Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

200 Reviews

96% Would Recommend
Latest Review 3 days ago

Reviews


ZM
Zara M.
Tellico Plains, TN
Ford Explorer
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/15/2017
as a previous custumer i was pleased. this time my experience was very disappointing.
Tow bill from Madisonville to Athens was $250. My vehicle was towed at 10pm on Monday on Wednesday by noon I met with Heather gave her key and requested the vehicle be checked and I be contacted with estimate before work done. After many calls...two months later the spark plug wires were changed-the charge was $200 --60 was diagnosis the wires supposedly chewed which would be visible not sure why diagnostic charge. I told Allen at time contacted about repair vehicle would idle but acted like not get gas when tried to move. After paying $450 my vehicle did not even make 1/2 mile down road ..same problem as initial complaint. I proptly called the shop. I immediately returned vehicle to shop. I demonstrated for Allen the problem. He told me the fuel filter/ delivery wasn't checked and vehicle was not road tested. Although had no problem processing payment. Before I would have recomended this business but I would need to see what happens this time before making recommendation.

MV
Myrtle V.
Etowah, TN
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Myrtle said the employees were really nice. She was pleased with their excellent service. They completed the work early.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Niota, TN
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
David said they gave good service and information. They were very professional.
This review was collected via phone interview by Customer Research Inc.

RL
Russell L.
Athens, TN
GMC Yukon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2017 Category: Service
Russell said the service took longer than he had expected.
This review was collected via phone interview by Customer Research Inc.

PJ
Phillip J.
Athens, TN
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017 Category: Service
Phillip said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AS
Allen S.
Athens, TN
Kia Sephia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017 Category: Service
Allen said this business treats him right and helps him get what he needs for a decent price. He appreciates the fact that they are honest and don't do unnecessary work just to try to get more money from him. They provide the best deals they can in order to help their customers out. Whereas other facilities look at customers as just dollar signs, this one understands the fact that customers need to watch their money. He appreciates them a lot.
This review was collected via phone interview by Customer Research Inc.

GF
Gail F.
Niota, TN
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017
2010 Nissan Altima
Fast service

AH
Alexander H.
Riceville, TN
Chevrolet Colorado
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/06/2017 Category: Service
Alexander said the business was very expensive. They provided fast service.
This review was collected via phone interview by Customer Research Inc.

LB
Louis B.
Athens, TN
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Louis said the business does a good job.
This review was collected via phone interview by Customer Research Inc.

AW
Arthur W.
Decatur, TN
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2017 Category: Service
Arthur said Allen always takes good care of him and his vehicles.
This review was collected via phone interview by Customer Research Inc.

BT
Barb T.
Athens, TN
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2017 Category: Service
Barb said she didn't have to wait very long and they provided good service. Years ago she used this business to get new tires. They have always provided good service. She is quite satisfied and she likes that everybody there is so friendly. They treat her like family.
This review was collected via phone interview by Customer Research Inc.

JA
James A.
Ten Mile, TN
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2017 Category: Service
James said they did good work, there was no problem but it took a little time.
This review was collected via phone interview by Customer Research Inc.

WC
Wes C.
Athens, TN
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2017
good service - honest people
all good

LB
Louis B.
Athens, TN
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2017 Category: Service
Louis said the business is very professional, and they finished on time.
This review was collected via phone interview by Customer Research Inc.

CD
Connie D.
Madisonville, TN
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2017 Category: Service
Spoke with Norman. He said the staff is friendly, courteous and they did great work.
This review was collected via phone interview by Customer Research Inc.

JJ
John J.
Athens, TN
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2017
Always a job well done
Always get top service at a reasonable price.

JH
Jason H.
Etowah, TN
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017
Honda Expert
Brought in my wife's CRV with a brake issue, and the vehicle was thoroughly examined for safety and reliability. The workmanship was professional and thorough, and the prices were very affordable. I will be back!

GC
Gene C.
Riceville, TN
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
Gene said this business did a good job and he has had no issues with them.
This review was collected via phone interview by Customer Research Inc.

SH
Stan H.
Athens, TN
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Stan said the business was very quick, efficient, and very helpful.
This review was collected via phone interview by Customer Research Inc.

AR
Annie R.
Delano, TN
Mercury Tracer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2017 Category: Service
Annie said she is very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

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