Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
4.8

( 318 Reviews )

96% Would Recommend
Latest Review 14 days ago

Reviews


NB
Nic B.
Athens, TN
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/19/2019
Charged 45 dollars for making a phone call
I had my truck in their shop for warrenty work on the transmission after paying for a diagnostic. They told me and the warrenty company they wouldnt tear down the transmission to pin point the problem. After not doing any work on the truck they still charged me money for "taking time outta his day to make a phone call and paperwork".... They didnt even recommend anyone would who do the job and just tried to sell me another transmission entirely. Customer beware that even if they cant/wont do the job you need, theyll damn sure still charge you for calling your warrenty company.

LB
Lance B.
Tennessee
Mercury Mountaineer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2018 Category: Service
Lance said the business was a waste of money they were incorrect about the problem. He said he had to take his vehicle to another business.
This review was collected via phone interview by Customer Research Inc.

DD
Dale D.
Englewood, TN
Toyota Tacoma
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/19/2017 Category: Service
Dale said he was charged a lot more than expected for an alignment on his vehicle.
This review was collected via phone interview by Customer Research Inc.

ZM
Zara M.
Tellico Plains, TN
Ford Explorer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/15/2017
as a previous custumer i was pleased. this time my experience was very disappointing.
Tow bill from Madisonville to Athens was $250. My vehicle was towed at 10pm on Monday on Wednesday by noon I met with Heather gave her key and requested the vehicle be checked and I be contacted with estimate before work done. After many calls...two months later the spark plug wires were changed-the charge was $200 --60 was diagnosis the wires supposedly chewed which would be visible not sure why diagnostic charge. I told Allen at time contacted about repair vehicle would idle but acted like not get gas when tried to move. After paying $450 my vehicle did not even make 1/2 mile down road ..same problem as initial complaint. I proptly called the shop. I immediately returned vehicle to shop. I demonstrated for Allen the problem. He told me the fuel filter/ delivery wasn't checked and vehicle was not road tested. Although had no problem processing payment. Before I would have recomended this business but I would need to see what happens this time before making recommendation.

MP
Matt P.
Etowah, TN
Toyota Highlander
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/19/2016 Category: Service
Matt said he waited forever and the business didn't put windshield wiper fluid in the vehicle.
This review was collected via phone interview by Customer Research Inc.
Allen L. from Athens Auto Logic responded on 01/18/2017

Matt we are sorry to hear you weren't pleased with your experience. As with most businesses that operate with appointments sometimes things come up that throw your day out of whack. I believe when you came in one of guys was out sick so we were doing everything we could to accomodate all of our appointments. Anytime you find something wrong PLEASE bring it to our attention & we will do whatever may be necessary to resolve the issue. We hope you will give us a chance to make it right. 


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