Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(596 Reviews)

100% Would Recommend
Latest Review 2 days ago

Reviews


TG
Tim G.
Colorado Springs, CO
Nissan Maxima
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/16/2015 Category: Service
Tim said he went in for an estimate and the facility wanted to charge him a total of $440 for the work. He purchased the necessary part elsewhere and it took him one hour to do the service himself. He is not a mechanic and handled it by himself. He would not recommend this business over the reasons already mentioned.
Jamie D., CEO from Autosmith responded on 07/20/2015

Tim,

We were saddened to see you left us a bad review because you didn't like the pricing we gave you on an estimate for repair. As requested, we performed the necessary diagnostic on your car and, after checking power and ground side circuits, verifying proper battery voltage and performing an amperage draw test, we conclusively verified that your starter had failed. As with any automotive repair facility that performs diagnostic services, we offered you the option to have your car repaired by our ASE master certified technicians using the OE quality starter for your vehicle which includes our 2 year, 24,000 mile nationwide warranty.

As with any estimate, our customers are free to accept or decline services and can choose to take the vehicle home or to another facility. Since you declined to have us repair your vehicle, we happily assisted you by helping you push start your car so you could drive it home.

We are glad to hear you were able to get your starter replaced at home to get you back on the road.

Jamie Dodd
Autosmith
719-634-4800
jamie@autosmith.net
autosmith.net


Displaying 1 Review