service all of your vehicles and their needs!


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Robert C.
Westlake, OH
Lincoln Mark VIII
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Robert said they diagnosed the problem. They repaired the vehicle and it is running fine.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/15/2018

Thank you for the kind words, Robert. We're glad we could help you out!


RS
Ricky S.
Cleveland, OH
Lexus GS 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Ricky said the facility is great. He has nothing bad to say about them at all and Al will do whatever it takes to make sure everything is ok.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/15/2018

Thank you for the kind words, Ricky. We do our best to help our clients!


JB
John B.
Cleveland, OH
Scion xA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
John said they did the job good and they did it right. Their price was fair.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/15/2018

Thanks for the kind words, John. We appreciate your business!


DT
Denise T.
Cleveland, OH
Lincoln MKS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Denise said the customer service that the staff provides at this business is the best.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/15/2018

Thank you for your kind words, Denise. We were glad to help you out!


JM
Janice M.
Rocky River, OH
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Janice said this business was quick and professional. The job was done right.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/13/2018

Thank you for your kind words, Janice. We were happy to help you out!


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Kathie N.
Cleveland, OH
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Kathie said the staff took great care of her.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/09/2018

Thank you for the kind words, Kathie! We're glad to be able to help.


BP
Ben P.
Cleveland, OH
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Ben said they are good.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/02/2018

Thank you for your kind words, Ben. We appreciate your business!


JR
Joe R.
Cleveland, OH
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Joe said the staff was super polite. They laid things out ahead of time and he had no surprises. The work was explained ahead of time. Everything he asked for was completed in a timely manner. Everything was great and he will be back for more service.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/03/2018

Thank you for the kind words, Joe! We'd be happy to service your vehicle again.


MA
MR. A.
Cleveland, OH
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Hands down
This is the shop i should've found long ago.
These guys are quick, accurate, reasonable, up front, and kind. They go the extra mile to satisfy their customers and dont look for hand outside. These guys are very exspiranced and know their stuff. They have achieved things that other shops couldn't do at a very reasonable price.i trust these guys with my baby (mustang);.and for the road Scott, Marty, and Jackie are people whom I will be apart of. Great work guys.
AL D. from Al's Auto Service Inc responded on 07/27/2018

Thank you for your kind words, Mr. A. We try to be as transparent as possible with our work - we know how important vehicles are to their owners, and we want to take care of them too!


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Nick B.
Cleveland, OH
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Nick said the business provided good and prompt service.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 07/28/2018

Thank you for you kind words, Nick. We appreciate your business!


VM
Vicktor M.
Cleveland, OH
Buick Rendezvous
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2018 Category: Service
Vicktor said the staff was professional. However, he said he only had an inspection done on his vehicle and no repairs.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 07/28/2018

Thank you for the kind words, Nick. Please let us know if you would like to schedule a repair for your vehicle with the estimate we provided!


MM
Marilyn M.
Cleveland, OH
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Marilyn said they're always competent on the repairs that they make and accommodating,with good customer service. They give her a ride home if it is going to take an hour. She likes the mechanic. She stated he seems to know what he is doing, and he gives good advice.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 07/26/2018

Thank you for the kind words, Marilyn! We try to accommodate our customers' needs wherever we can.


KW
Karl W.
Cleveland, OH
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Karl said the business came out on time, they were on point, and they got the job done.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 07/25/2018

Thank you for the kind words, Karl! We hope that you'll consider us for your vehicle's future service needs.


ST
Sharon T.
Cleveland, OH
Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Sharon said the business was very helpful, very informative and also wonderful.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 07/21/2018

Thank you for your kind words, Sharon! We hope that you'll consider us for future service on your vehicle.


EW
EDWARD W.
Cleveland, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018
Al’s is the best!!!
I moved to the area about a year ago and have been servicing all my vehicles here since then. I live about 9 miles away, with many auto shops around me. I chose to go to Al’s because of their reviews and they %100 lived up to the hype. They have always done a great job with my cars, but it’s their customer service that puts them over the top!!!

If you are reading this are debating between Al’s or somewhere else, i promise you that Al’s is the right choice. They are friendly, trustworthy, and affordable.
AL D. from Al's Auto Service Inc responded on 07/17/2018

Thank you for your kind words, Edward! We try to have the best reputation in Parma for our services.


KC
Karen C.
Strongsville, OH
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Karen said she's been a customer for several years and Al always does a good job on her vehicle.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 07/13/2018

Thank you for your kind words, Karen. We appreciate your business!


HR
Harry R.
Cleveland, OH
Chrysler Sebring
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Service
Harry said everything was okay during his visit to this business but he is still hearing a rubbing noise when he makes a left turn. It was a little bit expensive but all the work that was done needed to be done and they did a great job. He likes the way he was greeted. They wrote down everything they did and left him a list of things that still needed to be done. In addition, he liked the fact that when he told them that they could use second hand parts, they told him that if they were going to do something they were going to do it right.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 07/12/2018

Thank you for checking with us Harry, and letting us know there's still an issue. We will see you later this week to look over the vehicle again.


BJ
BOB J.
North Royalton, OH
Buick Skylark
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018
Al’s Auto Service
Love Al’s Service. Very professional, Excellent knowledge of classic cars. Very easy scheduling. Reasonably priced.
AL D. from Al's Auto Service Inc responded on 06/25/2018

Thank you for the kind words, Bob. We appreciate the opportunity to work on your classic vehicles!


BY
Brian Y.
Litchfield, OH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Brian said his overall experience was great. He has used them for 15 years. He has never gotten anything but great service. They've taken care of him.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 06/23/2018

Thank you for the kind words, Brian. We hope to keep providing great service for 15 more years!