Matt we are sorry to hear you weren't pleased with your experience. As with most businesses that operate with appointments sometimes things come up that throw your day out of whack. I believe when you came in one of guys was out sick so we were doing everything we could to accomodate all of our appointments. Anytime you find something wrong PLEASE bring it to our attention & we will do whatever may be necessary to resolve the issue. We hope you will give us a chance to make it right.