Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

240 Reviews

95% Would Recommend
Latest Review 5 days ago

Reviews


TK
Tanya K.
Tennessee
Chrysler PT Cruiser
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/19/2017 Category: Service
Tanya said they fixed the problem but all of the staff members had very poor customer service skills. He will not be recommending them to anyone.
This review was collected via phone interview by Customer Research Inc.

GN
Gary N.
Tellico Plains, TN
Chevrolet HHR
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/22/2017 Category: Service
Gary said this business was not able to repair his vehicle.
This review was collected via phone interview by Customer Research Inc.

GM
Greg M.
Englewood, TN
Buick Century
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/04/2017 Category: Service
Greg said he didn't get a good feeling from the mechanic who worked on his vehicle and he didn't seem very knowledgeable. At one point his vehicle stopped working and the vehicle had to be picked up. He was contacted late on a Friday evening and the representative he spoke with didn't know what he was doing. He said anyone who has worked on his kind of engine, for a specific amount of time should be more knowledgeable about the issue. The representative sounded baffled when he explained the symptoms his vehicle was encountering. He was told they would do a compression check and this would cost him money. He stated he believes they tried to start his vehicle several times, which later resulted in his motor being broken. He mentioned there is no way he can prove this. He will not return to this facility and he will not recommend them.
This review was collected via phone interview by Customer Research Inc.
Allen L. from Athens Auto Logic responded on 02/09/2017

Greg we hate to hear that you were not satisfied. When you brought the car to us it did not run. We have been in business for over 18 years with highly qualified mechanics who have years of experience, education & certifications under their belts. We informed you of the findings on your car within a very timely manner & notified you initially that we believed your car had low compression on multiple cylinders leading us to ask for approval to do a thorough compression test to verify our suspicion. Once we verified that there were multiple cylinders with no compression we notified you of your options. We apologize that its such a bad situation but we believe everything was handled appropriately & all within a few days time. We did not break your motor, your engine was faulty when coming to us.